キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

LogMeIn Rescueの概要

Rescue by GoToは、PC、Mac、モバイル・デバイスなどのための強力で使いやすいリモート・サポート・ソリューションです。Rescueは、小規模ヘルプデスクから世界最大級のサポート組織まで、あらゆる規模のチームを対象に開発されています。Rescueでは、使いやすく、迅速で確実、そして柔軟なソリューションを利用して、従業員や顧客に技術サポートを提供することができます。

LogMeIn Rescueの対象ユーザー

小企業、中企業、大企業の社内IT、マネージド・サービス・プロバイダー (MSP)、専門ヘルプデスク・カスタマー・ケア、テクニカル・サポート組織。

LogMeIn Rescueソフトウェア - 1
LogMeIn Rescueソフトウェア - 2
LogMeIn Rescueソフトウェア - 3
LogMeIn Rescueソフトウェア - 4

LogMeIn Rescueをご存知でしょうか? 別の人気製品との比較

LogMeIn Rescue

LogMeIn Rescue

4.6 (158)
$108.25
無料バージョン
無料トライアル
64
11
4.6 (158)
4.2 (158)
4.4 (158)
VS.
価格プラン
価格オプション
機能
連携サービス
使いやすさ
価格の妥当性
カスタマーサービス
$59.90
無料バージョン
無料トライアル
38
連携サービスが見つかりません
4.5 (4)
4.0 (4)
4.3 (4)
緑色の評価バーは、平均評価とレビュー数に基づいて高評価の製品を表しています。

LogMeIn Rescueの他のおすすめ代替製品

RemoteCall
高評価の機能
マルチモニター・アクセス
リモートアクセス/コントロール
画面共有
Splashtop
高評価の機能
アクセス制御・許可
リモートアクセス/コントロール
画面共有
Take Control
高評価の機能
アクセス制御・許可
リアルタイム・チャット
リモートアクセス/コントロール
ConnectWise ScreenConnect
高評価の機能
リモートアクセス/コントロール
無人アクセス
画面共有
AnyDesk
高評価の機能
アクセス制御・許可
リモートアクセス/コントロール
画面共有
BeyondTrust Remote Support
高評価の機能
リアルタイム・チャット
リモートアクセス/コントロール
画面共有
TeamViewer
高評価の機能
リアルタイム・チャット
リモートアクセス/コントロール
画面共有
Webex
高評価の機能
ビデオ会議
双方向音声・動画
画面共有
Salesforce Service Cloud
高評価の機能
キュー管理
コンテンツ管理
連絡先データベース

LogMeIn Rescueの評判・レビュー

評価ポイント

総合評価
4.6
使いやすさ
4.6
カスタマーサービス
4.4
機能
4.6
価格の妥当性
4.2

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001

評価別レビュー

5
67%
4
30%
3
3%
2
1%
Sergey
Sergey
アメリカのManager, Technology Infrastructure and Compliance
認証済みLinkedInユーザー
ホスピタリティ, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

Remote support at your finger tips

5.0 6 年前

良いポイント:

I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

改善してほしい点:

Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

Bryan
カナダのIT Manager
経理, 51~200人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

LogMeIn Rescue - Essential Support Software

5.0 4 年前

製品を使ってみた感想: Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.

良いポイント:

In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.

改善してほしい点:

It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.

Brett
アメリカのCEO
情報技術、情報サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

May 2022 Update Broke this Product

2.0 2 年前

製品を使ってみた感想: Used to be amazing, then GoTo stepped in - I'm shopping for an alternative as we speak - after 13 years with LMI.

良いポイント:

Reliable - unattended access - ease of use with client

改善してほしい点:

Recent update week broke the product - three weeks in and their dev still has yet to undo the damage they did with the update. Support is incredibly non-responsive. Likely in that they have no answers.

Eli
アメリカのCentralized ServicesM anager
情報技術、情報サービス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Great Product, But a Bit oo Expensive

5.0 5 年前

製品を使ってみた感想: Overall, I like the product and it gives me piece of mind when connecting to critical client machines, but the price is too high compared to other products to justify a large roll out.

良いポイント:

Logmein works and works well. I use several remote control products and Logmein is the one that I use if I know that keeping the connection is critical. It's especially useful when the user a laptop that doesn't initie the WiFi connection until after login. The product can be configured to cache credentials and login automatically.

改善してほしい点:

The price is definitely the highest for all the remote control products that I use. I use Logmein sparingly because I only purchased one license. For general day to day use, I use other less expensive products.

Carman
Carman
アメリカのMajor Incident Manager
認証済みLinkedInユーザー
情報技術、情報サービス, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

LogMeIn Is a wonderful option for remote repairs

4.0 3 年前

製品を使ってみた感想: LogMeIn Rescue is how we support our clients and end users all over the world. It is a really well made option for remote repairs. Outside of hardware and environmental issues, I can make almost any repair on an end user's computer without even needing to be in the same country. Overall, it is a very handy piece of software that I will use over and over again if given the chance.

良いポイント:

I like that it allows me to take over an end user's computer with almost complete access. There does not appear to be any feature on the user's computer that I cannot access (outside of administrator access needed on site). This is very handy and allows me to do my job easier.

改善してほしい点:

Certain optional screen sharing features would be nice, like being able to choose a specific window or screen. And easier sign in and access granting would be nice. It takes a few steps to get into a user's computer.