--- description: Inbentaを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Inbentaとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [ライブチャットツール](/directory/30797/live-chat/software) > [Inbenta](/software/158902/inbenta) # Inbenta Canonical: https://www.capterra.jp/software/158902/inbenta ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/158902/inbenta?page=2) > ノーコードのインテリジェントな自動化と会話型AIを使用して、顧客と従業員に必要な回答をより迅速に提供することができます。 > > 評価：13人のユーザーによる評価は**4.7/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Inbentaの対象ユーザー 銀行、金融サービス、eコマース、小売、テクノロジー、通信、旅行、ホスピタリティ向けのカスタマー・サービス、eコマース検索、および人事サービスの自動化ソリューション。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.7/5** | 13 レビュー | | 使いやすさ | 4.5/5 | レビュー全体に基づく | | カスタマー・サポート | 4.8/5 | レビュー全体に基づく | | 価格の妥当性 | 4.9/5 | レビュー全体に基づく | | 機能 | 4.6/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Inbenta - **ロケーション**: Foster City, アメリカ - **設立**: 2005 ## ビジネスコンテキスト - **価格プラン**: $4,000.00 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース - **サポートされる言語**: イタリア語, オランダ語, スウェーデン語, スペイン語, デンマーク語, トルコ語, ドイツ語, ノルウェー語, フィンランド語, フランス語, ポルトガル語, ロシア語, 日本語, 繁体中国語, 英語, 韓国語 - **利用可能な国**: アメリカ合衆国, イギリス, オーストラリア, カナダ, ドイツ, フランス, ブラジル, メキシコ, 中国, 日本 ## 機能 - Alerts/Escalation - CRM - Catalog Management - Discussions/Forums - SEO管理 - Third-Party Integrations - アクセス制御・許可 - アクティビティ・ダッシュボード - アンケートおよびフィードバック - キュー管理 - コラボレーションツール - コンテンツ管理 - セルフサービスポータル - チャット、メッセージング - チャットボット - テキスト編集 - ナレッジベース管理 - ナレッジ管理 - バーチャル・パーソナル・アシスタント (VPA) - フルテキスト検索 - ブランディングのカスタマイズ - プロアクティブ・チャット - プロセス／ワークフロー自動化 - マルチチャネル・コミュニケーション - マルチチャネル・マーケティング - ライブチャット - リアルタイム顧客対応チャット - レポートと統計 - レポート／分析 - 優先順位付け - 多言語 - 転送／ルーティング - 音声認識 ## 統合 (合計5件) - Meta for Business - NiCE CXone - Salesforce Service Cloud - WhatsApp - Zendesk Suite ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - チャット対応有 ## Category - [ライブチャットツール](https://www.capterra.jp/directory/30797/live-chat/software) ## 関連カテゴリー - [ライブチャットツール](https://www.capterra.jp/directory/30797/live-chat/software) - [ナレッジマネジメントツール](https://www.capterra.jp/directory/30094/knowledge-management/software) - [AIシステム](https://www.capterra.jp/directory/30938/artificial-intelligence/software) - [AIチャット](https://www.capterra.jp/directory/31596/conversational-ai-platform/software) - [ECシステム](https://www.capterra.jp/directory/3/ecommerce/software) ## 代替製品 1. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1783 reviews) 2. [Tidio](https://www.capterra.jp/software/144040/tidio-chat) — 4.7/5 (590 reviews) 3. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [Bitrix24](https://www.capterra.jp/software/113540/bitrix24) — 4.2/5 (991 reviews) 5. [LiveChat](https://www.capterra.jp/software/62194/livechat) — 4.6/5 (1723 reviews) ## レビュー ### "I like it because it's very easy to use" — 5.0/5 > **認証済みレビュアー** | *2023年1月11日* | 公共施設 | おすすめ評価：10.0/10 > > **良いポイント**: I like the ease of use and without many difficulties > > **改善点**: the ibenta app should have more functions and be free to reach more users > > I describe my experience with ibenta being a very easy to use application and I use it daily and recommend it to many ----- ### "I highly recommend Inbenta to improve your customer experience" — 5.0/5 > **Tina** | *2021年12月9日* | 非営利団体運営 | おすすめ評価：10.0/10 > > **良いポイント**: The Inbenta software platform has everything you need to improve your customer experience. We were looking for a software company that provided a chatbot to answer the most common questions asked by our customers. We wanted to lighten the load of our customer service staff who spent a lot of time answering the same routine questions multiple times a day. Inbenta provided a solution to that problem with an AI chatbot and messenger that gave us that and more. The chatbot handles the common questions in a Q \& A prompt based system according to customer input and also provide a more "human like" dialogue response system. What's extremely useful is that the customer doesn't get "stuck" with just interacting with the bot. Due to different ways a person may ask a question, their specific needs or language barriers, the bot can also escalate to a human representative, which allows our customer service staff to take over whenever needed. This is definitely a win-win. Our staff handles the more non-routine questions and our customers get responses to their more general questions quickly and efficiently. > > **改善点**: The software definitely has a learning curve, but it has so many well built features it is completely understandible. > > The Inbenta team is wonderful to work with. They do a lot of hand holding when needed while also providing the tools to get the system up an running on your own. I especially appreciated their working directly with our integration team. They have a great training program that is included with the platform purchase and their response to questions, tickets and requests for assistance are excellent. ----- ### "Useful AI Chatbot and Live Chat Integration" — 4.0/5 > **Vanessa** | *2021年12月2日* | レジャー、旅行、観光 | おすすめ評価：7.0/10 > > **良いポイント**: The Inbenta chatbot has been an incredibly helpful tool for our platform. It's allowed us to communicate easily with our customers, providing fast responses to common questions that may have otherwise been calls made to our contact center. The natural language capabilities made it easy to set up, and the linguistic tuning allows us to optimize as much or as little as we need. The lexicon is also very helpful, because there's less work for our team when adding modals and we can pull from that extensive library of terms. We also integrated the automated chatbot with our live chat software, and that has worked pretty well for our team, and the agents have found it easy to use. > > **改善点**: For the most part, Inbenta is easy to implement and use. There could be some backend enhancements to make features more convenient. For example, we would love the ability to publish one or two pieces of content, rather than publishing the entire knowledge base. This would allow for updates to be made more quickly in real time, but also let us continue editing other intents without the fear that they'll be published live before they're ready. > > Overall, we've had great success with the Inbenta chatbot. By providing basic answers to common user questions, it has freed up our call center agents to handle more complex inquiries and transactions. ----- ### "Excellent Chatbot and AI Solution" — 5.0/5 > **David** | *2021年12月3日* | コンピュータ・ソフトウェア | おすすめ評価：10.0/10 > > **良いポイント**: Implementation was very easy and straight forward and management after implementation has been a breeze. > > **改善点**: The GUI is laid out in a way that makes it difficult to find things on occasion. There are different methods of saving/updating across pages and it can be tough to remember what to click and when. > > Overall I've had an excellent experience with Inbenta and the Customer Service. They're always available and haven't ever left me hanging. ----- ### "Inbenta in the Retail Market" — 5.0/5 > **Johan** | *2020年10月30日* | 食品、飲料 | おすすめ評価：8.0/10 > > **良いポイント**: Integration into our system was seamless, and ease of use - easy to train staff > > **改善点**: We have nothing to report on in this segment - we are truly happy with the product, its business value and the business case was an easy sell. > > AWESOME experience at all times, with new requests, or with support - Inbenta is always a phone call / email away. With Support within our timezone - we can have face to face support contact ----- ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/158902/inbenta?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/158902/inbenta) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ