Gladlyの概要
Gladlyは、非常にパーソナルな顧客サービス・プラットフォームです。ケース中心の従来の顧客サービス・プラットフォームとは異なり、Gladlyは人を中心として設計されており、音声から最新のメッセージングまで、独自の方法で単一の生涯にわたる顧客との会話を可能にします。JetBlue、JOANN、TUMIなどの革新的な消費者企業が、Gladlyを使用して、卓越した顧客体験を提供し、顧客サービスを競争上の優位性として確立しています。
Gladlyの対象ユーザー
Gladlyは、小売、eコマース、旅行およびホスピタリティ業界の中小企業や大規模B2C企業、およびコンタクトセンターと提携して、今日の顧客のニーズに対応しています。
Gladlyをご存知でしょうか？ 別の人気製品との比較
Gladly
Gladlyの他のおすすめ代替製品
Gladlyのレビュー
Drew
Gladly - You'll be glad you did!
製品を使ってみた感想： Gladly is a phenomenal company to partner with. Their software is a leader in this space and the team supporting it truly partners with their customers for success. From the sales process, to implementation and even post install support I have always felt like I was the most important customer to Gladly. My guess is all of their customers feel the same way I do!
良いポイント:
Gladly is an easy to use, all in one software that allowed us to eliminate multiple, fragmented products we used previously to support our customers. Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.
改善してほしい点:
No real cons to report as anything I felt would make my teams experience better on Gladly they implemented shortly after I recommended it.
Alexis
Gladly review
製品を使ってみた感想： Using gladly as our primary tool software was the most amazing experience I've ever had. Because of gladly, the workload was 1000 times simpler and lighter. It's a great idea to consolidate all conversations in one location. Additionally, I love how easy it is to navigate with the icons.
良いポイント:
I enjoy how easy it is to help clients using all available contact channels through phones, chat and emails and how useful it is to have everything in one place. You don't need to look through a lot of previous tickets in other areas to solve each client's problem because everything is so conveniently situated.
改善してほしい点:
Nothing that I can think of, as the tool has been wonderful thus far in all respects.
Taylor
Review
製品を使ってみた感想： 6 out of 10
良いポイント:
Gladly is pretty reliable and easy to use
改善してほしい点:
The ringtone of calls is horrible. Should be customizable
Heather
Gladly - the most innovative software.
製品を使ってみた感想： Improving customer experience, easy navigation, and excellent in keeping customers conversation.
良いポイント:
Easy to use when finding the reach out or conversation history. Outbound option are in place and is easy to access/use.
改善してほしい点:
Gladly suddenly refreshes and you lose what you are typing in or want to save.
Lester Mark
Gladly as the world's most love and trusted Platform
製品を使ってみた感想： Gladly assists commerce brands, including our company, in transforming customer service in order to increase loyalty by providing excellent customer service experiences through the platform.
良いポイント:
What I like most about Gladly is it has a single, lifelong conversation across all channels. The user can view the customer's entire conversation history, regardless of channel, in a single view. This gives customers more context, less repetition, faster responses, and a more personal touch.
改善してほしい点:
Although the user may experience errors when exporting data, Gladly significantly improves the platform's reporting capabilities, making it an even more powerful tool to everyone.
