キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年
InMomentとは?
InMoment™は、エクスペリエンス向上 (XI) のための優れた製品です。指標を意味に変換し、価値の高いビジネス上の意思決定や、顧客や従業員との関係を推進します。クラウドネイティブなXIプラットフォームは、データサイエンスを中核とした設計で、明確なビジネス価値を提供するために、エクスペリエンスのエコシステム全体からインテリジェンスを活用できるように構築されています。
InMomentの対象ユーザー
顧客ロイヤルティ、テキスト分析、ビジネスインテリジェンス、調査を支援する、あらゆるビジネスのためのWebベースの顧客体験管理ソリューション。
InMomentをご存知でしょうか?
別の人気製品との比較

InMoment
InMomentの評判・レビュー

MaritzCX is a great CFM/EFM/CX partner!
製品を使ってみた感想: TELUS' overall experience with MaritzCX's offerings has been a success-to-date...we have been able to achieve best-in-class response rates (upwards to 45% for SMS), get better value for our money and centralize the majority of our trackers resulting in resource efficiencies. Their client success team has become an extension of our team and we wouldn't have it any other way - they take care of the hard stuff so we can focus on our customers.
良いポイント:
MaritzCX's all-in-one reporting platform - it is extremely easy to use and best of all, it is self-serve! Not only are you able to build customized reporting views in minutes, you can also layer on both Text and Sentiment Analytics to help guide your users and/or insights.
改善してほしい点:
There are a few reporting enhancements we are working with MaritzCX on that we would like to see added. More Response Rate reporting – particularly on multi-model studies. Also, the addition of Coaching notes/confirmation in record level views that would help further our reporting capabilities and user experience.
One of the best around and employees who care
製品を使ってみた感想: There are amazin people that work at this company and I would argue that their CX knowledge is above market average. If you are looking for someone to help launch your Customer Experience program, I highly recommend working with InMoment and having CSM support hours.
良いポイント:
The tool is very user friendly and you can create a survey without any training. They also have a great knowledge base and their customer support & training team are amazing.
改善してほしい点:
The lack of innovation. Their core products are awesome and work flawlessly but what comes next?
Not worth the price
製品を使ってみた感想: Difficult and slow to accomplish anything, lack of flexibility to make any changes in the email and the survey. Poorly designed surveys reported to have used up more than the contracted number of hours to deploy. I have not received 8h of management support services a month since I joined the company almost a year ago.
良いポイント:
Even though my last account representative was extremely nice, it is difficult and extremely slow to get anything done.
改善してほしい点:
How difficult and slow it was to accomplish anything.
Great for what it is.
良いポイント:
Really like the specific throttling and the UI of the survey, we don't bother our customers with the survey and when they are prompted, the survey is visually appealing.
改善してほしい点:
Nothing really, product is great and fits our needs.
InMomentからの返信
昨年
Hi Andrew! Thank you for taking the time to leave us a review on Capterra! We are thrilled to hear you are loving our platform.
WaterOne - Data Analyst review
製品を使ってみた感想: Customer Support is outstanding. I do know the Customer Service managers really use the alerts to resolve issues with dissatisfied customers.
良いポイント:
Alerts for both managers and reps. Ease of adding/removing staff. The ability to automate a batch process our end to extract the data and have it smoothly FTP over to InMoment.
改善してほしい点:
Would be nice to be able to automate reports to be run on specific dates and emailed to the requestor.
InMomentからの返信
昨年
Hi Jay! Thank you for taking the time to leave us a review on Capterra. We are thrilled you enjoy our platform. Customer satisfaction is our number one priority! Thank you for leaving us feedback, we will pass along to our team.
In Moment- 3 yr customer
良いポイント:
I like getting recent feedback from the guests and being able to identify trends or confirm hunches around issues that could be affecting our service levels. I also like the instant notifications when guests leave feedback so we're able to acknowledge and address in real time. Lastly, I have a phenominal account rep (Karl T) and honestly, he has made a world of difference with my engagement with the platform.
改善してほしい点:
Cannot build my own reports without having to request it thru them. My account rep is highly responsive so I do get what I need, I would just like to be able to build my own. Also, lack of search feature makes it very cumbersome to find info on the Resolve dashboard and within reports that are displayed on the dashboard.
InMomentからの返信
2 年前
Hi Sherri! Thank you so much for taking the time to leave us a review! We appreciate your feedback and will pass along to the team.
The most reliable customer survey and customer experience partner out there.
良いポイント:
- Intuitive dashboards.- Reliable platform system, nearly no glitches ever.- Consistent support from our account manager- Resourceful fielding team with quality feedback
改善してほしい点:
We still need to explore data integration with Sharepoint/Microsoft.
InMomentからの返信
2 年前
Hi Ilham! Thank you so much for taking the time to leave us a review on Capterra! We appreciate your feedback and will pass along to the team.

Good place to start
製品を使ってみた感想: InMoment, previously Wootric, was a good place to start our customer experience program. When we reached certain level of maturity, more advanced features were missing.
良いポイント:
The product was easy to use and the company offered good support in order to implement it across our different touchpoints.
改善してほしい点:
Although the core functionality was there, features on top of those core features is limited. Also, I believe there is a lack of flexibility and ease of integration to other tools.
InMomentからの返信
昨年
Hi Jorge! Thank you for taking the time to leave us a review. We appreciate your feedback and will pass along to our team. Thanks again!
Sending Data for Reporting
良いポイント:
I led the gathering and publishing data from my company to InMoment. They set up the necessary data structures and gave my company flexibility to slice and dice the data how we wanted to view the results.
改善してほしい点:
I have not seen the outcomes of the data yet. I am not sure if this is on InMoment or more on the internal team I have and am working with.

Good if it is all you have
良いポイント:
This is somewhat of a good backup if your main source is down. Although this would not be my first choice, I have used it for over two years and believe if they could update this would be a pretty good resource.
改善してほしい点:
There are way too many crashes. Updates are extremely slow and it is somewhat antiquated. Improvements are definitely needed. Does not integrate well with other products.
InMoment - over 8 years and going strong
良いポイント:
The mobile teams continual high level of engagement
改善してほしい点:
Current platform dashboard could use a few more filters to allow faster analysis- rather than run a report
InMomentからの返信
昨年
Hey Chuck! First and foremost, thank you for being a long time customer. We appreciate your business. Thank you for taking the time to leave us a review! We will pass your feedback along to the team!
InMoment Experience
製品を使ってみた感想: Fantastic and promising.
良いポイント:
Great staff and superb service from Christine's team. Always there to help and guide with the products offered. Very knowledgeable, courteous, and polite.
改善してほしい点:
Test analytics is a great product and I would suggest making it easier to understand at the dealerships' level.
InMomentからの返信
2 年前
Hi Logee! Thank you for taking the time to leave us a review. Customer satisfaction is our number one priority. Thanks again!
InMoment Feedback Collection
製品を使ってみた感想: Love InMoment!
良いポイント:
InMoment allows us to collect valuable NPS feedback from our customers. We use this information to also identify potential attrition risk.
改善してほしい点:
No complaints on InMoment! Their team is always there to answer questions, the product is easy to use, and we wouldn't request any additional features at this time.
InMomentからの返信
2 年前
Hi Katie! Thank you so much for taking the time to leave us a review on Capterra! We are glad you are enjoying our platform. Again, thank you for being a loyal InMoment customer.
Inmoment Review
良いポイント:
Getting feedback from multiple sources on one platform
改善してほしい点:
Dashboard has too much and sentiment is too complex to explain to owners
InMomentからの返信
昨年
Hello Ashley, Thank you for taking the time to leave us a review on Capterra! Thank you for leaving us feedback and we will pass along to our team.
Good experience
良いポイント:
Easy to use. User friendly. Effective in our needs
改善してほしい点:
I don’t use this other than uploading a file and choosing fields so very little criticism
InMomentからの返信
昨年
Hello Jordana, Thank you for taking the time to leave us a review. We are glad to hear our platform is meeting your needs and easy to use!
CHX Experience
良いポイント:
Team expertise and support is key in the success of the program
改善してほしい点:
Platform is not user friendly. Development of standard training for basic usage is recommended.
InMomentからの返信
2 年前
Hi Cesar! Thank you so much for taking the time to leave us a review! We appreciate your feedback about our platform and will pass along to the team.
InMoment - Good Product, small enhancements possible
製品を使ってみた感想: Overall this is a great program! I would recommend it to any provider/company that needs to track scoring on surveys! This is a great tool and easy to use for newbies needing to track, but trying to change results is a bit harder if needed.
良いポイント:
I love the simplicity of the software. Pulling a report of the surveys is very easy and pretty quick. I do like that it allows some customization to the reporting as well.
改善してほしい点:
I am a little disappointed in not being able to make amends/adjustments to the surveys without going through several doors first. Recently changing survey systems and scoring methods is causing a few problems with scores but to correct them even with customer supplied confirmation that their score was an error is a few hoops to jump through.
Thinking out side the box and give you more than just a survey
製品を使ってみた感想: When use correctly I know what my client like and what they do not like.
良いポイント:
The system allow you to go through call your comments and figure out what is working for your company and what is hurting it. The antithetical part is fan tactic. The customer support is second to non.
改善してほしい点:
I cannot think of alot of cons with inmoment. They have live support 24 X 7. Some time the right hand does not know what the left had is doing but this seem to be getting better over the past year.

Rate Your service
良いポイント:
We have been implementing consumer surveys to better experiences at work. The software is simple, the metrics are constructive, and you’ll know exactly how these surveys relate. Great software for employee and customer management .
改善してほしい点:
I wish there was some way to change 9’s to 10’s or require a comment, and maybe there is, but I don’t love how surveys can have a number with no notes.
Needed a new survey tool for projects
良いポイント:
At my organization we needed a tool that allowed us to create multiple surveys with little to no limitations. The previous system we used had too many limitations thereby making it hard for some questions. Going to InMoment solved that issue.
改善してほしい点:
No complaints so far. Haven’t used it much but am pleased with its functionality.
Excellent to see the "guest view" of our operations.
製品を使ってみた感想: Being up to date on guest relations in store.
良いポイント:
Gives real time concerns and areas to address in overall operations. Great way to keep in touch and improve on guest relatio ns.
改善してほしい点:
Honestly I do not have cons. This software puts all areas in a few different ways to accommodate to what works best for you. Exp. Charts, percentages, graphs.
InMoment Review
良いポイント:
Visually appealing and great range of options and filters.
改善してほしい点:
Learning curve may be steep for beginners
InMoment Review
製品を使ってみた感想: InMoment is a great tool for capturing customer data and setting up different types of customers. Reporting inside moment is very hard to use, especially when setting up parameters and custom reports for different parts of your organization. InMoment does have excellent customer service and is quick to answer questions.