--- description: Plivoを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Plivoとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [クラウドコミュニケーション・プラットフォームソフト](/directory/31362/cloud-communication-platform/software) > [Plivo](/software/164618/plivo) # Plivo Canonical: https://www.capterra.jp/software/164618/plivo ページ：1 / 5\ 次へ: [次ページ](https://www.capterra.jp/software/164618/plivo?page=2) > PlivoのSMSおよびVoice APIプラットフォームは、顧客コミュニケーションを最新化するためのシンプルで高速かつ拡張可能な方法をビジネスに提供します。 > > 評価：84人のユーザーによる評価は**4.3/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Plivoの対象ユーザー 意思決定者も開発者も、Plivoの使いやすさ、品質、信頼性、拡張性を高く評価しています。コンサルティング・アプローチと豊富な市場専門知識を求める技術的な意思決定者。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.3/5** | 84 レビュー | | 使いやすさ | 4.3/5 | レビュー全体に基づく | | カスタマー・サポート | 4.2/5 | レビュー全体に基づく | | 価格の妥当性 | 4.5/5 | レビュー全体に基づく | | 機能 | 4.2/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Plivo - **ロケーション**: San Francisco, アメリカ - **設立**: 2011 ## ビジネスコンテキスト - **価格プラン**: $0.01 - **価格モデル**: (無料版が利用可能) (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース - **サポートされる言語**: 英語 - **利用可能な国**: アメリカ合衆国, イギリス, インド, オーストラリア, カナダ, シンガポール, ドイツ, ニュージーランド, ブラジル, メキシコ ## 機能 - Audio/Video Conferencing - CTI (コンピューター電話統合) - IVR - SMSメッセージング - SMS一斉送信 - アンケート／投票管理 - コールセンター運営 - スケジュールされたメッセージ - チャット、メッセージング - テキスト音声変換 - ボイスメール - マルチチャネル・コミュニケーション - マルチユーザー・コラボレーション - メッセージのパーソナライゼーション - モバイル・アクセス - モバイル・クーポン - レポート／分析 - 双方向メッセージング - 自動ダイヤル - 自動ルーティング - 自動応答 - 通話モニタリング - 通話ルーティング - 通話記録 - 通話追跡 - 通話録音 - 連絡先管理 - 電話キー入力 ## 統合 (合計1件) - Salesforce Sales Cloud ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 24時間対応（オペレータ） ## Category - [クラウドコミュニケーション・プラットフォームソフト](https://www.capterra.jp/directory/31362/cloud-communication-platform/software) ## 関連カテゴリー - [クラウドコミュニケーション・プラットフォームソフト](https://www.capterra.jp/directory/31362/cloud-communication-platform/software) - [SMS送信サービス](https://www.capterra.jp/directory/30842/sms-marketing/software) - [IP電話アプリ](https://www.capterra.jp/directory/30940/voip/software) - [ユニファイド コミュニケーションツール](https://www.capterra.jp/directory/31035/unified-communications/software) - [コンタクトセンターシステム](https://www.capterra.jp/directory/32035/contact-center/software) ## 代替製品 1. [JustCall](https://www.capterra.jp/software/157853/justcall) — 4.1/5 (224 reviews) 2. [Squaretalk](https://www.capterra.jp/software/219046/squaretalk-matrix) — 4.9/5 (102 reviews) 3. [Bitrix24](https://www.capterra.jp/software/113540/bitrix24) — 4.2/5 (990 reviews) 4. [Twilio](https://www.capterra.jp/software/180158/twilio-communications-platform) — 4.4/5 (502 reviews) 5. [CTM](https://www.capterra.jp/software/152004/call-tracking-software) — 4.7/5 (158 reviews) ## レビュー ### "Reliable Communication Platform with Extensive Features" — 4.0/5 > **Imran** | *2023年6月16日* | 情報技術、情報サービス | おすすめ評価：8.0/10 > > **良いポイント**: Plivo provides excellent call quality, SMS delivery rates, and reliable voice and messaging services. Their documentation is comprehensive. > > **改善点**: The learning curve can be steep for users with limited technical expertise. > > Plivo is a top-notch communication platform that offers reliability and extensive features. ----- ### "Plivo offers a great per minute Trunk with worldwide coverage" — 5.0/5 > **Abner** | *2019年6月27日* | 消費財 | おすすめ評価：10.0/10 > > **良いポイント**: It easily integrates with 3CX and works all over the world. Support has improved significantly compared to the last years and now we are using it much more. > > **改善点**: The service should have templates that work with PBX systems > > Great service with endless flexibility ----- ### "Good for smaller businesses, not so good for large cross application implementation" — 3.0/5 > **David** | *2019年6月21日* | 情報技術、情報サービス | おすすめ評価：7.0/10 > > **良いポイント**: I like that they offer request logs for all calls and allow you to purchase phone numbers through the API. Their customer support if often times friendly and quick to respond, and the console interface looks nice. They also provide a nice set of API documentation with example requests and responses that allows you to instantly change between languages to make it much easier to understand the system. > > **改善点**: The API leaves a lot to be desired. The main issue I have is that whenever there is an issue often times the API just throws a generic exception with a message like "Object not found". This leads us to needing to catch exceptions and compare the error string to understand what's going on when say, for example, a phone number purchase was unavailable. I would much appreciate it if the API was re-worked to better handle this kind of situation. I really shouldn't be expecting to catch exceptions. To compound the frustration, Plivo has the tendency to update the server side of their API without warning or documentation. This has caused our system to break on a few occasions. This could be easily mitigated by a change-log or hosting multiple API versions. Another issue I find is that the console interface (While it looks nice) it has a fair few bugs with it, especially when viewing request logs. It's also a bit confusing to navigate. I'm not above learning to use a complex system, it's just that there are some strange things. Like how sub accounts are handled. For example there's no capability to search or sort the sub accounts. This makes it really annoying to use, and to make matters worse, there are other pages such as the Applications page and the Endpoints page that support this. Maybe we're using sub accounts wrong but I think this shouldn't be such a hard thing to implement. But that's my point. There are some oddities like this that make the system more difficult to use. > > It's been ok, aside from annoying API issues and the occasional oddities with the console interface Plivo does provide a good service for smaller businesses that have a low throughput. However for a bigger company like ours that makes heavy use of the API we've found it rather frustrating. ----- ### "My Review of Plivo" — 5.0/5 > **Travis** | *2019年6月27日* | 教育管理 | おすすめ評価：9.0/10 > > **良いポイント**: API documentation and ease of use have been my strongest 'likes' of Plivo. It was really simple to utilize the PHP examples to setup my phone application. > > **改善点**: Account management and the overall UI is difficult to navigate and missing a lot. For instances logs take upwards of 5+ minutes to show, some logs are hidden on one screen, others located somewhere else. Account management for sub-accounts doesn't exist (other than changing the name). Should be a way to further manage them, for instance setting balances and limits for the sub accounts, be able to pull account usage reports/payments more directly related to the sub account. Also the types of numbers and what exactly they offer is not clear. > > I am utilizing the Plivo platform for school districts to help provide a more cost effective phone sharing option. It has been great but I think we will need to do a lot of the heavy lifting ourselves with managing the sub accounts (schools/customers). ----- ### "Plivo For Business" — 4.0/5 > **Matthew** | *2018年8月21日* | 通信 | おすすめ評価：7.0/10 > > **良いポイント**: I've built my business using the Plivo platform. The API is easy to use and the price is cheap enough for me to mark up a bit to actually run a viable business. > > **改善点**: Pricing in the United States, Canada, and several countries are perfect, but once you start going into other places, including India, Egypt, Malaysia, etc. The prices are definitely more expensive and while I cater to a global audience, the audience is best when they are from the US, Canada, UK, etc. > > My experience has been amazing at Plivo. From the time they gave me a trial and even extended it by giving me an extra $ just to keep testing my applications, as I wasn't done yet. Plivo support usually gets back within 24 hours and almost always the problem has been resolved. ----- ページ：1 / 5\ 次へ: [次ページ](https://www.capterra.jp/software/164618/plivo?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/164618/plivo) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | ----- ## 構造化データ