--- description: Salesforce Platformを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Platformとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [アプリ開発ツール](/directory/30082/application-development/software) > [Salesforce Platform](/software/164356/app-cloud) # Salesforce Platform Canonical: https://www.capterra.jp/software/164356/app-cloud ページ：1 / 17\ 次へ: [次ページ](https://www.capterra.jp/software/164356/app-cloud?page=2) > AI搭載のアプリで顧客を中心に据えたビジネスを構築し、素晴らしい体験を作り出すことができます。 > > 評価：392人のユーザーによる評価は**4.4/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Salesforce Platformの対象ユーザー Salesforceのマルチテナント・クラウドコンピューティング・モデルは、規模や業界を問わず、あらゆる企業のニーズに対応できます。プライバシーを維持しながら、共通のメイン・フレームワークを活用することができます。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.4/5** | 392 レビュー | | 使いやすさ | 4.0/5 | レビュー全体に基づく | | カスタマー・サポート | 4.0/5 | レビュー全体に基づく | | 価格の妥当性 | 4.0/5 | レビュー全体に基づく | | 機能 | 4.4/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Salesforce - **ロケーション**: San Francisco, アメリカ - **設立**: 2003 ## ビジネスコンテキスト - **価格プラン**: $25.00 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Windows（オンプレミス）, Linux（オンプレミス）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: イタリア語, オランダ語, スウェーデン語, スペイン語, デンマーク語, ドイツ語, フランス語, 英語 - **利用可能な国**: アイルランド, アメリカ合衆国, アラブ首長国連邦, イギリス, イスラエル, イタリア, インド, オランダ, オーストラリア, オーストリア, カナダ, サウジアラビア, スイス, スウェーデン, スペイン, デンマーク, ドイツ, ノルウェー, フィンランド, フランス さらに5件 ## 機能 - API - Third-Party Integrations - Web／モバイル・アプリ開発 - アクセス制御・許可 - アラート／通知 - イテレーション管理 - インテグレーション管理 - グラフィカル・ユーザーインタフェース - コラボレーションツール - コード編集 - コード開発 - タスク管理 - ダッシュボード - デバッグ - デプロイ管理 - データセキュリティ - データベース・サポート - データ・モデリング - データ管理 - ドキュメント管理 - ドラッグ・アンド・ドロップ - ノーコード - ビジネスプロセスの自動化 - ビジュアル・モデリング - レポートと統計 - レポート／分析 - ワークフロー構成 - ワークフロー管理 - 互換性テスト - 承認プロセス管理 - 統合型開発環境 - 開発者向け ## 統合 (合計10件) - Google Cloud - Marketo Sales Connect - Microsoft Power BI - QuickBooks Desktop - Salesforce Einstein - ServiceNow - Shopify - Slack - Tableau - Xero ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - チャット対応有 ## Category - [アプリ開発ツール](https://www.capterra.jp/directory/30082/application-development/software) ## 関連カテゴリー - [アプリ開発ツール](https://www.capterra.jp/directory/30082/application-development/software) - [PaaSサービス](https://www.capterra.jp/directory/32376/platform-as-a-service/software) - [アプリ構築ソフト](https://www.capterra.jp/directory/32016/app-building/software) - [ワークフローシステム](https://www.capterra.jp/directory/30091/workflow-management/software) - [モビリティ・ソフトウェア](https://www.capterra.jp/directory/30097/mobility/software) ## 代替製品 1. [monday.com](https://www.capterra.jp/software/147657/monday-com) — 4.6/5 (5738 reviews) 2. [Jira](https://www.capterra.jp/software/19319/jira) — 4.4/5 (15336 reviews) 3. [Zapier](https://www.capterra.jp/software/130182/zapier) — 4.7/5 (3047 reviews) 4. [Asana](https://www.capterra.jp/software/120550/asana-pm) — 4.5/5 (13555 reviews) 5. [TaxDome](https://www.capterra.jp/software/186749/taxdome) — 4.7/5 (3591 reviews) ## レビュー ### "A Great Tool for Client Tracking and Retention" — 5.0/5 > **Brandon** | *2025年7月8日* | 自動車 | おすすめ評価：8.0/10 > > **良いポイント**: My favorite part about SalesForce was how detailed the tracking was. From the initial contact with a client to the final sale and every step in between, SalesForce allows you to log everything in detail. > > **改善点**: For many SalesForce has a bit of a learning curve. Any team member is able to edit certain details of tasks and customer information depending on the settings, making it intimidating for new users. > > Overall, my organization found SalesForce adequate and efficient for a team of our size. It significantly increased our organization and ultimately drove client retention, providing us the most value through retargeted customers. ----- ### "Salesforce is a solid CRM" — 5.0/5 > **Sarah** | *2025年5月27日* | 情報技術、情報サービス | おすすめ評価：8.0/10 > > **良いポイント**: Mostly easy to navigate and run reports. Wide range of customizations made it easy to use for sales, marketing and CS teams. > > **改善点**: The UI could be more friendly. The learning curve was rough for new employees but that went hand in hand with customizations. > > It’s a good platform. I prefer it to the other one I had used at a previous employer. Overall it gets the job done. ----- ### "Robust with a learning curve" — 3.0/5 > **Nathan** | *2024年12月21日* | 非営利団体運営 | おすすめ評価：6.0/10 > > **良いポイント**: Very robust in its integrations and community > > **改善点**: Too complex for small business or in our case, non-profit > > Working with Salesforce was great, working within the complexities of the Salesforce framework require a ton of training. Once trained it was fairly straightforward to use. ----- ### "Powerful and Flexible, but Heavy to Manage" — 4.0/5 > **Gabriel** | *2026年1月27日* | 非営利団体運営 | おすすめ評価：4.0/10 > > **良いポイント**: Salesforce is incredibly powerful and flexible. If you need a CRM that can scale with your organization, handle complex data relationships, and adapt to highly customized workflows, it’s hard to beat. The ecosystem is massive, integrations are strong, and once things are configured correctly, it can support very sophisticated reporting, automation, and segmentation across teams. From a marketing and communications perspective, Salesforce shines when it comes to data depth. When structured well, it enables meaningful insights into audiences, journeys, and long-term engagement that simpler tools just can’t provide. > > **改善点**: Salesforce is not intuitive, and it is not lightweight. The learning curve is steep, especially for users who are adjacent to admin work rather than full-time CRM specialists. Many tasks that feel like they should be simple require significant setup, technical knowledge, or ongoing maintenance. To get the most out of Salesforce, you need real investment—either in staff expertise, consultants, or both. Without that, it’s easy for the system to feel overwhelming, slow, or underutilized. The power is there, but it comes at the cost of time, complexity, and cognitive load. > > My overall experience with Salesforce has been mixed. It’s an incredibly powerful and flexible platform, but at the same time, it’s demanding. I don’t always enjoy using it day to day, but I recognize that in the right hands and with the right resources, it’s one of the most capable CRM platforms available. ----- ### "Really Loved Using Salesforce" — 4.0/5 > **Tina** | *2025年10月1日* | 非営利団体運営 | おすすめ評価：10.0/10 > > **良いポイント**: Salesforce was a great system to use in terms of having a customer data platform. We used it when we had a legacy system that originated in the 1980's, (yes, really) but were not yet ready to take the plunge to get a new AMS. What I loved about using salesforce was that we could see a lot of information about the customer in one place. The system was very easy to navigate. We were able to track customer activity without having to check back with the legacy system. We were also able to assist customers very easily with items such as account updates and reset. I didn't really have any complaints about using salesforce. > > **改善点**: One of the main reasons our service team used salesforce was to track customer contacts. The system was good about noting receipt of the contacts once an email was received. It was pretty instantaneous. What I didn't like, or probably had not learned, was how to integrate auto-assign by message types. Instead, I had to rely on my team actively taking ownership of customer tickets, which doesn't usually happen. > > Overall, I think Salesforce is a great system to use either as your AMS or CDP. The integration was smooth and straightforward. Training could be accomplished very easily and was mostly intuitive. You can't say this about a lot of systems. I also appreciated the amount of time our account rep spent with our group to ensure all of our training needs were met. I would definitely recommend this system to others or at least advise that it be one of your top runners for consideration of a new system. ----- ページ：1 / 17\ 次へ: [次ページ](https://www.capterra.jp/software/164356/app-cloud?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/164356/app-cloud) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ