キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年
Zendesk Suite
Zendesk Suiteとは？
Zendeskは、業界トップレベルのカスタマー・サービス・ソリューションを提供します。規模を問わず、平均で、顧客満足度を25%、エージェントの生産性を30%向上させます。顧客とのやり取りは、Webウィジェット、事前定義されたチケット応答、完全な顧客履歴といった機能を備えた、単一のダイナミック・インタフェースで行われます。迅速に立ち上げて稼働させることができるので、迅速な結果を期待できます。
Zendesk Suiteの対象ユーザー
Zendeskはサービス指向の顧客関係管理 (CRM) 企業であり、顧客関係の改善を目的としたソフトウェアを構築しています。Zendeskのソフトウェアはパワフルで柔軟性があり、あらゆる企業のニーズを満たす拡張性を備えています。
Zendesk Suiteをご存知でしょうか？
別の人気製品との比較
Zendesk Suite
Zendesk Suiteの他のおすすめ代替製品
Zendesk Suiteの評判・レビュー
Good Tool for Support Tickets, Live Chat and Messaging
製品を使ってみた感想： A good tool to communicate with the customers and also internal communication in Contact Center
良いポイント:
I like the way Zendesk is handling the Support tickets, Live chats, and messages & providing a lot of options to analyze the data on their end or extract the data via API & analyze on our end
改善してほしい点:
Lack of Option for extracting some of the data via API which is available in their website Dashboard
perfect way for customer management
製品を使ってみた感想： Although initial setup was difficult at first, using Zendesk was the best choice for many reasons. If you want to significantly improve the efficiency of your customer support team, give it a try! I think it will be a good solution to improve the effective service quality of customer management.
良いポイント:
I most liked the way Zendesk allows you to communicate with customers through various channels. It seems that more effective customer management has been possible because customer communication can be managed comprehensively in one place! The automated response system was also much more effective, reducing the workload. I like that I can check various data at a glance, such as performance indicators, through the dashboard.
改善してほしい点:
While using the various features, there aren't many things I particularly like. Although a mobile app is provided, it is a bit inconvenient that some functions are limited compared to when using it at a desk. But other than that, I like many other aspects.
Basic, but a bit high price
製品を使ってみた感想： This customer service platform stands out for its intuitive interface and comprehensive ticketing system. The software excels in managing customer communications across multiple channels including email, chat, and social media.
良いポイント:
User-friendly interface with easy navigation Reliable performance for team collaboration
改善してほしい点:
Limited customization options Higher pricing for advanced features Basic reporting features could be enhanced
Ease of Communication with Customers
製品を使ってみた感想： Zendesk has made our communications way easier. Once we set it up correctly, it's increased our support for customers.
良いポイント:
Zendesk allows us to stay connected with customers. With the ticketing system, we are able to reply to all customer emails promptly without missing any communications. The ability to create tickets through the API, external email, and their web plugin is integral in our communication. The FAQ help through the web plugin also helps cut down on questions and provides our customers with a convenient way to answer questions on their own, before needing to reach out to us.
改善してほしい点:
Setup can be a bit confusing with managing users in both admin and the support sections of the suite. Other setup issues was the complexities of macros and making sure multiple emails creates a thread correctly.
Good value and UI
製品を使ってみた感想： Overall good use for purpose. Good to track customer raised incidents and raised how support handledd them.
良いポイント:
I do like clean and straight forward UI. I can easily CC myself in the tickets raised inside Zendesk, track and add comments into tickets and review data.
改善してほしい点:
Reporting could be improved, whilst I do like clear UI would prefer it to be more modern and sleek.
