--- description: EvantoDeskを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: EvantoDeskとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [ヘルプデスクツール](/directory/30008/help-desk/software) > [EvantoDesk](/software/157819/evantodesk) # EvantoDesk Canonical: https://www.capterra.jp/software/157819/evantodesk > 中小企業向けに設計されたシンプルなヘルプデスク・ソフトウェア。多くの点でエンタープライズ・ソフトウェアと同様に強力ですが、複雑さはありませんでした。 > > 評価：3人のユーザーによる評価は**5.0/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### EvantoDeskの対象ユーザー あらゆる業界の小規模および中規模ビジネス向けに設計・価格設定されています。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **5.0/5** | 3 レビュー | | 使いやすさ | 5.0/5 | レビュー全体に基づく | | カスタマー・サポート | 4.7/5 | レビュー全体に基づく | | 価格の妥当性 | 5.0/5 | レビュー全体に基づく | | 機能 | 5.0/5 | レビュー全体に基づく | | おすすめ率 | 100% | (10/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Evanto - **ロケーション**: East Harptree, 英国 - **設立**: 2014 ## ビジネスコンテキスト - **価格プラン**: $15.00 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500 - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: 英語 - **利用可能な国**: アメリカ合衆国, イギリス, インド, オーストラリア, カナダ, ドイツ, ブラジル, メキシコ, 中国, 日本 ## 機能 - Alerts/Escalation - サービス水準合意 (SLA) 管理 - セルフサービスポータル - マルチチャネル・コミュニケーション - レポート／分析 - ワークフロー管理 - 優先順位付け - 自動ルーティング ## 統合 (合計4件) - Mailchimp - Meta for Business - Twitter/X - Zapier ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - チャット対応有 ## Category - [ヘルプデスクツール](https://www.capterra.jp/directory/30008/help-desk/software) ## 代替製品 1. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.capterra.jp/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [BeyondTrust Remote Support](https://www.capterra.jp/software/86962/bomgar) — 4.6/5 (2009 reviews) 5. [ServiceNow](https://www.capterra.jp/software/152871/servicenow) — 4.5/5 (344 reviews) ## レビュー ### "Excellent support process enabler" — 5.0/5 > **David** | *2018年9月11日* | マーケティング、広告 | おすすめ評価：10.0/10 > > **良いポイント**: Enables one email address to be used for all types of request, which can then be quickly passed to the appropriate agent to resolve. - Makes sure that nothing 'falls between the cracks' of a rapidly growing business. > > **改善点**: There were a couple of UX queries we had, but these were virtually instantly resolved by the team at Evantodesk > > We have been able to move away from using personal email addresses to handle support requests, to implementing one support email address (at our domain name) through which all requests flow. - Then, regardless of to whom each case is assigned, communications go back to the client from the same email address they contacted. And we have clear sight of how many tickets are still open and how long it takes us to resolve different requests etc - great for understanding where we should focus our own process/systems improvements ----- ### "Quality product yet good value" — 5.0/5 > **Luke** | *2017年1月5日* | 食品、飲料 | おすすめ評価：10.0/10 > > **良いポイント**: It has a clean easy to use design and so we have barely needed to train our staff. The workflows save us time and the alerts to our email addresses ensure we can react quickly to new orders and replies to existing orders. Has given us confidence that we are on top of all orders now and so we feel confident as we are now expanding and opening a new branch in Bristol. > > **改善点**: The ticket list can sometimes be slow to open. Some bugs were present when we started using it but in the past few weeks, we have not encountered any bugs so they must now be fixed. > > EvantoDesk has really helped us manage our organic box orders and we are no longer missing any orders which used to happen when we used just email software. It has been easy to use and setup and the workflows have been really important in alerting us to new orders and responses. The design is a pleasure to use and as we grow we may use the other features such as live chat and possibly the help docs and forums. Customer support is just office hours but we haven't needed it too much. EvantoDesk has agreed to integrate with our online orders software and is friendly, professional people to deal with. ----- ### "Has all the features you need. We searched high and low for all these features." — 5.0/5 > **認証済みレビュアー** | *2018年2月4日* | おすすめ評価：10.0/10 > > **良いポイント**: I literally looked for months for software that could handle everything I needed for my IT support company. Every time I thought we found it, basic features would be missing and support would never get back to me. I thought most of these should be included but EvantoDesk is the only one that had everything\! Support have been VERY responsive getting back to us in minutes. > > **改善点**: UI is a little "techy" but they are working on that. Still usable, it just would be better if redesigned for non-geeks. > > I literally looked for months for software that could handle everything I needed for my IT support company. Every time I thought we found it, basic features would be missing and support would never get back to me. I thought most of these should be included but EvantoDesk is the only one that had everything\! Support have been VERY responsive getting back to us in minutes. ## リンク - [Capterraで表示する](https://www.capterra.jp/software/157819/evantodesk) ## このページは以下の言語で利用できます | ロケール | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | ja | | ----- ## 構造化データ