キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年
Gladlyの概要
Gladlyは、非常にパーソナルな顧客サービス・プラットフォームです。ケース中心の従来の顧客サービス・プラットフォームとは異なり、Gladlyは人を中心として設計されており、音声から最新のメッセージングまで、独自の方法で単一の生涯にわたる顧客との会話を可能にします。JetBlue、JOANN、TUMIなどの革新的な消費者企業が、Gladlyを使用して、卓越した顧客体験を提供し、顧客サービスを競争上の優位性として確立しています。
Gladlyの対象ユーザー
Gladlyは、小売、eコマース、旅行およびホスピタリティ業界の中小企業や大規模B2C企業、およびコンタクトセンターと提携して、今日の顧客のニーズに対応しています。
Gladlyをご存知でしょうか？
別の人気製品との比較
Gladly
Gladlyの他のおすすめ代替製品
Gladlyのレビュー
Gladly - You'll be glad you did!
製品を使ってみた感想： Gladly is a phenomenal company to partner with. Their software is a leader in this space and the team supporting it truly partners with their customers for success. From the sales process, to implementation and even post install support I have always felt like I was the most important customer to Gladly. My guess is all of their customers feel the same way I do!
良いポイント:
Gladly is an easy to use, all in one software that allowed us to eliminate multiple, fragmented products we used previously to support our customers. Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.
改善してほしい点:
No real cons to report as anything I felt would make my teams experience better on Gladly they implemented shortly after I recommended it.
Glady - A Customer Management System
製品を使ってみた感想： Because of Gladly, I am able to give excellent support to my clients. Since it stores crucial data about each client in an easily accessible profile, it allows me to give superior service without wasting time.
良いポイント:
The fact that the Gladly platform works so well with my other programs makes it my favorite. It's a must in my office because of how well it coordinates many activities and how intuitive the UI is. The time-saving features are second to none; being able to switch between projects on the fly has saved me and my coworkers many hours that we would have otherwise spent paging through notes or switching between internet tabs. In my opinion, this is one of Gladly's most useful features that we can't live without.
改善してほしい点:
While I have few legitimate gripes, I would suggest adding some lighthearted touches to the design of the website in order to keep myself and my coworkers cheerful when dealing with irate customers. In addition, having a distinct layout will keep certain employees from getting bored during sluggish periods.
Review
製品を使ってみた感想： 6 out of 10
良いポイント:
Gladly is pretty reliable and easy to use
改善してほしい点:
The ringtone of calls is horrible. Should be customizable
Eye-catching and simple to use tool
製品を使ってみた感想： I find the tool to be extremely helpful in comparison to our previous one, and my experience so far has been satisfying and productive. I've been able to meet my quota and exceed our goal since we began using gladly. This is a highly recommended tool, especially if you are serving consumers through a different channels.
良いポイント:
I like how simple and easy to use this tool is; the integration of all channels, whether phone, SMS, chat, or email, is a plus point; we can attend to the customer's concern right away by simply reading the previous concern without having to go anywhere or click another tab, as long as the email address was added to the tool. Furthermore, my favorite color is green, which is one of the many reasons why I love gladly; the icons and design are eye-catching and simple to read.
改善してほしい点:
The only thing I've noticed is that you can only open one tab at a time; if you open another, it will crash. Additionally, if you open two tabs of this tool, the call will automatically be dropped after ringing twice. Another thing is that you can't add a picture to the task bar, which should be helpful for us since we use it frequently because we assign some tickets to different departments.
検討した類似製品：
Would not use any other Platform
製品を使ってみた感想： Great! This helps us be more efficient and put our customers first.
良いポイント:
It creates a great Omni-channel experience for our team. We can work seamlessly through all of our channels and understand how everything is performing.
改善してほしい点:
Not anything I would call out. I have been an Admin for years across two companies and have no complaints.
