--- description: Tokyを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Tokyとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [テレフォニーソリューション](/directory/30084/telephony/software) > [Toky](/software/156115/toky) # Toky Canonical: https://www.capterra.jp/software/156115/toky ページ：1 / 6\ 次へ: [次ページ](https://www.capterra.jp/software/156115/toky?page=2) > インバウンドおよびアウトバウンドの通話、CRMインテグレーション、バーチャル電話番号、SMSなどを備えた、ビジネス向けバーチャル電話システムです。 > > 評価：106人のユーザーによる評価は**4.2/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Tokyの対象ユーザー フル機能の電話システムを必要としているあらゆる規模のスタートアップ企業や企業向けにデザインされています。電話番号、ライブコール、CRMインテグレーションなどを備えたコールセンター設置が可能になります。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.2/5** | 106 レビュー | | 使いやすさ | 4.5/5 | レビュー全体に基づく | | カスタマー・サポート | 4.4/5 | レビュー全体に基づく | | 価格の妥当性 | 4.2/5 | レビュー全体に基づく | | 機能 | 4.1/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Toky - **ロケーション**: Palo Alto, アメリカ - **設立**: 2014 ## ビジネスコンテキスト - **価格プラン**: $25.00 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Linux（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: スペイン語, ポルトガル語, 英語 - **利用可能な国**: アメリカ合衆国, イギリス, インド, オーストラリア, カナダ, ドイツ, ブラジル, メキシコ, 日本 ## 機能 - Automated Attendant - CRM - CTI (コンピューター電話統合) - IVR - PBX - VoIP - エージェント・インタフェース - キュー管理 - コールセンター運営 - テキスト音声変換 - ファイル転送 - ボイスメール - レコーディング - レポート／分析 - 自動ダイヤル - 自動ルーティング - 自動着信分配 - 通話モニタリング - 通話ルーティング - 通話文字起こし - 通話記録 - 通話転送 - 通話録音 - 連絡先管理 ## 統合 (合計25件) - ActiveCampaign - Agile CRM - Freshdesk - Freshsales - Front - Google Data Studio - Highrise - HubSpot CRM - Insightly - Intercom - Keap - Kommo - Kustomer - Meta for Business - Pipedrive ... さらに10件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [テレフォニーソリューション](https://www.capterra.jp/directory/30084/telephony/software) ## 関連カテゴリー - [テレフォニーソリューション](https://www.capterra.jp/directory/30084/telephony/software) - [コールセンターシステム](https://www.capterra.jp/directory/30007/call-center/software) - [ビジネス電話システム](https://www.capterra.jp/directory/31101/business-phone-systems/software) - [自動音声応答システム](https://www.capterra.jp/directory/30231/ivr/software) - [通話録音システム](https://www.capterra.jp/directory/30533/call-recording/software) ## 代替製品 1. [Dialpad](https://www.capterra.jp/software/190976/dialpad-sell) — 4.2/5 (564 reviews) 2. [Aircall](https://www.capterra.jp/software/144486/aircall) — 4.2/5 (460 reviews) 3. [JustCall](https://www.capterra.jp/software/157853/justcall) — 4.1/5 (224 reviews) 4. [CloudTalk](https://www.capterra.jp/software/182004/cloudtalk) — 4.4/5 (268 reviews) 5. [Bitrix24](https://www.capterra.jp/software/113540/bitrix24) — 4.2/5 (991 reviews) ## レビュー ### "Decent VOIP service for the price" — 3.0/5 > **Vincent Po** | *2019年2月2日* | 情報サービス | おすすめ評価：7.0/10 > > **良いポイント**: I researched a lot of VOIP vendors, so many were sooooo expensive for what they offered. Toky was reasonably priced for the functionality offered. So far, not too bad. Support has always seemed to be quick to respond. I like the IVR telephone menu \& call recording features. > > **改善点**: Call quality can vary and mobile app is pretty much non-existent. As someone else has mentioned, lack of integrations makes it a bit annoying (especially when it doesn't seem to even integrate through Zapier). > > Overall, we've been satisfied for our purposes. ----- ### "Toky is the best choice out there\!" — 5.0/5 > **Giorgos** | *2020年9月15日* | 通信 | おすすめ評価：10.0/10 > > **良いポイント**: The integration with Intercom is smooth The platform is easy to use Has many options for IVR and general settings > > **改善点**: There isn't something about the software that I don't like - the only negative thing is that for my area they don't have Weekend Support yet - they told me they will fix that soon, but for now, I am worried that if something during the weekend I might have to wait some time until its fixed. Luckily, I haven't had any big issues with it anyways, so this is mostly anxiety rather than an actual problem. > > As soon as started in my current company, they had been using Intercom for some time - so I had the difficult task of finding a phone channel provider that would integrate with that. After months of trials with almost all available products, I came across Toky, and boy was I lucky\! The integration was smooth and had all the functionality I was looking for, the Support Team and especially \[SENSITIVE CONTENT HIDDEN\] really helped me set it up quickly and they have the best prices out there, both for the product and outbound calls. I would recommend it 100%. ----- ### "Once a pioneering firm, Toky has regrettably been left to deteriorate by Messagebird" — 2.0/5 > **認証済みレビュアー** | *2024年1月24日* | 病院、ヘルスケア | おすすめ評価：3.0/10 > > **良いポイント**: My journey with Toky began in 2016, an era marked by their innovative spirit and exceptional support. As a small business, we thrived on their affordable services, regular feature updates, and accessible customer care, including calls and live chats. > > **改善点**: However, the acquisition by Messagebird marked a downturn. The removal of call and live chat support eroded the essence of Toky's customer-centric approach. The platform stagnated, lacking significant updates or improvements, a stark contrast to the once dynamic and evolving service. The real blow came with a recent billing debacle – a 10-minute call ludicrously charged at $166.99, deviating massively from the advertised rate. The handling of this issue was as disappointing as the overcharge itself, signaling a concerning neglect by Messagebird. > > The decline from a customer-focused innovator to a platform where service and care have noticeably dwindled is disheartening. Toky, under Messagebird's wing, has unfortunately transformed from a thriving service to a neglected one. This, coupled with the recent billing issue, leads me to believe that Toky's days might be limited. It is with regret that I cannot recommend Toky to others, not just because of the latest billing fiasco but also due to my growing conviction that the platform has been more or less abandoned. ----- ### "Best option on the market for sales department" — 4.0/5 > **Vladislavs** | *2019年5月27日* | 海運 | おすすめ評価：9.0/10 > > **良いポイント**: It is very easy to navigate and start using. You can easily track calling statistics of your sales department. Click-to-call extension for browser is a great addition. And of course, pricing is highly competitive. > > **改善点**: Currently it's not possible to set a separate Administrator account without it being a User (paid) > > We needed a solution for our sales department who are doing a LOT of calls daily, our criteria was something that is cheap, able to track history and has a good calling quality. So far Toky was the company that satisfied our needs fully. ----- ### "Nice and easy to use\! Good support" — 4.0/5 > **Rik** | *2020年2月12日* | 経理 | おすすめ評価：9.0/10 > > **良いポイント**: We use Toky to call with our whole team (included developers), so we can speak all to our new users. It's nice that I can manage easily the hole team and create in just a few clicks a new user. > > **改善点**: Some times the "Mute" doesn't work. (6 of 10 it don't work) so we need to look at how that comes > > I can easily call with members and also with the feature "Power dialer" we can call quicker. ----- ページ：1 / 6\ 次へ: [次ページ](https://www.capterra.jp/software/156115/toky?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/156115/toky) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | ----- ## 構造化データ