--- description: Thematicを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Thematicとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [カスタマーエクスペリエンス ソフト](/directory/30671/customer-experience/software) > [Thematic](/software/159338/thematic) # Thematic Canonical: https://www.capterra.jp/software/159338/thematic ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/159338/thematic?page=2) > 強力なフィードバック分析能力を提供します。顧客のフィードバック全体からインサイトを引き出すために必要なあらゆるツールを備えた統合プラットフォームです。 > > 評価：15人のユーザーによる評価は**4.9/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Thematicの対象ユーザー Thematicは、企業が顧客のフィードバック全体からインサイトを引き出す支援をします。顧客フィードバック分析に必要なあらゆるツールを備えた統合プラットフォームです。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.9/5** | 15 レビュー | | 使いやすさ | 4.7/5 | レビュー全体に基づく | | カスタマー・サポート | 5.0/5 | レビュー全体に基づく | | 価格の妥当性 | 4.9/5 | レビュー全体に基づく | | 機能 | 4.7/5 | レビュー全体に基づく | | おすすめ率 | 100% | (10/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Thematic - **ロケーション**: San fransisco, アメリカ - **設立**: 2015 ## ビジネスコンテキスト - **価格プラン**: $2,000.00 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ） - **サポートされる言語**: イタリア語, オランダ語, スウェーデン語, スペイン語, デンマーク語, ドイツ語, ノルウェー語, フランス語, ロシア語, 中国語, 日本語, 英語 - **利用可能な国**: アメリカ合衆国, イギリス, オーストラリア, カナダ, ニュージーランド ## 機能 - アンケートおよびフィードバック - エンゲージメント追跡 - クレームのモニタリング - コラボレーションツール - タグ付け - ダッシュボード - テキスト分析 - テンプレートのカスタマイズ - データのインポート／エクスポート - データの可視化 - データ抽出 - トレンド分析 - ビジュアル分析 - フィードバック管理 - プロセス／ワークフロー自動化 - マルチチャネル・コミュニケーション - マルチチャネル・データ収集 - レポートと統計 - レポート／分析 - 感情分析 - 言語検出 - 顧客セグメンテーション ## 統合 (合計24件) - Alchemer - AskNicely - Confirmit - Delighted - Discord - Google Sheets - InMoment - Intercom - Jotform - Medallia Experience Cloud - Pendo - QuestionPro - Slack - Snowflake - SurveyMonkey ... さらに9件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - チャット対応有 ## Category - [カスタマーエクスペリエンス ソフト](https://www.capterra.jp/directory/30671/customer-experience/software) ## 関連カテゴリー - [カスタマーエクスペリエンス ソフト](https://www.capterra.jp/directory/30671/customer-experience/software) - [テキストマイニングツール](https://www.capterra.jp/directory/30933/text-mining/software) - [定性的データ分析ソフト](https://www.capterra.jp/directory/31297/qualitative-data-analysis/software) - [顧客満足度ツール](https://www.capterra.jp/directory/30541/customer-satisfaction/software) ## 代替製品 1. [Zonka Feedback](https://www.capterra.jp/software/137773/zonka-feedback) — 4.8/5 (68 reviews) 2. [Lucky Orange](https://www.capterra.jp/software/150695/lucky-orange) — 4.7/5 (260 reviews) 3. [Hotjar](https://www.capterra.jp/software/163516/hotjar) — 4.6/5 (541 reviews) 4. [SurveyLab](https://www.capterra.jp/software/80891/mysurveylab-com) — 4.9/5 (62 reviews) ## レビュー ### "Very user friendly product that gives results\!" — 5.0/5 > **Stephanie** | *2020年7月1日* | マーケティング、広告 | おすすめ評価：8.0/10 > > **良いポイント**: Thematic is extremely user friendly, which is why my company, MMGY Global, decided to parter with their team when we were selecting a software to help our client easily review consumer product data. Having very little experience reviewing large amounts of data, such as open ended user comments, Thematic and the team were able to help us easily digest product information in order to identify product issues and easily resolve them. The software also helped my company and client when it came to deciding what marketing messaging would most resonate with our clientele by pulling out key words from the reviews our customers were actually saying about our product. I would absolutely recommend Thematic and the team to anyone looking for a software that can quickly analyze large amounts of consumer data. > > **改善点**: Though the Thematic team did do a lot of heavy lifting getting the software setup, there is a fair amount of work the client needs to do in the beginning in order to make sure the software picks-up on certain factors that you may want to measure, such as 'branded terms.' You'll likely be making updates for a while to get the software to recognize key words you need it to pick-up on/how the software pools data into different sections, but lucky the UI is extremely easy to navigate and the Thematic team is super helpful when it comes to this\! ----- ### "Thematic has opened our eyes to a whole new world" — 5.0/5 > **Desmond** | *2021年3月25日* | 情報技術、情報サービス | おすすめ評価：9.0/10 > > **良いポイント**: We selected Thematic to be our partner after reviewing and assessing multiple vendors and options over a 3 year period. Cost, value for money, accuracy, reliability, service and support were critical and on those points, Thematic delivers. We especially like how transparent the solution is. Our clients shy away from "black boxes" and need to understand (and trust) the science behind the art. With Thematic, we've been able to add significant value to our existing client relationships. We've found new (and often surprising) insights. And most importantly, we've been able to demonstrate, with real evidence, exactly how much of an impact specific issues customers mention have on their experiences and care. Thematic has enabled us to turn questions into answers within seconds. We've been able to tell our clients EXACTLY what they need to focus on and they've been able to measure EXACTLY what the impact of their work / initiatives has been. Understanding / analysing comments "at scale" has been a perennial challenge and the focus (pre Thematic) was on the squeaky wheel (i.e. whichever manager / client moaned the most / loudest). With Thematic, we have an evidence-based framework so the right things get done at the right time for the right reasons. That's been huge. > > **改善点**: It took us longer than we would have liked to "train" the software in the initial setup phase. It also took a lot of "hands on" time for us to fully appreciate the value the solution has and being able to share this knowledge with time poor customers so they can use the platform independently has been challenging at times. Thematic have improved the interface and knowledge base significantly since we started and are always on hand to help so even though we had these challenges, they've been manageable and worth the "pain" to get where we are at today. > > The team at Thematic have been a pleasure to deal with, start to finish. They are passionate about their product (most are former clients / users). They believe in what they are doing. And they are always on the lookout for new areas to improve. Being part of the Thematic "ecosystem" has been a great help for me personally. I've tapped into new networks and learned about things I never would have before. The software makes sense. It is easy to use (after you spend time learning it properly\!). It can be deployed stand alone or it can be integrated with other solutions (V important for us). Overall, a great solution backed by an amazing team. Very happy we found it\! ----- ### "Thematic makes scattered verbatim data meaningful and visual for decision makers." — 5.0/5 > **William** | *2020年11月20日* | 金融サービス | おすすめ評価：10.0/10 > > **良いポイント**: It automates and repeats the already good work by a UX researcher the first time around. Plus puts the results in the face of the decision-makers (PMs \& DMs) asap and monitor those insights over time. I loved the out of the box nature to visualise data in a way that enables meaning and insights immediately. The ability to drill down into themes for further analysis enables almost live decision making with product and development managers on the areas that most matter to customers. > > **改善点**: There isn't much to not like here. Additional would be to include Google or other Analytics data integration to provide confidence to marketers and executives in the organisation. I believe there is a way to do this and look forward to testing this approach more in the future. > > the team are awesome and the \[SENSITIVE CONTENT HIDDEN\] actively joins and follows up on calls and equally passionate about organisations making better use of data (Quant and Qual) and in turn make better decisions. For a product development context, Thematic does more than just assist with prioritisation. It helps inspire people to take things into the development pipeline with the data and justification of the prioritisation. ----- ### "Fantastic platform - highly recommend\!" — 5.0/5 > **認証済みレビュアー** | *2019年1月26日* | 石油、エネルギー | おすすめ評価：10.0/10 > > **良いポイント**: Thematic is the first verbatim analysis platform I've used that has been able to quantify the impact of addressing a customer verbatim theme on the overall metric score. This means we are able to easily differentiate between verbatim themes that are noise (no impact to an overall metric) and those which are seriously impacting our CX metrics. Also, the filter functionality allows us to drill down to a depth that gives us confidence that we are shifting the score for right customer segments or other moments that matter to the business. The team at Thematic are also really open to customer feedback on their platform - and are continually improving the functionality to meet the needs of their users. > > **改善点**: Not a lot to dislike. The team at Thematic are really open about their product roadmap, and using customer feedback to inform their priorities. This has meant that any painpoints we had were usually resolved in their next release. > > Thematic enabled me to quantify the impact of our verbatim themes on our overall CX Metrics - and separate the "noise" from those verbatim themes that the business needed to take action on. It made it easy to justify recommendations, and measureably track the impact over time. ----- ### "AI + Human Touch to Improve Efficiency & Generate Deeper Insights" — 5.0/5 > **認証済みレビュアー** | *2020年6月7日* | インターネット | おすすめ評価：9.0/10 > > **良いポイント**: Team is easy to work with - very responsive and open to feedback to customize the tool to our needs. Appreciate their willingness to partner on adjustments to their roadmap and to work through ways that our team can get even more out of our use of Thematic. Quick and seamless upload process from taking our raw data and getting it into the portal in a digestible fashion so that teams can begin analysis. > > **改善点**: Initial codeframe set-up required a bit more time and input from my end than expected, but they have since streamlined the process and the time spent was a worthwhile investment in the long-term. > > Making sense of thousands of open-end comments to understand what is driving NPS - helps tell a cohesive narrative between quantitative + qualitative data. ----- ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/159338/thematic?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/159338/thematic) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ