--- description: Freshsalesを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshsalesとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [リード管理ツール](/directory/30017/lead-management/software) > [Freshsales](/software/155563/freshsales) # Freshsales Canonical: https://www.capterra.jp/software/155563/freshsales ページ：1 / 26\ 次へ: [次ページ](https://www.capterra.jp/software/155563/freshsales?page=2) > Freshsalesには、さまざまな機能と非常に直感的なUIが備わっているため、業務を行う際に複数のツールを使い分ける必要はありません。 > > 評価：623人のユーザーによる評価は**4.5/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Freshsalesの対象ユーザー Freshsalesを使用すると、リードへの訴求、エンゲージメント、クローズ、そして育成を推進できます。CRMの他にいくつものツールを業務に使う必要はもうありません。Freshsales CRMだけで業務を行うことができるようになります。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.5/5** | 623 レビュー | | 使いやすさ | 4.4/5 | レビュー全体に基づく | | カスタマー・サポート | 4.4/5 | レビュー全体に基づく | | 価格の妥当性 | 4.4/5 | レビュー全体に基づく | | 機能 | 4.4/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Freshworks - **ロケーション**: San Mateo, アメリカ - **設立**: 2011 ## ビジネスコンテキスト - **価格プラン**: $11.00 - **価格モデル**: (無料版が利用可能) (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: イタリア語, オランダ語, スペイン語, ドイツ語, フランス語, ポルトガル語, ポーランド語, ロシア語, 繁体中国語, 英語 - **利用可能な国**: アイルランド, アメリカ合衆国, アラブ首長国連邦, アルゼンチン, イギリス, イスラエル, イタリア, インド, インドネシア, ウルグアイ, エクアドル, オマーン, オランダ, オーストラリア, オーストリア, カナダ, クウェート, コスタリカ, コロンビア, シンガポール さらに22件 ## 機能 - A/B Testing - CRM - For Financial Institutions - Real-Time Notifications - アクティビティ・ダッシュボード - アドレス帳共有 - アポイントメントのスケジューリング - イベントによるアクション - カレンダー管理 - カレンダー／リマインダー・システム - クリック追跡 - コミュニケーション管理 - コラボレーションツール - コンフリクト・マネジメント - スケジューリング - セグメンテーション - ソーシャル・メディア統合 - タスク管理 - データのインポート／エクスポート - ドキュメント・ストレージ - ドキュメント管理 - ドナー管理 - パフォーマンス測定基準 - ヒートマップ - メール・テンプレート - メール管理 - モバイル・アクセス - リード・キャプチャ - リード分布 - リード区分 - リード管理 - ワークフロー管理 - 事例メモ - 保険業界向け - 営業チーム／組織向け - 営業パイプライン管理 - 営業活動管理 - 契約・ライセンス管理 - 時間追跡 - 検索／フィルター - 紹介追跡 - 訴訟事件管理 - 販売レポート - 販売予測 - 通話リスト管理 - 連絡先管理 - 電子署名 - 顧客データベース - 顧客管理 - 顧客追跡 ... さらに28件の機能 ## 統合 (合計20件) - Asana - Calendly - Docusign - Freshchat - Freshdesk - Gmail - Google Calendar - Google Workspace - HubSpot CRM - Mailchimp - Meta for Business - Microsoft 365 - PandaDoc - QuickBooks Online - QuickBooks Online Advanced ... さらに5件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） ## Category - [リード管理ツール](https://www.capterra.jp/directory/30017/lead-management/software) ## 関連カテゴリー - [リード管理ツール](https://www.capterra.jp/directory/30017/lead-management/software) - [建築業向け CRMソフト](https://www.capterra.jp/directory/30657/construction-crm/software) - [NPO会員管理ソフト](https://www.capterra.jp/directory/31515/nonprofit-crm/software) - [CRMツール](https://www.capterra.jp/directory/2/customer-relationship-management/software) - [SFA（営業支援システム）](https://www.capterra.jp/directory/12/sales-force-automation/software) ## 代替製品 1. [Bigin by Zoho CRM](https://www.capterra.jp/software/204998/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 2. [HubSpot CRM](https://www.capterra.jp/software/152373/hubspot-crm) — 4.5/5 (4482 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.jp/software/61368/salesforce) — 4.4/5 (18806 reviews) 4. [Zoho CRM](https://www.capterra.jp/software/155928/zoho-crm) — 4.3/5 (6994 reviews) 5. [Dynamics 365](https://www.capterra.jp/software/157279/dynamics-365) — 4.4/5 (5846 reviews) ## レビュー ### "The CRM Freshsales is useful and adaptable" — 4.0/5 > **Rachel** | *2023年7月10日* | 情報技術、情報サービス | おすすめ評価：9.0/10 > > **良いポイント**: I like how simple it is to narrow down potential customers. I appreciate the convenience of being able to draft contracts for clients and have them sign them electronically. Having access to pre-made email templates, mass emailing, and detailed stats is also fantastic. > > **改善点**: The strict structure of Freshsales sometimes gets on my nerves. It's both helpful and confusing that there are so many filters to choose from. It can be a lot to take in at once. > > Managing your leads, prospects, deals, wins/losses, and clients is a breeze. It allows you to keep tabs on your emails and see when you were last in touch. When dealing with thousands of leads, this is a great way to keep everything straight and organized. ----- ### "Freshsales Review" — 4.0/5 > **Ellie** | *2024年6月17日* | Eラーニング | おすすめ評価：8.0/10 > > **良いポイント**: Easily view customer profiles. Edit the views to see what is needed most - for example, we have important details at the top of their profile, like their contact details. It records all communication in one location for quick access when needed. Fairly simple navigation structure, search bar to find customers, navigation bar down the side to access different areas of their profile. The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet. Our phone system is built into this system, meaning we can see who is calling and when you click their name, it brings you straight to the customer profile. Automated emails when fields are updated take a lot of work off our hands. > > **改善点**: I've found creating Analytics Reports to be very complicated and difficult to understand - you need to follow the guidance on how to do this, or have help from someone who does understand, they did not seem simple to set up. It will prompt you to refresh the page fairly often, meaning you lose you place on a page and have to scroll back down. The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view. > > The system itself is very good, and the company are willing to create special features if needed, and are happy to work with our system manager to ensure it meets the needs of our business. There is a lot of potential to the Freshsales system that our team are looking to utilise, especially around automations. Sometime the customer service they offer through their instant chats does not always lead to a solution. I found the chatbot that offers suggestions for help rarely comes up with the answers to my queries - then their is usually a language barrier when conversing with their overseas customer service operatives who manage the chat one you get past the chatbot - their team often help with a solution, but it can take some time. ----- ### "Freshsales. Fresh start." — 3.0/5 > **Tori** | *2023年8月14日* | 機械工業 | おすすめ評価：6.0/10 > > **良いポイント**: Up front, nothing seems overcomplicated. It has the essentials we need to track business on the sales side. Those who tend to support tickets are quite helpful. Happy with the timely, honest support we receive\! > > **改善点**: As with any system, there are areas of improvement, wishes for changes, and improvements we would love to see implemented. I wish there were more transparent check-ins telling us upcoming changes that are being worked on in the background. I also wish we were notified when updates were going to run so that could better prepare when "Blackout" periods are going to take place during the workday. > > This was our company's first CRM. We still enjoy Freshsales, but often find quirks and areas for improvement that we sent to our representative. There have been advancements since we started with Fresh, but would love to know more insight on what's to come in the next year and three-year plan, so we can prepare and know how the system will improve over time. ----- ### "Freshsales" — 5.0/5 > **Syed** | *2024年3月30日* | 物流、サプライチェーン | おすすめ評価：9.0/10 > > **良いポイント**: very comprehensive CRM tool which covers all sales related activities, integrated with Freshdesk ticketing tool as well so you can monitor your clients' tickets also, license price is very good as compared to other crmCRMproducts. > > **改善点**: reporting and analysis is bit limited to filters and available options, plus reporting and making dashboard analysis is bit difficult for non-technical person and technical person like admin has to engage with sales team to teach them how to prepare your reports, graphical representations and dash boards. > > overall Fresh sales is very good and affordable CRM for companies looking for good CRM and very reasonable license pricing. ----- ### "Freshsales CRM is a good solution for Insurance Companies" — 4.0/5 > **Jayanth** | *2023年8月8日* | 保険 | おすすめ評価：7.0/10 > > **良いポイント**: - Good customer support team- Price- Customizations- Marketing capabilities- Add ons- Customer communication mediums (SMS/Email/Chat, Chat bots) > > **改善点**: - Product bugs- Feature limitations- Freshworks product integrations do not talk well with each other > > Freshsales has helped our organization overall. Our Insurance agents access everything from Leads, Customers, and Communications (SMS, Email, Chat) in Freshsales CRM. We have also integrated our internal systems with Freshsales CRM through custom app developments to customize the CRM as per our business requirements. ----- ページ：1 / 26\ 次へ: [次ページ](https://www.capterra.jp/software/155563/freshsales?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/155563/freshsales) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ