--- description: UVdeskを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UVdeskとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [ヘルプデスクツール](/directory/30008/help-desk/software) > [UVdesk](/software/158346/uvdesk) # UVdesk Canonical: https://www.capterra.jp/software/158346/uvdesk ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/158346/uvdesk?page=2) > サポート・ソリューションとして、オープンソースとクラウドベースの両方がリリースされているため、あらゆることを完全に管理でき、顧客の問い合わせの管理も容易になります。 > > 評価：24人のユーザーによる評価は**4.4/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### UVdeskの対象ユーザー ヘルプデスク・ソフトウェアは、不動産、ホスピタリティ、Eコマース、保険などのさまざまな業界で大きな価値を見いだしており、ユーザーにサポートを提供するための優れた中小企業向けツールです。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.4/5** | 24 レビュー | | 使いやすさ | 4.5/5 | レビュー全体に基づく | | カスタマー・サポート | 4.5/5 | レビュー全体に基づく | | 価格の妥当性 | 4.5/5 | レビュー全体に基づく | | 機能 | 4.5/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Webkul Software - **設立**: 2010 ## ビジネスコンテキスト - **価格プラン**: $11.00 - **価格モデル**: (無料版が利用可能) (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース - **サポートされる言語**: アラビア語, イタリア語, スペイン語, デンマーク語, トルコ語, ドイツ語, フランス語, 英語 - **利用可能な国**: アメリカ合衆国, イギリス, インド, オーストラリア, カナダ, ドイツ, ブラジル, メキシコ, 中国, 日本 ## 機能 - Alerts/Escalation - Third-Party Integrations - アクティビティ・ダッシュボード - サービス水準合意 (SLA) 管理 - セルフサービスポータル - マクロ／テンプレート応答 - マルチチャネル・コミュニケーション - レポート／分析 - ワークフロー管理 - 自動ルーティング ## 統合 (合計15件) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - CoreCommerce - Ecwid - Joomla - Meta for Business - OpenCart - PrestaShop - Shift4Shop - Shopify - Slack - Twitter/X - WooCommerce - WordPress ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [ヘルプデスクツール](https://www.capterra.jp/directory/30008/help-desk/software) ## 代替製品 1. [Zoho Assist](https://www.capterra.jp/software/181775/zoho-assist) — 4.7/5 (1375 reviews) 2. [LiveChat](https://www.capterra.jp/software/62194/livechat) — 4.6/5 (1715 reviews) 3. [Spiceworks Cloud Help Desk](https://www.capterra.jp/software/102709/spiceworks-it-help-desk) — 4.4/5 (584 reviews) 4. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [TeamSupport](https://www.capterra.jp/software/87908/teamsupport) — 4.5/5 (848 reviews) ## レビュー ### "UVDesk Review" — 3.0/5 > **Alif Satria** | *2023年7月14日* | 自動車 | おすすめ評価：7.0/10 > > **良いポイント**: For basic ticketing system, UVdesk already managed our need and the price for the application is really cheap than others ticketing system > > **改善点**: lack of feature for "Pro" planNo AutomationScenario > > Overall, UVDesk offers a comprehensive ticket management solution that enables businesses to streamline their customer support operations, improve collaboration, and deliver efficient and satisfactory customer experiences. ----- ### "Knowledge tool" — 4.0/5 > **Audrey** | *2022年12月27日* | コンピュータ・ソフトウェア | おすすめ評価：7.0/10 > > **良いポイント**: We decided to choose this tool because it allows us to have a great control over the style of our knowledge base and it allows to make very fast changes in the code. Indeed, the style of the texts and titles is kept in our database and therefore allows in a single change to change everything in all the articles at the same time. It is therefore very practical and that is why we have chosen this tool. > > **改善点**: Articles in the knowledge base are not always easy to work with. It is very difficult to select the display order of categories, folders or even articles. Even if I had selected the order of presentation in the categories, nothing was displayed as I had indicated. So I had to delete everything and then put it back to get it in the right order. Also, it will be relevant to have more display choices. Sometimes I would like it to show me only articles from such categories and I have not found how to do it. > > Overall I find the result to be very satisfying. It allows us to have a knowledge base that better represents the branding of our company, since we work on the style ourselves. There would be some possible improvements for the navigation and the research of the articles which are already created, but in sum the application is used very well. It would also be very relevant to have a warning message when deleting an article or folder. I happened to delete articles by mistake and I did not know how to bring them back. Also, it could be interesting to provide a tool to keep a backup of all the work that has been done so that nothing is lost. ----- ### "Helpdesk - overview" — 5.0/5 > **Martin** | *2023年11月23日* | 輸出入 | おすすめ評価：10.0/10 > > **良いポイント**: Simply to use and set workflows (rules), the support are fast and happy to help. The app is not hard to install > > **改善点**: Nothing to say for now. Every expectation has been done with the app ----- ### "The best free, open-source helpdesk software you can find" — 5.0/5 > **Seth** | *2023年3月31日* | 病院、ヘルスケア | おすすめ評価：10.0/10 > > **良いポイント**: • Web interface/design• Knowledgebase• Email templates• Support > > **改善点**: • Installation (documentation a little lackluster, had to search through forums to get past a few errors initially, but once you're up and running you're good) > > This software is perfect for our needs\! Beautiful interface, good amount of features and customization (especially with email templates). Not to mention, the \*free\* support we got on the forums was just amazing. I can't believe this free, open-source software has dedicated forum members eager to help you out with your issues. After setting everything up, it works perfectly\! ----- ### "\#1 Supplier for my Opencart store" — 5.0/5 > **Jamos** | *2017年2月21日* | 小売 | おすすめ評価：10.0/10 > > **良いポイント**: Most of all the various numbers of functionality that you get for the money. The are very advanced and easy to implement. And, there are not much competitors on the market who can do the same to my opinion. Before searching other suppliers or developers, first take a look on WebKul, there is a great chance that a module is developed by them, and, if you have one supplier your store is way more easy to manage. > > **改善点**: Only con is also positive actualy, but just a matter of how you see it. The modules are so advanced, that you get many functionalities. Alot of options to configure, but for me I experience that as positive. However, it can be complex to choose best practices out of so many options. > > WebKul is and continues to be a great factor in our online marketing experience. Our OpenCart stores run on a number of modules and we have to say there are no regrets at all. The only regret that we have is that we haven't found out about WebKul in an earlier stadium\! That would of saved us alot of time and money. So, dear WebKul, thank you so much for your great development and continuous support. ----- ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/158346/uvdesk?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/158346/uvdesk) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## 構造化データ