--- description: NUACOMを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NUACOMとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [テレフォニーソリューション](/directory/30084/telephony/software) > [NUACOM](/software/161267/nuacom) # NUACOM Canonical: https://www.capterra.jp/software/161267/nuacom ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/161267/nuacom?page=2) > ビジネスを成長させるために役立つ50以上のビジネス機能を搭載したセールス・チームとカスタマー・サービス・チーム向けの汎用的な電話システムです。 > > 評価：30人のユーザーによる評価は**4.8/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### NUACOMの対象ユーザー コミュニケーションの一環として電話を使用する中小企業。最先端の信頼性が高く完全にスケーラブルなビジネス・コミュニケーション・ソリューションを必要とする企業。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.8/5** | 30 レビュー | | 使いやすさ | 4.5/5 | レビュー全体に基づく | | カスタマー・サポート | 4.6/5 | レビュー全体に基づく | | 価格の妥当性 | 4.6/5 | レビュー全体に基づく | | 機能 | 4.6/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: NUACOM - **設立**: 2009 ## ビジネスコンテキスト - **価格プラン**: €9.99 - **対象となる企業**: 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Linux（デスクトップ）, Windows（オンプレミス）, Linux（オンプレミス）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: オランダ語, スペイン語, ドイツ語, フランス語, ポルトガル語, 英語 - **利用可能な国**: アイスランド, アイルランド, アメリカ合衆国, アンドラ, イギリス, エストニア, オランダ, オーストリア, カナダ, ギリシャ, スイス, スウェーデン, スペイン, デンマーク, ノルウェー, ハンガリー, ベルギー, ポルトガル, ポーランド, マルタ さらに2件 ## 機能 - Audio/Video Conferencing - Automated Attendant - CRM - IVR - PBX - SIPトランキング - VoIP - アウトバウンド・レポート - アクセス制御・許可 - アラート／通知 - アンケート／投票管理 - イベントによるアクション - インバウンド・レポート - エージェント・インタフェース - キャンペーン管理 - キュー管理 - コールスクリプト - ソフトフォン - パワー・ダイヤラー - ファイル転送 - ボイスメール - リモートサポート - レコーディング - レポートのカスタマイズ - レポート／分析 - 予測ダイヤラー - 事前録音メッセージ - 会議 - 利用率の追跡／分析 - 品質マネジメント - 延長報告 - 役割ベース許可 - 発信者ID - 着信グループ - 自動ダイヤル - 自動ルーティング - 自動着信分配 - 通話スクリーニング - 通話モニタリング - 通話リスト管理 - 通話ルーティング - 通話レポート - 通話文字起こし - 通話時間 - 通話記録 - 通話転送 - 通話追跡 - 通話録音 - 連絡先管理 - 電話キー入力 ... さらに12件の機能 ## 統合 (合計32件) - ActiveCampaign - AdRoll - Agile CRM - Autotask PSA - Brevo - Bullhorn ATS & CRM - Capsule - Drip - EngageBay CRM - Freshsales - Gong.io - Google Ads - Google Contacts - Google Sheets - HubSpot CRM ... さらに17件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [テレフォニーソリューション](https://www.capterra.jp/directory/30084/telephony/software) ## 関連カテゴリー - [テレフォニーソリューション](https://www.capterra.jp/directory/30084/telephony/software) - [IP電話アプリ](https://www.capterra.jp/directory/30940/voip/software) - [ビジネス電話システム](https://www.capterra.jp/directory/31101/business-phone-systems/software) - [クラウドPBXシステム](https://www.capterra.jp/directory/31102/cloud-pbx/software) - [コールセンターシステム](https://www.capterra.jp/directory/30007/call-center/software) ## 代替製品 1. [CloudTalk](https://www.capterra.jp/software/182004/cloudtalk) — 4.4/5 (268 reviews) 2. [3CX](https://www.capterra.jp/software/158704/3cx) — 4.4/5 (465 reviews) 3. [JustCall](https://www.capterra.jp/software/157853/justcall) — 4.1/5 (224 reviews) 4. [Squaretalk](https://www.capterra.jp/software/219046/squaretalk-matrix) — 4.9/5 (102 reviews) 5. [Bitrix24](https://www.capterra.jp/software/113540/bitrix24) — 4.2/5 (989 reviews) ## レビュー ### "Great software that I've added to my tech stack to implement in every client I work with" — 5.0/5 > **Carla** | *2019年12月4日* | マーケティング、広告 | おすすめ評価：10.0/10 > > **良いポイント**: I am a business consultant and have implemented NUACOM system with one of my clients. Our main goal was to improve our sales process, which was strongly related to how we connected to our prospects. Although my background is Marketing, who works in sales knows well that a phone call converts more than emails. So we needed a proper phone system. We chose NUACOM because we could connect it to our Hubspot CRM and track calls and emails in one place. I would also add the call recording feature to the list of reasons we decided to go with them. In terms of pricing, they were very competitive, especially because they offer unlimited calls to mobiles. So for us, it helped a lot to put the sales team to ring every single lead. As the business is in B2C, mobile calls included was a must-have in our purchase process. The setup was very practical and their support team was very helpful. We set everything up in less than an hour. Every time we needed assistance to reconfigure our call flow, their customer service team was available for us. > > **改善点**: It's hard to tell. I'm really pleased with the software. We had a situation that it is actually outside NUACOM's responsibility. As any cloud system, it runs over the broadband and once we had an issue with our internet provider. So we ended up with no internet connection until they restored it 2 days later. After some emails and calls exchanged with the internet provided at that time, we tried to run the business as we could and thanks God our sales team could continue prospecting over the mobile app for inbound and outbound. There was some times the reps were on 3G connection on the mobile so the app were not receiving calls, but actually the GSM of the sales manager (we had set up his number as a backup). But it depends on the mobile coverage, not actually the NUACOM app. We reported this internet issue to NUACOM and Igor recommended using temporarily a 4G modem to at least handle incoming calls in the reception, which we had had an IP phone. But the mobile app was working fine for the sales team, so why not using it for the customer service team as well. After our internet connection was restore again, we contacted them and asked to assist us to bring back the call flow we had before (which was something we could have done by ourselves on the portal). So apart from the internet dependancy, I think the system is great. Also, they often release new features. So if there is a lack of feature at that time we implemented the system, months ago, they may have released them now. > > Great experience. It's not every time we come across a tech company that wants to help us to take the most of the tool, following up with us every single day during the first 7 days we decided to go ahead with them. The first day was the initial setup. The second day was just a call to let us know about an automated way to switch closing hours message (as we needed to customize a different message for the Bank Holiday we had in the following week). Everything worked well. We had one situation during the switch that we forgot to set up the call divert from the old system and they noticed we were using their system only with the sales team (outbound). Then, they suggested the call divert so we didn't need to wait the number porting. But in general, the process of switching was fine. Once you find out about a cloud phone system, you do not want to switch back to those old landline and pbx. Everything nowadays is connected, whether you use a CRM for sales or a helpdesk for support and having this type of system is crucial for automating tasks and improve performance. I will continue recommend NUACOM to all my clients. ----- ### "Simple, straightforward, just brilliant\!" — 5.0/5 > **Steven** | *2019年12月20日* | 情報技術、情報サービス | おすすめ評価：10.0/10 > > **良いポイント**: The interactive voice features and call playback are really very useful for any small business. > > **改善点**: I don't have any complaints so far, i've had little reason to call tech support\! ----- ### "PIssed Off Cancelling Service Due To Too Many Technical Issues & Lack Of Support To Make It Work" — 2.0/5 > **Dario** | *2019年10月21日* | プロフェッショナル・トレーニング、コーチング | おすすめ評価：1.0/10 > > **良いポイント**: I spoken last week again with the Consultant and how unhappy I am about the lack of responsiveness to resolve technical issues, some of the issues have been now going on for 3 weeks, and we been going forward and back via email. We came to the agreement, that on Monday, so today, the Tech Support will be in touch and solve the issues the staff members of mine still have with using nuacom and that I will hear from him again. I called in, no answer, tonight when I checked with another Sales Team Member, I got the text that he still could not yet make calls using nuacom, which is frustrating him. Not only did I lose out on sales during the 3 weeks because of technical issues that didn't get fixed in time, but I also have now Sales Team Members that can't make productive calls to sell tickets to my event and that are frustrated. Very unhappy about all of this, and to be honest I really feel that I shouldn't have to pay for a voip service that my team could not use productively for 3 weeks, due to technical issues that needed to be fixed and prevented from occurring, from the nuacom side, which hasn't been done. I told the Consultant from the very beginning my situation, and also told the tech team that my Sales Team is in different locations, so since I got the highest package for each user, they should of made sure that all of it, is functioning with every Sales Person using nuacom with hubspot crm, which has not been done. I would not recommend this voip service to anyo > > **改善点**: That at first it seemed easy to make use of it and the consultant was very much accommodating with the initial training. > > Frustrating to say the least, I have Sales People that are not located in one office, but all over the world. Almost everyday I had another Sales Person mention a technical issue they had with the software to make calls, this compromised us making productive phone calls. The installation of the extensions and software are confusing. The Tech Support is helpful but at times takes way to long to solve a simple issue. The Tech Support should of prevented the issues from happening, by helping us setup each sales team member, from the beginning which they didn't. Even after 3 weeks of using it, we had still issues with making calls, calls dialing out but then just dropping out, or smart call function even after installing the extension and software, it would just not dial at all, the quality of the sound at times was very bad and those ore just some of the issues we had. My experience, I got 1 word for it "Nightmare". ----- ### "Excellence Business Level Service Provider" — 5.0/5 > **Nick** | *2020年8月24日* | 情報技術、情報サービス | おすすめ評価：10.0/10 > > **良いポイント**: Everything, it is a far superior product and service to competitors on the market. > > **改善点**: None this service and product is excellent. > > Excellent team of professionals. Sales was excellent in getting me setup, I spoke with \[SENSITIVE CONTENT HIDDEN\] at 5pm and the following morning before 10am I was active and up and running, Support was excellent with a complimentary onboarding call to talk me through the phone system and help me configure my IVR, the porting team was excellent with zero issues they brought my numbers over from 3 systems. They answer phones very quickly and you are always dealing with people who know what they are doing (tech staff). Nuacom is possibly my favourite thing of the year 2020, thanks guys for making an otherwise difficult year in business much better :D Nick, Owner Ireland Website Design \[SENSITIVE CONTENT HIDDEN\] ----- ### "The most flexible system I've ever used" — 5.0/5 > **David** | *2019年12月5日* | 情報技術、情報サービス | おすすめ評価：10.0/10 > > **良いポイント**: It can literally do everything I've ever needed it to do. It works flawlessly. The call quality is excellent. The team at Nuacom are superb to work with. > > **改善点**: I really don't have any cons to list, everything has been really good. > > We use Nuacom ourselves and have done for more than 2 years, but we've also recommended and installed this system for many of our customers. One of them has the most complicated menus and queue system I've ever come across, but all the same with a good design it works exactly as they expect and it's very easy to change whenever needed. I work closely with the team at Nuacom and find them to be almost an extension of our own business. They respond when we need them and go out of their way to ensure that our customers get the experience they deserve. ----- ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/161267/nuacom?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/161267/nuacom) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ