Gorgiasの概要
Gorgiasは、Shopify、Magento、およびBigCommerceの店舗向けの、評価の高いカスタマー・サービスおよびライブチャット・ヘルプデスクです。
メール、ライブ・チャット、電話、ソーシャル・メディアからのカスタマー・サポート・リクエストを1か所で確認できます。ワンクリックで、注文の編集や返金、サプスクリプションのキャンセル、ロイヤルティ・ポイントの獲得などができます。
テンプレート、自動化、ルール、マクロを使用して、サポート時間を短縮できます。サポート・チームの生産性が向上し、顧客も満足するでしょう。
今すぐデモを入手して、その仕組みをご覧ください。
Gorgiasの対象ユーザー
Shopify、Magento、BigCommerceの店舗は、収益を促進し、カスタマー・サービス・エクスペリエンスの合理化を支援する、スマートなオールインワン・ヘルプデスク・ソリューションで時間の節約ができます。
Gorgiasをご存知でしょうか？ 別の人気製品との比較
Gorgias
Gorgiasの他のおすすめ代替製品
Gorgiasのレビュー
Charles
検討した類似製品：
Better than Zendesk
製品を使ってみた感想： Pleasant.
良いポイント:
Easy to use. Has live chat and now a customer support area to answer all those questions. Integrates with WhatsApp and Instagram. Allows multiple languages in one price plan.
改善してほしい点:
There's no pause plan when undergoing integrations or updating the website for a time, but you can always ask them to close it and come back later.
Annie
Gorgias: A Smooth, Seamless Customer Service Experience!
製品を使ってみた感想： Overall, Gorgias has been a great tool for streamlining our customer service process. It's intuitive and easy to use, and it has significantly improved our customer service times. However, there are certain areas where the system can be slow to respond, which can be irritating at times.
良いポイント:
Gorgias has been a total lifesaver for our customer service teams. It's intuitive, automated, and easy to use. It has significantly improved our customer service process and enabled us to provide faster, more efficient customer service than ever before.
改善してほしい点:
Although Gorgias is great for automating customer service, the user interface can be a bit daunting and difficult to use at times. Additionally, the system can be slow to respond in certain cases.
Aicel
Gorgias
良いポイント:
User-friendly and very easy to understand, and customize. I’d use it again.
改善してほしい点:
I wish it had a better / less office look, make it more easy on the eyes.
Stefanos
Gorgias: A Powerful Customer Service Solution
製品を使ってみた感想： Overall, Gorgias is an incredibly useful tool for customer service teams. It has enabled us to quickly and efficiently respond to customer inquiries.
良いポイント:
Gorgias is a great customer support tool that has made it easy for our team to quickly respond to customer inquiries. It's simple to use, and the dashboard is well organized, making it easy to search for and respond to customer queries.
改善してほしい点:
One downside to Gorgias is that it can be slow at times and can be glitchy when switching between different screens.
Eszter
Best help desk, highly customizable, reasonable price
製品を使ってみた感想： Although our website is not built on one of the major platforms that Gorgias integrates with we are still able to implement it and centralize all our messages, make it easy for our team to communicate, assign team members and deal with cases based on priority. Also, Gorgias pricing is based on how many tickets you use a month so it adapts to the ever-changing business needs.
良いポイント:
We were looking for a helpdesk tool to make our customer service team more efficient by centralizing all communication channels into one (email, live chat, social media). Gorgias offers it all! Highly customizable dashboard, they even offer a 5 day free trial and if you re not satisfied after the first month, they refund you the money! Their customer service team is very helpful and knowledgeable.
改善してほしい点:
It would be nice if they offered phone support and more e-commerce integrations.
