A1 Tracker

Very flexible and robust software

良いポイント:

We like that this program is extremely flexible and customizable. You can even have them help you pare the features down to only the things that are really necessary in your organization, which we liked since we were working on a budget. We use it primarily for insurance purposes like managing due dates and payments, recording documents, tracking a claim in progress, generating batch invoices and reports or following up with a client. However, this tool has also been used occasionally for managing some of our projects. The dashboard makes it possible for us to see all the important information in one glance.

改善してほしい点:

Because it is highly customizable and flexible, things can sometimes get really complicated especially if a less experienced administrator is handling it. So when we were in the process of implementing A1 Tracker, some questions and issues came up but their representatives were always way ahead of us and they were ready with a solution or suggestion even before we could ask.

Fantastic Software and Fantastic Customer Support

製品を使ってみた感想： I had a very good experience with A1. I was the primary system administrator for our company. The response time from customer support was short and the help they provided was spot-on. I have no complaints about this program.

良いポイント:

The ability to import data from our existing system and then manipulate that data to fit the new program was an awesome feature. This program was also very easy to use. The program is also customizable to fit the needs of our company.

改善してほしい点:

There is really only one “con” to mention. 1. Building “custom views” was a little difficult and took some time to learn.

User friendly software

良いポイント:

It is very easy to implement according to the needs of your business. It turns out to be very friendly to work on it.

改善してほしい点:

Really satisfied with the product. Nothing bad to say.

Customization Without Compromise

製品を使ってみた感想： From start to implementation, the overall experience has been a very positive one. The [sensitive content hidden] was with us the whole way, and was incredibly helpful in pitching ideas for things we were not sure on, and eventually came to a product that has made our claims processing procedure much more organized and flows in a way where we can identify key issues through reporting.

良いポイント:

The amount of customization and how closely A1 works with customers to ensure their experience is the most satisfactory is the major draw of this company and its products. Having a specialized process in getting claims addressed is something I'm sure most companies have, and A1 is very sensitive to that and takes feedback well.

改善してほしい点:

The way the fields and values are created and organized could use improvement. It's difficult to juggle around fields and values and sort them in a way that is readable and makes sense flow-wise on each module.

CREATING EFFICIENCY IN A PAPER FILE WORLD

製品を使ってみた感想： Here at Brown Integrated Logistics we were previously using disjointed systems to manage our claims management system, consisting of a TMS software, paper records, and excel sheets. We had to aggregate information across a multitude of various claim types, such as Workers Compensation, Auto Accidents, Warehousing Property Claims, Cargo Claims, Slip and Fall Claims, Occupational Accidents, Torts, 3rd Party Property Damage, and Bodily Injury as well as Litigated claims. In fact, we love the fact that we can add as many claim types as we need, and change the display of information based on claim type and user permissions. We can give claim admins and adjusters access to more details about a claim, such as documents, reserves, and financials, while limiting access to field staff to just the basics to record a claim. We love the fact that we no longer have to run OSHA reports manually, the old fashioned way. We can now generate all of the OSHA reports and the First Report of Injury right from the system, and limit the report by department, location, and subsidiary company. This really simplifies our OSHA reporting compliance process. The financials are another strong point. We can finally track all claim-related costs and reserves in one place, allowing us to run financial reports for our executive management team at a moments notice.

良いポイント:

The ability to modify our current program without making contact with A1. The flexibility is unsurpassed compared to other programs. The attention detail and work arounds help mold this program to our specific needs. The knowledgeable team and staff work with us to collaborate on creating new product within the program. Customer Service is top-notch. Questions and issues are resolved in a timely fashion, sometimes quicker than expected. While meeting expectations are always a bonus, A1’s staff always exceeds our expectations and a regular basis

改善してほしい点:

There was a lot of data to import; sifting through all of the data to import and organizing that was time consuming. Additionally, we invest the time up front into understanding our short and long term business needs to collaborate with A1 on how to best “structure” the system. Because A1 Tracker is so customizable, there are lots of decisions to make for a business owner to optimize for users and for the business needs.