キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年
Crazy Eggとは?
Crazy Eggは、小企業、Eコマース企業、デジタル・エージェンシー、教育機関がメールや広告キャンペーンでの訪問者の行動を分析するためのWebサイト最適化ツールです。チームは、このプラットフォームを使用して購入者のジャーニーを調査し、Webページに存在するさまざまなオーディエンス・セグメントを特定することに加えて、複雑なナビゲーションやフォームの不具合などの問題を認識することができます。管理者は、A/Bテスト・ツールで特定の目的を設定してWebページをテストすることができます。
Crazy Eggの対象ユーザー
マーケティングや製品のチーム向けのヒートマップ、クリック軌跡のスナップショット、ユーザー記録、A/Bテスト結果、エンゲージメント分析などの機能を備えたWeb分析ソリューションです。
Crazy Eggの評判・レビュー
Hands down the simplest tool for Conversion Rate Optimization
製品を使ってみた感想: It helped me improve my conversion rates.
良いポイント:
Crazy egg is easy to install and very intuative to navigate and explore. I like it's simplicity. Its not one of these end all CRO or SEO tools, it focuses on user experience on a basic level. With that said, it's very valuable. I love the confetti view where I can see where my visitors are clicking and where I might be losing them. Their customer service is also top notch.
改善してほしい点:
The heat map and confetti map seem very similar to me. I'm not sure if they are just different ways of displaying the same data or if they offer something unquie.
Good Marketing Tool
良いポイント:
This tool really does help you optimize your website if you know how to use it. I am a pretty experienced marketer and I use Crazy Egg for many of the businesses I work with to make sure customers are clicking on the things that I need them to.
改善してほしい点:
Crazy Egg is a good tool but the one bad thing about it is the fact that you cannot just put their snippet in your header and then see a heat map on any page on your site. It only lets you choose a specific number of pages that you can set up. If they kept the price low and allowed you to see a heat map on every page then it would be much much better.
Predatory practices
良いポイント:
Heatmaps, and screen recordings that allow some analysis
改善してほしい点:
They put you on a trial and have designed the UI deliberately to hide that you'll immediately be paying for the annual plan as much as possible (/mo is in bold, *billed annually is written small down below), they don't notify you when your trial is about to end and if you try to cancel your trial as soon as you sign up they'll end your trial as well. Won't let you end it preemptively to avoid auto subscription!
Crazy Eggからの返信
11 か月前
Firstly, we would like to express our gratitude for your business and appreciate the time you took to share your concerns in the review. Upon reviewing your case, we realized there might have been a misunderstanding regarding our billing process. We understand that you asked for monthly billing, and we quickly adjusted your preference by placing you on our monthly subscription plan. Furthermore, we have processed a refund for any difference in charges, aiming to ensure complete customer satisfaction. We genuinely apologize if there was any confusion during the trial period. Our intention is to provide a transparent and user-friendly experience. We want to assure you that customer satisfaction is our top priority. Also, we know that you initially appreciated us for addressing your concerns and agreed to remove the review because of the misunderstanding. Unfortunately, the review is still pending, and and we would appreciate any help you can provide in resolving this matter.
A great conversion optimization tool!
良いポイント:
If you haven't used a tool like Crazy Egg in the past, you're about to be blown away. The data that you can get from this tool is crazy helpful and a little scary! You can use the heatmap data to adjust content, landing pages, conversion funnels, and so much more.
改善してほしい点:
Price. It is more expensive than competing software tools (like Hotjar). I recommend that you compare the features and price before selecting one.
Crazy Eggからの返信
6 年前
Hi Chris, Thanks for your feedback. I appreciated all the details and thank you for your feedback on pricing. We pride ourselves on being the first and the most accessible and approachable -- but also, the most cost effective. I'd love to understand why you believe Crazy Egg is more expensive than our competitors (there are some differences on how folks in our peer group sample and communicate what they're actually capturing and tracking for you). If you're interested in discussing, we'd love to learn more (no pressure outside of learning your POV). I've shared my contact information with you if you're up for it. Thanks again!
The software to use when searching UX Design problems
良いポイント:
If your website does not convert as it should, this is the software to use. You can take out the guessing from the equation using their charts, funnels and recordings of real people using your website. The implementation was painless with just a javascrypt code, and all the dashboard is very intuitive.
改善してほしい点:
Live customer session can be a bit unpractical, with some pages not being showed, they should work more on this, but the bottom line is great.
Crazy Eggからの返信
6 年前
Thank you Jack! We really appreciate the feedback. Your feedback on "Live Customer Session" is something we're working on. If you're open to discussing this more, I've sent you my contact information. We love working with the people who use Crazy Egg to improve the experience. Thanks for your note here.
Provides nteresting insights about your website and it's users
製品を使ってみた感想: I implemented this before we started a website redesign so that we could see what should stay and what shouldn't. I also used it on the new site and then tweaked our designs based on the info.
良いポイント:
The data that you get is quite interesting and you can use it to tweak your pages. Easier to understand that Google Analytics. Visual results
改善してほしい点:
Could be a bit easier to implement and use on the admin side.
Crazy Eggからの返信
6 年前
Hi Heather, Thanks for this feedback and we're happy Crazy Egg was helpful to you on multiple occasions. We especially appreciate the suggestions on ways we can improve the product (implementation, administration). They are all top priorities for this year (and ongoing). If you have any other ideas or suggestions, or need any additional assistance, don't hesitate to contact our Success team ([email protected]). We're always here to listen and learn.
Get your business growing with Crazyegg
良いポイント:
The simplicity of the software. Doesn't require rocket science to get used to it. Features such as heatmap a/b offered at a low cost would really help a startup take the next step in the right direction. The data from heat map is quite useful for decision making and analysis. Though there are a lot of software with greater functionality and integration. It is best to use this one for beginners
改善してほしい点:
Nothing specific to the software but using A/b and not letting the same user view a variation for the test by all possible means expect device change would be a real AI work for this tool and differentiate from the rest
Reliable but simple solution
良いポイント:
The heatmaps and the scrollmaps tools are effective. The data provided by the program was useful, but the process of obtaining it was kind of simplistic.
改善してほしい点:
However, at the same I found that it would be nice if they simplified the UX a bit more but also add more advanced features that other competitors already master.
One of the easist heatmap tools I've ever used
良いポイント:
Crazy eggs helped me test the elements of the above fold area in my first website via heatmaps and click maps, Its features were very intuitive and didn't required any technical skills.
改善してほしい点:
When it comes to the regular features, I think there is no need for any further improvements. but they need to raise the limit of basic plan to be at least 50K page views per month instead of 30k.
It works...
良いポイント:
Easy ti integrates with external applications. A simple way to visualize clicks on your website.
改善してほしい点:
Crazyegg only has heat mapping with very limited visualizations. There are other services out there that provide more information than CrazyEgg.
Crazy Eggからの返信
6 年前
Hello Nathan! Thanks for the feedback. We're confused by the commentary though which say: 1) We have much more than heatmapping. Actually, our toolset is quite robust and competitive with 5 different maps (heat, scroll, attention, list, overlay), User Recordings, A/B Testing (one of the only tools on the market with both maps and A/B Testing), and a WYSIWYG Editor. 2) Limited Visualizations. Our entire product is built on visualizations. We also go a step further than just onsite visualizations based on how we let you review and visualize different audience sources and referrers. This feels like quite a disconnect from our current offering. Would love to connect with you and understand why your experience with the product is so different from what we offer. It has to be a messaging or communication gap on our side which is why I'm eager to connect and learn more. Thanks for taking the time to write and share this!
Crazy Egg Review
製品を使ってみた感想: I perform data segmentation and list reporting with Crazy Egg
良いポイント:
Crazy Egg gives me a complete visual representation of clients activity in one dashboard. It analytics makes it crystal clear what elements on my landing pages are giving me the best and worst conversions. It is user friendly with mouse tracking and page scroll functionality.
改善してほしい点:
The free version only allows to track limited number of pages
Next level customer care
製品を使ってみた感想: The customer service is NEXT LEVEL. I was having difficulty installing Crazy Egg on my Wix site and in less than an hour after submitting my ticket, I was given the opportunity to do a Zoom video conference to have the problem fixed. There are also a TON of resources on the Crazy Egg website to help you understand the software, what to look for, and best practices from other users and businesses to help you along.
良いポイント:
I have had experience using Crazy Egg with multiple companies, including my own. It is such a valuable and vital tool when you rely on web based customer quotes, service and lead generation. The ability to see how your customers are viewing and maneuvering your website is a game changer.
改善してほしい点:
The installation, while not super complicated, can give some independent users with less computer skills a little bit of a challenge. Crazy Egg will also not give you answers, only information, so don't expect this to tell you what to change.
Crazy Eggからの返信
4 年前
Hi Dan, thanks for taking the time to write the review. We try to make the installation as simple as possible (single javascript) but also our support team would be delighted to help out if anyone needs help around this. Moreover, we also offer professional services from our Crazy Egg experts around interpreting the data and insights from Crazy Egg.
Amazing heat map tool
製品を使ってみた感想: Great tool to identify painpoints of the UX of a website. Used it for testing
良いポイント:
Very easy to use! Insights are easy to read and understand. Great visual reports. Very useful in daily management of websites’ ux
改善してほしい点:
Sometimes when downloading several reports at the same time not all of them were downloded
Crazy Eggからの返信
6 年前
Thank you for the kind response and for your commitment to our product. We have some exciting new things in the works and I've sent you a message directly to see if you'd be interested in learning more about what we're working on and sharing your experience so we can keep getting better.
Great for optimising your site / landing pages
良いポイント:
We've ran a test using crazy egg and one of the best things in crazy egg by far (as opposed to GA) is the heatmap. not only it gave us some insights on how visitors are using your site or landing pages, but it also helped us optimise the UI to get the maximum out of our offer.
改善してほしい点:
1) pricing can be cheaper for what it does. 2) it's lacking some of the bells and whistles that other analytics tools have and can't be as a stand-alone (rather a complementary tool to your analytics) 3) it's really time consuming.
Great tool, others are better priced.
良いポイント:
Great tool feature wise but I switched to lucky orange because of it’s very very well priced basic plan.
改善してほしい点:
There’s nothing wrong with crazy egg. This is a great tool to use.
Great software and price - helps you uncover how to improve your website
製品を使ってみた感想: Overall, this is essential software for anyone taking the UX of their website seriously. If you want to provide great experiences for your online customers then Crazy Egg will help you uncover exactly where to do this on your website. You'll learn what areas need to change or be removed, and what areas/elements are working well.
良いポイント:
The heatmap (snapshots) feature. The heatmap shows where users lose interest in a page and drop off. The clickmaps show when users click elements that aren't clickable, or when they don't click elements you want them to click. These features have enabled a data-led approach to refining client web-pages and improving their performance.
改善してほしい点:
There really isn't anything I dislike about this software. It's powerful and priced fairly. Customer Support was also very responsive.
Affordable software for heatmaps and A/B testing for small businesses.
製品を使ってみた感想: Overall I liked it, super simple to install and use. Good value for money.
良いポイント:
I liked the simplicity of installation and use.
改善してほしい点:
I didn't like that there is no free version of the software. Sometimes the 30 day trial is just not enough to evaluate appropriately. Also, if you need complicated A/B testing functionalities, you won't find them here.
CrazyEgg helps us evaluate web traffic for public site and to determine marketing tests.
製品を使ってみた感想: We use it to evaluate page performance on our website and develop tests based on user intent and clicks. We use it for both PPC and SEO testing, and it's a regular tool for our marketing team.
良いポイント:
I like the variance in views. It's not just heatmap software with the red to blue hues, it also shows confetti view - a breakdown of actual clicks on the page and where that traffic originated. You can see by a device, by a browser, by Adwords campaign, by country.... I'm partial to that view. Plus, it also shows you real-time visitors to your site.
改善してほしい点:
I question some of the click reliability, as some "clicks" are likely people scrolling on the page, because so many of the clicks are in dead zones on the page. That can skew the numbers a bit, in my experience, so ultimately it's a tool to get a nice general sense, but it's not well designed for reporting accuracy.
Heat Mapping for Smaller Sites
良いポイント:
Compared to some of the options for heat mapping, Crazy Egg is considerably more affordable. They do a good job of displaying the data captured as the heat map is running and making it easy to understand.
改善してほしい点:
It seems to be designed for sites with less then 100k visits/mo, so if you have a bigger site or traffic you may want to consider another option.
Crazy Eggからの返信
5 年前
Hi Micah, Thanks for taking the time to write this review. With over 300,000 websites currently leveraging Crazy Egg, we work with clients of all sizes across all verticals. Our solution is built to scale and is a great fit for high traffic websites.
Heatmaps with a twist
製品を使ってみた感想: I only used the free trial for my partner's website but we both were satisfied so it is overall a great experience. I will definitely recommend this platform to my colleagues.
良いポイント:
It was easy to get started, the integration wasn't too hard either. I like the design and functionality. It's really easy to just use A/B testing for different website texts/article headlines. The offered 30 day trial period is sufficient enough to make a decision about continuing.
改善してほしい点:
I so far haven't experienced downsides to this platform but maybe it's a bit pricey for a user who has a lot of pageviews on their website. It's great for websites with less traffic.
Crazy Egg
製品を使ってみた感想: New experience, just started working with their software a few months ago.
良いポイント:
Loved the listing abilities with this software. We sell products on this site.
改善してほしい点:
Did not like the policy restrictions on Crazy Egg.
Crazy Eggからの返信
6 年前
Thanks for the feedback. I'd love to understand more about your concerns with policy restrictions (so we can address them for you!) I've shared my email with you or in this response, or you can always contact our Success team ([email protected]). We're always here to listen and learn.
Great product that helps conversion and allows us to make high impact changes to our website
製品を使ってみた感想: As a start up business with a large majority of sales done online it is key that we understood what our visitors are doing on our site. Crazy Egg gives us data to help make decisions both for our business overall as well as for our website. We have made several changes to our site based on Crazy Egg data (and advice from Crazy Egg support) that has resulted in increased conversions on our site.
良いポイント:
Easy to use Great reports with meaningful data A/B split testing
改善してほしい点:
None from our experience so far. We have found all aspects of our experience to be positive.
Improved Our Website Immensely
良いポイント:
I love being able to see the visual maps of where our customers are going, clicking, and spending time. It's extremely helpful to know what information is relevant and what can and should be changed to make way for something more useful that will potentially make us more money.
改善してほしい点:
Sometimes I am given information that I'm not sure what to do with. Not necessarily irrelevant but maybe undecipherable without aid.
Crazy Eggからの返信
6 年前
Thank you for your feedback. I am sharing my information with you here to help you get the most of your investment in Crazy Egg. I'd be happy to chat for a bit about the data you're seeing, your goals, and how I'd use what we've uncovered for you to help you achieve your goals.
Really helpful tool for your website
良いポイント:
Crazy Egg is a very helpful tool for your website. It shows a lot of great stuff, like what spot is the most popular or whether people click on your buttons or not.
改善してほしい点:
Sometimes it can be glitchy, but that is okay as long as the product is live and constantly is being updated.
Reliable Technology
良いポイント:
Crazy Egg is a nice product to see what's going on on your website. It is an easy-to-use platform with quality videos and tracking.
改善してほしい点:
The A/B testing could be more smooth, but overall a very good product.