キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年
Delightedとは？
Delightedは、Affirm、Peloton、Doordash、Instacart、Allbirdsのような何千ものブランドが、実用的なフィードバックでビジネスの成長を促進できるように支援する、ターンキー型顧客体験プラットフォームです。
ネット・プロモーター・スコア (NPS) や顧客満足度調査を数分でカスタマイズして送信し、既に使用しているツールとワンクリック操作の30以上の統合でプロセスを自動化します。すべて自分で設定できます。設計や開発リソースは必要ありません。
無料トライアルに登録して、その使いやすさを体験してください。
Delightedの対象ユーザー
ビジネス全体におけるフィードバックの収集、分析、配布、ビジネスの成長とのフィードバックの整合、解約率の低減、および満足している顧客を活用したブランドの宣伝を考えているあらゆる規模の組織。
Delightedをご存知でしょうか？
別の人気製品との比較
Delighted
Delightedの他のおすすめ代替製品
Delightedの評判・レビュー
検討した類似製品：
Great solution and support
製品を使ってみた感想： Very happy and satisfied. Fully recommend.
良いポイント:
It’s price, simplicity and features. It matches what is available similar to qualtrics and survey monkey at a fraction of price. I didn’t need spent too much time setting up the solution and only ever needed support after the trail. The ability to test and play with integration with other systems during the trial was just amazing. I would really promote this solution to anybody looking to collect data on customer satisfaction.
改善してほしい点:
Not much. I couldn’t t find much wrong .
Off to a fantastic start
製品を使ってみた感想： I was able to learn enough about the tool by just browsing the website on my own that I was confident asking for an exact budget before even starting my 7 day trial. The self-help resources are great, and I love the transparency with plan and pricing comparisons.
良いポイント:
Self-serve onboarding/implementation with high quality help center documentation, responsive and friendly support, intuitive and digestible analytics and reporting.
改善してほしい点:
I'm not yet sure how much we'll be able to use the tool for complete custom feedback surveys, but that could easily be because I just haven't tried yet. I'm only in the trial phase, but have been actively looking for problems after struggling with another survey solution for several months, and I haven't yet found any.
A fairly good tool for customer surveys both in app and email
製品を使ってみた感想： Overall our experience was fine. It was not always the best, but once things got running, it runs fine. We switched to a different tool because we wanted a more customized solution, however.
良いポイント:
It works fairly well to use it with CSAT and NPS surveys, the API documentation is fairly well to follow and it's fairly easy to integrate. It offers a good amount of customization options for surveys. You can use translations for multi-lingual apps.
改善してほしい点:
Confusing user interface, hard to change defaults and lack of customization. Lack of direct integration with e.g. Klaviyo or Google Big Query.
Delighted with Delighted
製品を使ってみた感想： Delighted has help our practice grow, not only from an outside perspective, but also an internal prosepective. It allows us to receive constructive critisim without it being public like a google review. It allows patients to give feedback without a negative impact for others to see.
良いポイント:
It allow patients to give us a feed back so that we can see how well we are doing and work on things that we need to correct within our practice.
改善してほしい点:
I don't dislike anything from delighted!
Superb Feedback manager
良いポイント:
It has all the features that are needed to obtain customer feedback.
改善してほしい点:
I am currently very happy with the purchase.
