---
description: CustomerGaugeを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CustomerGaugeとは？ | 機能や料金、導入事例をご紹介【キャプテラ】
---

現在地表示: [ホーム](/) > [カスタマーサクセスツール](/directory/30961/customer-success/software) > [CustomerGauge](/software/163253/customergauge)

# CustomerGauge

Canonical: https://www.capterra.jp/software/163253/customergauge

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> CustomerGaugeを使用すれば、B2B企業は顧客フィードバックを収集し、行動傾向を監視して、アカウントを保持し、収益を増加させることができます。
> 
> 評価：11人のユーザーによる評価は**4.8/5**。**おすすめ度**で最高の評価。

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## 概要

### CustomerGaugeの対象ユーザー

顧客のフィードバックおよび行動データを活用して、エクスペリエンスの向上、アカウントの維持、コストの削減、アップセル、クロスセル、紹介による収益の増加を目指すB2B企業。

## 簡単な統計と評価

| 測定基準 | 評価 | 詳細 |
| **総合評価** | **4.8/5** | 11 レビュー |
| 使いやすさ | 4.4/5 | レビュー全体に基づく |
| カスタマー・サポート | 4.9/5 | レビュー全体に基づく |
| 価格の妥当性 | 4.5/5 | レビュー全体に基づく |
| 機能 | 4.6/5 | レビュー全体に基づく |
| おすすめ率 | 90% | (9/10 おすすめ度) |

## 企業情報

- **キャプテラについて**: CustomerGauge
- **ロケーション**: Amsterdam, オランダ
- **設立**: 2007

## ビジネスコンテキスト

- **対象となる企業**: 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+
- **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Linux（デスクトップ）, Android（モバイル）
- **サポートされる言語**: イタリア語, オランダ語, スペイン語, ドイツ語, フランス語, ポルトガル語, 中国語, 英語
- **利用可能な国**: アメリカ合衆国, イギリス, インド, オランダ, オーストラリア, カナダ, ドイツ, ブラジル, メキシコ, 中国, 日本

## 機能

- CRM
- アカウント・アラート
- アカウント管理
- アクティビティ・ダッシュボード
- アンケートおよびフィードバック
- アンケート／投票管理
- エンゲージメント追跡
- クレームのモニタリング
- コミュニケーション管理
- ダッシュボード
- テキスト分析
- ネガティブ・フィードバック管理
- ビジュアル分析
- フィードバック管理
- マルチチャネル・データ収集
- レビュー・リクエスト
- レポート／分析
- 健康スコア
- 利用率の追跡／分析
- 収益管理
- 感情分析
- 顧客エンゲージメント
- 顧客セグメンテーション
- 顧客体験の管理

## 統合 (合計11件)

- Autotask PSA
- Close
- Freshdesk
- HubSpot CRM
- Keap
- NetSuite
- Oracle CPQ
- Pipedrive
- Salesforce Sales Cloud
- SugarCRM
- Zendesk Suite

## サポートのオプション

- メール/ヘルプデスク
- FAQ/フォーラム
- ナレッジベース
- 電話サポート
- チャット対応有

## Category

- [カスタマーサクセスツール](https://www.capterra.jp/directory/30961/customer-success/software)

## 関連カテゴリー

- [カスタマーサクセスツール](https://www.capterra.jp/directory/30961/customer-success/software)
- [顧客エンゲージメントツール](https://www.capterra.jp/directory/30906/customer-engagement/software)
- [カスタマーエクスペリエンス ソフト](https://www.capterra.jp/directory/30671/customer-experience/software)
- [顧客満足度ツール](https://www.capterra.jp/directory/30541/customer-satisfaction/software)
- [カスタマーレビュー管理ツール](https://www.capterra.jp/directory/31024/review-management/software)

## 代替製品

1. [monday.com](https://www.capterra.jp/software/147657/monday-com) — 4.6/5 (5726 reviews)
2. [Pipedrive](https://www.capterra.jp/software/132666/pipedrive) — 4.5/5 (3042 reviews)
3. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Efficy CRM](https://www.capterra.jp/software/149894/efficy-crm) — 4.0/5 (90 reviews)
5. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4072 reviews)

## レビュー

### "Great tool for corporate NPS programs" — 5.0/5

> **Renan** | *2020年8月7日* | 電気・電子機器製造 | おすすめ評価：10.0/10
> 
> **良いポイント**: This software have many great features like the possibility to standardize survey templates across large organizations, the workflow system which allows the organization to follow-up on customer responses and the great involvement and support provided by the customer service team from CustomerGauge.
> 
> **改善点**: The reporting features are limited to the settings from the tool and suggestions for updates may be subject to a list of other suggestions being recommended by other customers.
> 
> Even before we had committed to use this software, the customer service team have provided great support for the implementation of the program. The tool itself is very easy to work with and we haev not had any major issue in the 3 years of experience.

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### "CustomerGauge in Behavioral Healthcare" — 5.0/5

> **Kayla** | *2020年8月13日* | 健康、ウェルネス、フィットネス | おすすめ評価：9.0/10
> 
> **良いポイント**: The reporting features in CustomerGauge as compared to our previous process is phenomenal. We're able to get so many insights into how parents perceive the care we're providing their children and families. The ability that CustomerGauge provides us to quickly and easily follow up with families has also been invaluable at strengthening trust and relationships with those serve.
> 
> **改善点**: The only trouble spot we've faced is the challenge with integration the appropriate information from our electronic record into the platform. Healthcare, behavioral healthcare in particular, is not a "common" industry that utilizes NPS, so there is a bit of a learning curve for us in knowing how to predict how our data should flow into the platform.

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### "CustomerGauge global roll out" — 4.0/5

> **Grégory** | *2020年8月31日* | 消費財 | おすすめ評価：9.0/10
> 
> **良いポイント**: The product is easy to use, implementation without integration is really fast, the closing the loop feature is really helpful to drive right action plans.
> 
> **改善点**: Maybe to soon to tell but.. their is so many possibilities within the tool that we need time (and CG support) to know best how to use it. we have to test Analytics \& Monetize features.
> 
> Help us to roll out  a common voice of customer process across countries / regions, provide for the first time internal benchmarking for NPS, CES, response rate just by refreshing a page \!

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### "Great service & tech" — 5.0/5

> **Amanda** | *2020年9月11日* | 金融サービス | おすすめ評価：10.0/10
> 
> **良いポイント**: Knowledgeable team helps us maximize value from our NPS results. We have regular calls to discuss not just the results of the surveys, but what we are doing with the results to improve our business. The Salesforce integration helps us keep our results \& followup process in one location.
> 
> **改善点**: I find some of the reports \& dashboards a little difficult to work with but our support team helped explain them and get us setup. It would be nice to be able to clone reports \& dashboards you've already configured so you don't have to start from scratch.
> 
> We are getting better results from from our CG surveys than our previous system because of the way they handle key driver questions. Our support team is great\! I once down-voted a help article when I couldn't find the answer to my question and I unexpectedly received a response back within 20 minutes with the answer I needed. I didn't even open a case or reach out. I am recreating that same experience in our service model\!

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### "Customer Gauge" — 5.0/5

> **Brian** | *2020年9月17日* | 通信 | おすすめ評価：9.0/10
> 
> **良いポイント**: I enjoy the ability to drill down into the reports to understand the customers view points in many ways, really limitless if you add the data you can sort by the data. it give more clarity to customer satisfaction by product, support group or even by Sales Representative. I also appreciate the ability to have the system escalate the detractors to our management team so we can follow up and keep a pulse on the success and areas to improve with our customer relationship
> 
> **改善点**: I do believe that building campaigns if a bit complex at first.  after you get sometime with it and more experience i expect it to become easier
> 
> I have been happy with the support that \[SENSITIVE CONTENT HIDDEN\] had provided us in the last year and look forward to working with \[SENSITIVE CONTENT HIDDEN\] as we move forward

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## リンク

- [Capterraで表示する](https://www.capterra.jp/software/163253/customergauge)

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| en-AE | <https://www.capterra.ae/software/163253/customergauge> |
| en-AU | <https://www.capterra.com.au/software/163253/customergauge> |
| en-CA | <https://www.capterra.ca/software/163253/customergauge> |
| en-GB | <https://www.capterra.co.uk/software/163253/customergauge> |
| en-IE | <https://www.capterra.ie/software/163253/customergauge> |
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| en-IN | <https://www.capterra.in/software/163253/customergauge> |
| en-NZ | <https://www.capterra.co.nz/software/163253/customergauge> |
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| en-ZA | <https://www.capterra.co.za/software/163253/customergauge> |
| ja | <https://www.capterra.jp/software/163253/customergauge> |

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