--- description: Dialfireを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dialfireとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [コールセンターシステム](/directory/30007/call-center/software) > [Dialfire](/software/156848/dialfire) # Dialfire Canonical: https://www.capterra.jp/software/156848/dialfire ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/156848/dialfire?page=2) > 使いやすいフル機能のクラウド型アウトバウンド・コールセンター・ソフトウェア。高度な機能が多数組み込まれているにもかかわらず、セットアップや毎月のエージェント料金は不要です。 > > 評価：26人のユーザーによる評価は**4.8/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Dialfireの対象ユーザー ニーズに応じた拡張や高度なカスタマイズが可能で、効率的かつ堅牢なアウトバウンド・コールセンター・ソフトウェアを探している個人またはあらゆる規模のエージェントを抱える企業。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.8/5** | 26 レビュー | | 使いやすさ | 4.5/5 | レビュー全体に基づく | | カスタマー・サポート | 4.9/5 | レビュー全体に基づく | | 価格の妥当性 | 4.8/5 | レビュー全体に基づく | | 機能 | 4.5/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: cloud IT Services - **ロケーション**: Dresden, ドイツ - **設立**: 2010 ## ビジネスコンテキスト - **価格モデル**: (無料版が利用可能) (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース - **サポートされる言語**: スペイン語, ドイツ語, フランス語, ポルトガル語, 英語 - **利用可能な国**: アイスランド, アメリカ合衆国, アルジェリア, アルゼンチン, アルバニア, アンドラ, イスラエル, イタリア, インドネシア, ウクライナ, ウルグアイ, エクアドル, エジプト, エストニア, エルサルバドル, オランダ, オーストラリア, オーストリア, オーランド諸島, カナダ さらに66件 ## 機能 - CRM - CTI (コンピューター電話統合) - IVR - Third-Party Integrations - VoIP - アウトバウンド・コールセンター - インタラクション追跡 - インバウンド・コールセンター - エージェント・インタフェース - キャンペーン管理 - キュー管理 - コールスクリプト - コールセンター運営 - ダッシュボード - チャットボット - データのインポート／エクスポート - パイプライン管理 - パワー・ダイヤラー - ボイスメール - マルチチャネル・コミュニケーション - リスト管理 - リード管理 - リード育成 - リード資格 - レコーディング - レポートと統計 - レポート／分析 - 予測ダイヤラー - 発信者ID - 自動ダイヤル - 自動ルーティング - 自動着信分配 - 通話モニタリング - 通話ルーティング - 通話レポート - 通話文字起こし - 通話記録 - 通話転送 - 通話録音 - 連絡先管理 ## 統合 (合計10件) - Dynamics 365 Sales - Firmao CRM - Freshsales - HubSpot CRM - MS Dynamics - Pipedrive - Zapier - Zendesk Sell - Zoho CRM - noCRM ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - チャット対応有 ## Category - [コールセンターシステム](https://www.capterra.jp/directory/30007/call-center/software) ## 関連カテゴリー - [コールセンターシステム](https://www.capterra.jp/directory/30007/call-center/software) - [プレディクティブダイヤラーシステム](https://www.capterra.jp/directory/30597/predictive-dialer/software) - [通話録音システム](https://www.capterra.jp/directory/30533/call-recording/software) - [コンタクトセンターシステム](https://www.capterra.jp/directory/32035/contact-center/software) - [リード ジェネレーション ツール](https://www.capterra.jp/directory/30963/lead-generation/software) ## 代替製品 1. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1783 reviews) 2. [CallHippo](https://www.capterra.jp/software/159578/callhippo) — 4.4/5 (681 reviews) 3. [Nextiva](https://www.capterra.jp/software/175788/nextiva) — 4.6/5 (916 reviews) 4. [JustCall](https://www.capterra.jp/software/157853/justcall) — 4.1/5 (224 reviews) 5. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4079 reviews) ## レビュー ### "Powerful and support is very helpful to setup." — 5.0/5 > **Jacob** | *2019年1月7日* | 消費者サービス | おすすめ評価：10.0/10 > > **良いポイント**: Features, ease, and support... it does everything we would need and more. > > **改善点**: There is a learning curve... but it is a powerful software to learn. > > Creating and launching call center to rollup up on our leads and sales is an intimidating task. Dial Fire has all the necessary elements so we can run a high volume contact center for a fraction of the costs and setup headaches. The support and follow up to help set up the system has been super helpful. Thanks for making a great product and providing everything I need to set it up. The impact in our business has already become apparent. ----- ### "Outstanding Efficiency with Dialfire" — 5.0/5 > **Zeynel** | *2022年12月31日* | メディア制作 | おすすめ評価：8.0/10 > > **良いポイント**: Dialfire has been an invaluable asset to our customer service team. It has allowed us to easily manage large customer outreach campaigns, with its intuitive and user-friendly platform. It also provides a great way to track customer interactions, so that our team can quickly identify and address any customer issues. > > **改善点**: One downside to Dialfire is that it can be difficult to adjust existing campaigns, as it requires a lot of manual work. Additionally, the customer service team has found that the automation features can be a bit finicky. > > Overall, our experience with Dialfire has been positive. We appreciate the ease of use and the ability to quickly manage customer outreach campaigns. ----- ### "Sr Sales Operations Manager" — 4.0/5 > **Marc** | *2025年11月12日* | 保険 | おすすめ評価：7.0/10 > > **良いポイント**: Dialfire is incredibly flexible. When I think "wow I'd like to try this new development" then 99% of the time Dialfire has a method to deploy this change. As a sales operations manager, this is essential to be able to supply our agents with the required features for them to work as needed. Their support team is A+. I've never had a poor experience with them: they know their tool inside out and you can get very experienced answers very quickly. > > **改善点**: Dialfire has so many hidden features that I really wish were documented\! There are support pages and they can get you fairly far, but SO many really fantastic features just do not have documentation. I've been working with the tool for years and I am still discovering things that can be transformative for our work, yet aren't readily described, so we don't try them, however the support team is superb at helping for bespoke solutions. Really complex implementations are hard if you do not know how to code. This is the cost of such flexibility, so you will likely struggle if you're afraid of coding, if you have a high-complexity use case. That being said, the cost for us is worth it, but coupled with the documentation being outdated/not existing, this does make for a lot of trial-and-error approaches to certain topics, such as complex IVRs or connections to other systems, which are essential for most larger sales teams. The way that contacts are utilised in the backend is also quite hard to deal with (cannot make simultaneous updates to a contact which an agent is currently in a call, as the agent will be locked out of updates, for example). This feels like very dated technology that is a pain to work around. It also feels very dated in the app itself for the interface. Additionally, the lack of localisation for agents in the app too makes it hard to scale to multiple countries speaking different languages. This is something we'll have to tackle soon, and hopefully we can find a solution, but it won't be out of the box. > > Overall, I consider myself fairly expert in Dialfire, so after 3+ years of using it, I am comfortable in the tool but discovering more every day. It's a good tool, we've tried others, but flexibility for our needs is often the killer feature. I really wish certain things were updated (UI, the way contacts are stored/updated, documentation) because then I could recommend it wholeheartedly. If you choose it, you will have a lot of work to go, but it'll be pretty worthwhile in the end. ----- ### "Remotodojo on Dialfire" — 4.0/5 > **Cliff Ian** | *2022年8月18日* | アウトソーシング、オフショア | おすすめ評価：9.0/10 > > **良いポイント**: There are tons to like with Dialfire. First is they have an option where you only pay what functionality you use. In today's time, most of dialers have this premium payment scheme when you only use certain functionalities and I certainly believe that it's a waste of money. > > **改善点**: There's no really con but I have noticed that sometimes their dialing lags up, maybe it's also because of our internet connection. Not really a deal breaker. > > It is really convenient as you can just upload your leads in dialfire. You can use excel, csv, and etc. Plus the flexibility it gives when editing the columns and you can just directly call after uploading. Basically a plug and play system, very easy to use, and no extensive setup needed. I also really love their payment scheme where you only pay what functionality you use which saves us a lot of money. ----- ### "A stable, growing and functional with a great support\!" — 4.0/5 > **Luca** | *2022年2月1日* | 保険 | おすすめ評価：8.0/10 > > **良いポイント**: Dialfire can be used very flexibly and individually. It allows automation to connect your own processes. > > **改善点**: The administrator should be given more options here. The documentation should be developed a little further and made more understandable. > > Very satisfied. Even in stressful and fast situations, the support was always calm and professional. I would like to express a special log for the employee \[SENSITIVE CONTENT\] . \[SENSITIVE CONTENT\] thinks actively and enriches us with fresh ideas and implementation options. A real added value for Dialfire. ----- ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/156848/dialfire?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/156848/dialfire) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## 構造化データ