キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年

Dynamics 365とは?

Microsoft Dynamicsの統合された適応性の高いビジネス管理ソリューションのラインアップは、従業員がビジネス上の重要な意思決定を自信を持って行えるよう支援します。Microsoft Dynamicsは、使い慣れたMicrosoftソフトウェアと同様に使用でき、新しいソリューションを導入する際のリスクを軽減します。これらのソリューションは、財務や顧客関係、サプライチェーン・プロセスを自動化かつ合理化し、ビジネスを成功へと導きます。

Dynamics 365の対象ユーザー

Office 365プランは、家庭や個人、企業にも適しています。

Dynamics 365ソフトウェア - 1
Dynamics 365ソフトウェア - 2
Dynamics 365ソフトウェア - 3

Dynamics 365をご存知でしょうか? 別の人気製品との比較

Dynamics 365

Dynamics 365

4.4 (5,789)
価格情報が見つかりません
無料バージョン
無料トライアル
117
21
4.1 (5,789)
4.1 (5,789)
4.2 (5,789)
VS.
価格プラン
価格オプション
機能
連携サービス
使いやすさ
価格の妥当性
カスタマーサービス
$19.04
無料バージョン
無料トライアル
113
61
4.2 (707)
4.3 (707)
4.3 (707)
緑色の評価バーは、平均評価とレビュー数に基づいて高評価の製品を表しています。

Dynamics 365の他のおすすめ代替製品

JIRA Service Management
高評価の機能
サポートチケット管理
タスク管理
チケット管理
WordPress
高評価の機能
Webサイト管理
アクセス制御・許可
リアルタイム編集
Oracle Database
高評価の機能
アクセス制御・許可
データストレージ管理
バックアップ、修復
Agile CRM
高評価の機能
リード管理
連絡先データベース
連絡先管理
eMaint CMMS
高評価の機能
予防メンテナンス
作業発注管理
資産追跡
Salesforce Service Cloud
高評価の機能
キュー管理
連絡先データベース
顧客履歴
Zoho CRM
高評価の機能
CRM
Real-Time Data
ヘルプデスク管理
Sage CRM
高評価の機能
コラボレーションツール
レポートと統計
設定可能ワークフロー
Salesforce Platform
高評価の機能
アクセス制御・許可
ビジネスプロセスの自動化
フィールドのカスタマイズ

Dynamics 365の評判・レビュー

評価ポイント

総合評価
4.4
使いやすさ
4.1
カスタマーサービス
4.2
機能
4.3
価格の妥当性
4.1

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Bernard
Bernard
Cloud Applications Consultant
認証済みLinkedInユーザー
小売, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Excellent CRM solution for unique uses

5.0 3 年前
動画プレイヤーで日本語字幕を表示できます
綾佳
日本の事務員
経理, 1,001~5,000人規模の会社
使用期間: 1~5か月
投稿経路

顧客管理の革新的なパワー

5.0 2 年前

製品を使ってみた感想: 自社のビジネスニーズや業界に合わせて、フィールドやワークフローのカスタマイズが可能なところが使いやすい

良いポイント:

顧客関係管理と企業資源計画を統合した総合的なビジネスソリューション。統一されたプラットフォーム上で、営業、マーケティング、カスタマーサービス、財務、人事などのさまざまなビジネスプロセスを管理できるのがいい。業務の効率性が向上し、情報の一元化とデータの共有が実現できる。

改善してほしい点:

複雑なインターフェースや操作方法がユーザーにとって困難。ユーザビリティの向上を図り、直感的で使いやすいインターフェースや操作フローを提供することが求められる

大遥
日本のライター
認証済みLinkedInユーザー
執筆、編集, 自営業
使用期間: 1~5か月
投稿経路

Dynamics 365の良い点と悪い点

5.0 2 年前

製品を使ってみた感想: Microsoftサービスとの連携ができる部分や販売、カスタマーサポート、フィールドサービス、人事、会計など、ビジネスに必要なさまざまな機能を提供している昨日の幅広さは素晴らしいと感じた。

良いポイント:

ビジネスのニーズに合わせてカスタマイズすることができます。ビジネスの特定の要件に合わせたカスタマイズができるため、従来のオンプレミスのcrmやerpに比べて、より柔軟性が高いと言えると思います。

改善してほしい点:

一部のプランを除いて月額課金制で提供されています。そのため、中小企業などにとってはコストが高いと感じることがあるかもしれないです。

匿名レビュアー
自動車, 11~50人規模の会社
使用期間: 2年以上
投稿経路

使いやすい

5.0 2 年前

良いポイント:

入力から使用までとても使いやすいところです

改善してほしい点:

ソフト自体が高価なところが最も良くないところです

慎平
日本の大学講師
教育管理, 201~500人規模の会社
使用期間: 1~5か月
投稿経路

計数分析

5.0 2 年前

製品を使ってみた感想: 使いこなすと、様々なめんで効率化をはかれる。

良いポイント:

経理業務の簡素化によりリストラクチャリングを可能にした。

改善してほしい点:

若年者には、使いやすいが、年配者には大変そうであること。

Mark
Mark
英国のHead of Digital
認証済みLinkedInユーザー
非営利団体運営, 51~200人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

D365 transformed our UK non-profit.

5.0 6 か月前

製品を使ってみた感想: Dynamics 365 has transformed our organisation. We've moved from an on-prem system with around 20 users, to over 75 using a solution for a number of online cloud based applications.
You need to work at it, but when you do, there's real value.

良いポイント:

As a non-profit, we find the flexibility to develop a number of different applications and processes to manage multiple revenue streams, track donor, supporter and customer data, giving us a genuine 360 view of those we engage with.

改善してほしい点:

The capability that allows us to adapt and develop solutions, brings with it a complexity that needs a lot of configuration and development. We needed Microsoft partners to get us to where we needed to be.

Rick
アメリカのDirector
コンピュータ・ソフトウェア, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Dynamics-a powerful database for contact and opportunity management

4.0 4 か月前

製品を使ってみた感想: I have been using it daily since 2016 for sales prospecting, contact management, follow up management, opportunity tracking, account management. It also is the database of record for our prospect contact and email database, and also our client database. We have also customized Dynamics to track our clients annual software maintenance renewals.

良いポイント:

Some improvements made in 2023 have made Dynamics much better than it was before for setting up screen views, arranging and filtering columns, and improved search options.

改善してほしい点:

1) The cost of marketing is very high compared to other email marketing services reporting can be complex, for example including fields from the associated account file is difficult or impossible when modifying the contact record search.

JAMON
アメリカのDirector - Operations
工業オートメーション, 5,001~10,000人規模の会社
使用期間: 1年以上
投稿経路

Great system with robust transaction processing

4.0 2 か月前 新着

良いポイント:

Robust system that allows for intuitive processing of business transactions and has the capacity to serve all sizes of enterprises.

改善してほしい点:

Reporting, specifically custom exports via Excel, are a bit clunky.

MARIE
アメリカのAccountant
小売, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Dynamics 365 needs a lot of updates!

3.0 10 か月前

製品を使ってみた感想: Overall experience has been poor. Everytime they update the software it seems they do not consult their customers and the changes are major and you have to learn how to use entire sections again with no warning, and they don't make changes that help the customer. Bank recs used to take me 2-3 hours and after the last update it now takes me 8-12 hours. Not Good.

良いポイント:

I don't like much about Dynamics 365. None that I can think of.

改善してほしい点:

Very antiquated bank reconciliations and reporting. It is also very difficult to make corrections, not user-friendly at all. Every action takes at least 5 times longer with this software than with other software. This includes simply printing anything at all. When they make updates they don't ask the customers what improvements they would like that would help them.

David
スペインのInnovation director
環境サービス, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Comprehensive and Scalable Solution for Business Operations

5.0 4 か月前

製品を使ってみた感想: My experience with Dynamics 365 has been positive overall. It offers a comprehensive set of tools that effectively streamline business processes and improve visibility across departments. While there’s an initial investment in training and setup, the long-term benefits of increased productivity and interdepartmental collaboration make it a valuable asset for mid-sized to large organizations.

良いポイント:

What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across departments straightforward. Dynamics 365 also provides a wide range of modules that cover almost every aspect of business operations—from CRM and sales to supply chain and finance—allowing teams to work within a single platform. Its flexibility and customization options make it adaptable to various industries and specific business needs.

改善してほしい点:

One challenge with Dynamics 365 is its steep learning curve. Some users may find the interface complex, especially when first setting up custom modules or workflows. Additionally, the licensing model can be costly, particularly for smaller businesses, as costs can accumulate quickly with additional features or modules.

Nikhil
インドのAssistant Manager Finance and Accounts
食品製造, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Functional Consultant

5.0 2 か月前

製品を使ってみた感想: Using Dynamics 365 in our company at all levels P2P, R2R, Finance Module, Production Module, Quality Check

良いポイント:

Integrated all departments in one place, Finance, Purchase, Sale and Warehouse

改善してほしい点:

Manual over-writing with code functionality

Jérôme
フランスのData analyst
薬品, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Microsoft power for a global solution

4.0 3 か月前

製品を使ってみた感想: Good after learning the usage and make sure anyone is aware of consequences of any modifications

良いポイント:

The globalness of the solution backed by Microsoft with many updates

改善してほしい点:

The solution is light and not customizable enough

Levi
カナダのAssistant Manager
健康、ウェルネス、フィットネス, 2~10人規模の会社
使用期間: 無料トライアル
投稿経路

Dynamic 365 Review

5.0 4 週間前 新着

製品を使ってみた感想: Dynamics 365 is a powerful tool that’s helped us streamline operations and improve customer relationships

良いポイント:

The integration with Microsoft products is seamless, and it’s super customizable

改善してほしい点:

Setting it up can be time-consuming, and the licensing and customization costs are quite high, which might not suit every budget.

Thaciana
ブラジルのdirector
マーケティング、広告, 自営業
使用期間: 1~5か月
投稿経路

Efficiency and Effective

5.0 先月 新着

製品を使ってみた感想: My company is Digital Marketing, this application improved my operations and was able to deliver my content more quickly and consequently my clients were more satisfied because I was able to archive data and update records

良いポイント:

for being an efficient tool for managing my company

改善してほしい点:

I can't access the application very quickly, I find it a little slow

Afkar Alam
ドイツのAGM
情報サービス, 5,001~10,000人規模の会社
使用期間: 2年以上
投稿経路

Foster Business Growth with a Robust CRM and ERP tool, Dynamics 365 !!

5.0 先月 新着

製品を使ってみた感想: Dynamics 365 is a powerful tool combining the CRM and ERP Business solution and foster growth. Tool seamlessly integrates with Power BI, M365, and built-in AI and analytics.

良いポイント:

Dynamics 365 is a robust all-in-one solution for CRM and ERP. I liked the seamless integration with the Microsoft ecosystem.

改善してほしい点:

Licensing for small and mid-size businesses specially for customization

Wayne
Wayne
アメリカのCEO
認証済みLinkedInユーザー
健康、ウェルネス、フィットネス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Leading SME ERP S/W in the marketplace

4.0 昨年

製品を使ってみた感想: Reluctant to upgrade as the costs are almost as much as a new implementation, however, as new functionalities are introduced, the reduction of 3P add-ons or bridges are becoming a +.

良いポイント:

Integration of functions into Windows & Office are a +...many API's are now capable of integrating w/ online platforms from freight, logistics, & expenses to Shopify, Magento, & AMZN.

改善してほしい点:

Cost of maintenance is high for smaller businesses seeking upgrades from QB or Sage. Support from MS is minimal & requires VAR to ensure proper uptime.

匿名レビュアー
教育管理, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Microsoft Dynamics 365: A Comprehensive Review

5.0 7 か月前

製品を使ってみた感想: Cost is incredibly good, Azure integration, and a vibrant community of support. Microsoft is heading in a direction I want to go. We made the switch to this software because it had broader options in terms of: - Strong consulting partnership
- Strong services expertise
- Overall cost
- Financial/organizational viability
- Product roadmap and future vision
- Product functionality and performance
- Breadth of services
- Strong customer focus
- Strong user community
After utilizing this software, I know it is the best fit for us, and we will not switch to anything different.

良いポイント:

The future of this product is incredibly bright, and the cost of entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success. I have used this software for over 7 years and have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps, the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge. From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor, namely Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation. Salesforce and other competitors also do not have anything like Azure. Having all of your business applications under such an umbrella is incredibly powerful. Using Dynamics 365 has completely transformed our billing and invoicing operations. For a small entrepreneur, managing finances is paramount, and this software has simplified everything. Its packages are designed in a way that allows customers to easily customize details like the logo without losing their personal touch, ensuring uniformity throughout the organization, including on documents such as letterheads. Generating invoices electronically or manually, and tracking what has been paid against what is owed, has never been easier since this system handles everything. For instance, it has been crucial because we used to spend too much time going through many paper records trying to find out who owes what. Now, everything happens with just a click. Microsoft Dynamics 365 is an extraordinary tool to use. I recommend it to all prospective users. It has great and brilliant features, is efficient, and its capabilities are impressive. This software has given us numerous new capabilities, such as: - Upgrading dynamic processes - Improving business process results - Driving innovation - Enhancing business process agility - Improving customer relations/service - Driving revenue growth - Cost management - Improving supplier or partner relationships - Creating internal/operational efficiencies - Reducing time to market Microsoft Dynamics 365 is an incredible tool for scheduling and creating effective workflows. It allows us to manage our staff professionally. The reliability of Microsoft Dynamics 365 is something I greatly appreciate. It has been easy to use and customize.

改善してほしい点:

I have had less than ideal interactions with support. Mostly they are positive, but often they do not know enough about the product and ask for information I already provided in detail upon initial case submission. That being said, this product is innovating and improving so much that it is unrealistic to expect all support staff to be 100% on top of their game. They should be, but realistically, you will encounter intermediaries before reaching someone who can actually help. This isn't really a Dynamics issue, but you will need to rely on support if you go with an online installation. Understanding all the finer points of this software is tough—it gets difficult soon after you start using it. The financial tools bundled with Dynamics 365 are crucial for management, even if we don’t fully understand them yet. However, it’s still a tough nut to crack, and setting up the software takes a lot of precious time. Despite this, I am impressed by Microsoft Dynamics 365. It is a brilliant program with impressive reliability. It makes field management of our staff smooth and effective, and managing customer relationships is simple. Microsoft Dynamics 365 is a quality software to use, with quality features. We won't change a thing, and the promptness of the vendor's responses makes things even better.

Dolores
フィリピンのTeacher
教育管理, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Amazing Dynamics 365

5.0 8 か月前

製品を使ってみた感想: Dynamics 365 offers a valuable platform for educators to simulate real-world business scenarios and engage students in hands-on learning experiences. Its integration with the Microsoft suite, customization options, and focus on practical application make it a powerful tool for teaching various business concepts.

良いポイント:

Dynamics 365 serves as an invaluable educational tool by providing students with hands-on experience, fostering collaboration, promoting critical thinking, and preparing them for the demands of the modern workplace.

改善してほしい点:

Dynamics 365 can be overwhelming for students who are new to the platform or lack prior experience with enterprise software. Its extensive features and customization options may require additional time and effort for students to fully grasp and utilize effectively. Therefore, there might be a learning curve associated with getting comfortable with the platform.

Mohammed Abdul
英国のStrategy Advisor
政府機関, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

Dynamic indeed!

5.0 9 か月前

良いポイント:

I like Dynamics 365 for its comprehensive suite of business applications that seamlessly integrate to streamline operations, enhance customer relationships, and drive business growth.

改善してほしい点:

One potential downside of Dynamics 365 could be the complexity of implementation and customization, which may require significant expertise and resources, particularly for smaller businesses.

masud
masud
インドのowner
認証済みLinkedInユーザー
市場調査, 自営業
使用期間: 6~12か月
投稿経路

i suggested Dynamics 365 Everyone

5.0 11 か月前

製品を使ってみた感想: I like this software because it is affordable and and adds a lot of value to my money which is why I love it.

良いポイント:

Dynamics 365 offers comprehensive functionality, integrating CRM and ERP capabilities seamlessly. Its scalability allows businesses to start with what they need and expand as they grow. The platform's flexibility and customization options enable tailored solutions, while its integration with Microsoft tools enhances productivity and data management.

改善してほしい点:

One potential downside of Dynamics 365 is its complexity, which can require significant training and expertise to fully utilize. Additionally, the cost of implementation and maintenance can be high for small businesses. Some users may also find the user interface less intuitive compared to other CRM systems.

Eva
エストニアのbusiness process analyst
石油、エネルギー, 51~200人規模の会社
使用期間: 1年以上
投稿経路

A powerful tool that is a necessity in many cases for a CRM product

4.0 5 か月前

製品を使ってみた感想: A powerful tool that is a necessity in many cases for a CRM product. Once the user gets more familiar with the product, then the similar layout on different pages make sit easier for the user to navigate in different

良いポイント:

Ultra high customizability when teamed up with a development partner team. With the possibility to modify standard functionality, Dynamics 365 can be morphed into a million different products for specific business needs. A lot of functionality can be used out-of-the-box.

改善してほしい点:

High customizability regrettably also means that design, development, implementation and testing take a huge amount of time. Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates. Rather expensive.

Timmy
Timmy
アラブ首長国連邦のFreelancer
認証済みLinkedInユーザー
市場調査, 自営業
使用期間: 無料トライアル
投稿経路

Navigating Business Success: My Journey with Microsoft Dynamics 365

5.0 7 か月前

製品を使ってみた感想: Mature, End-to-End Solution, Accessible insights, Enhanced customer service experience, Reduced sales cycle and Increased productivity.

良いポイント:

As someone interested in digital marketing and productivity, you’ll appreciate how Dynamics 365 can enhance business processes and customer engagement.

改善してほしい点:

It's a powerful platform, no tool is perfect, and understanding its limitations is essential.

Tayeb
カナダのCEO
デザイン, 自営業
使用期間: 6~12か月
投稿経路

Great to manage online orders.

5.0 11 か月前

製品を使ってみた感想: Used Dynamics 365 for months as a CRM mainly to manage online orders. It happened to be slow at times but overall it allowed finding and quickly reviewing and editing online orders. While it can be a bit complex to understand at first and separate windows opening menus can be overwhelming, this can be overcome by using 2 screens.

良いポイント:

- Dashboard customization, great CRM and ERP software that can be optimized and configured regardless of the size of your organization. - Available on mobile for a quick view on the go

改善してほしい点:

- Sometimes a bit laggy, freezing when searching a database and needs to be reloaded. - Mobile app is good but limited. - Requires opening a browser to access integrated services.

SYED NASIR
SYED NASIR
インドのAssistant manager
認証済みLinkedInユーザー
バイオテクノロジー, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Funtastic product and easy to use

5.0 10 か月前

製品を使ってみた感想: Easy to use, value of money and minimum training required

良いポイント:

Easy to use and value of money. The startup organisation easily buy it.

改善してほしい点:

Easy to use, 365 degree function. We can use dynamic 365 for overall activities of organisation

Mary E
Mary E
アメリカのAssistant Project Manage
認証済みLinkedInユーザー
保険, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

CRM management and much more.

4.0 10 か月前

製品を使ってみた感想: Overall, I would give Dynamics 365 a rating of 8/10. It is a powerful tool for improving business efficiency and productivity, but there is still room for improvement. It can be a great tool for businesses of all sizes if used correctly. Ideal for corporate automation and innovation.

良いポイント:

The powerful CRM execution has enabled management and access to customer history and needs for better understanding and data management. And being specific about my activities; I would say improved work time with features such as "Task Lines" and "Project Clocks", it is easier to assign tasks, monitor progress and send reminders to teams.

改善してほしい点:

- Sometimes there may be delays in updates and new features. - Some compatibility issues with other systems and tools.

rachid
フランスのbusiness development manager
化学, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Best Tool For professionals

5.0 3 か月前

製品を使ってみた感想: great experience over all. the best tool for professionals

良いポイント:

Dynamics 365 has a lot of great features, but one of the standout aspects is its integration capabilities. It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration.

改善してほしい点:

One of the challenges with Dynamics 365 can be its complexity, especially for new users. The extensive range of features and customization options can be overwhelming and may require a steep learning curve. Additionally, the cost can be a concern for smaller businesses, as the pricing can add up depending on the modules and add-ons you choose.