キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年
Solutionreachとは？
患者を最優先する究極のエンゲージメントソリューション。20年の間、SRは他社の基準となるベンチマーク的な役割を果たしてきました。SRは今も業界をリードしています。患者獲得とエンゲージメントのための統合ソリューションから何を得られるか確かめてください。サービスを開始した個々の診療所の成長に伴い、複数ユニットでの運営のために特化された機能も追加されました。現在、米国最大規模の医療システムおよび小売りベースのネットワークを多数サポートしています。
Solutionreachの対象ユーザー
Solutionreachは、よりシンプルなスケジュール設定、リマインダー、受け入れ、アンケートなどを使用して患者とつながりたいと考える医療施設とヘルスケア企業のために構築されています。
Solutionreachをご存知でしょうか？
別の人気製品との比較
Solutionreach
Solutionreachの他のおすすめ代替製品
Solutionreachの評判・レビュー
Useful and time saving
良いポイント:
helps with appointment reminders AND review management for a reasonable price; customer service is amazing
改善してほしい点:
I truly have no complaints. It provided everything I was looking for (review management, managing appointments (reminders for upcoming apts, reminders to book an apt, newsletters and drip campaigns).
Used by us since 2014
製品を使ってみた感想：
We have grown with SR in so many ways. The pros are high (quality product, low maintenance, easy to utilize), the cons are expected (longer times to reach support, things falling through cracks) and we know what to expect from them.
At one point, we left SR for DemandForce and quickly returned since we were unable to customize the communication received from patients on our behalf in a way that reflected our brand. We haven't left since!
良いポイント:
SR is a great platform for reminders, group messaging, and newsletters. It may be great in other aspects, but I don't utilize those features. In the 7 years we have used SR, they have made many changes and added many products. It is one of the softwares we utilize, but it is the most low maintenance and I love that. I only log on when I need to and that's an awesome benefit.
改善してほしい点:
I wish the SR Intake form would write into more software. We have Eaglesoft and Eyefinity, but SR Intake only writes into Eaglesoft. Super helpful. Would be much more helpful if it would do the same with our vision PMS.
More for slowly patient flow
良いポイント:
Ease of communication and digital forms.
改善してほしい点:
The system seemed always to have issues and wasn't very user-friendly.
Solutionreach elevates our customer service
製品を使ってみた感想： Solutionreach has allowed our team to improve the efficiency of daily operations by automating some of the tasks that are essential to maintaining a well scheduled day of patient care.
良いポイント:
The messaging ability of the platform was easy to incorporate and is utilized by all team members from any computer in the office. This increases our ability to work as a team and not rely solely on just a couple of team members sitting in the business area.
改善してほしい点:
Sometimes we experience “glitches” where the communication software lags causing us to not receive messages from our patients.
Solutionreachからの返信
3 年前
Deb, Wow, we were blown away by your positive words. Thank you for taking the time to write such a detailed review! I am glad that not only do your team members find Solutionreach easy to use but that our customer service also meets your high standards. Thank you again for taking time out of your busy day to share your experience with us.
Take the hassle out of appointment setting
製品を使ってみた感想： Solution reach has allowed my clinic to maintain recalls in a timely manner and fill our appointment book faster than ever with our new online scheduling.
良いポイント:
I love that not only does this software text my patients to remind them of their appointments it also tells them they are overdue for an exam. This takes the hassle out of managing recalls and allows my staff to focus on tasks at hand in the clinic. We can text patients if we need more insurance information when they schedule online which sets the insurance verification position up for success and allows patients to easily and conveniently schedule online.
改善してほしい点:
If you do not set the amount of reminders you want sent to your patient for appointments some patients may be annoyed they received multiple reminders.
