キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年
DeskAlertsとは？
DeskAlertsは、非常に人気のあるエンタープライズ・アラート・ソフトウェアです。Hilton、American Express、KRKA、Magura Asia Ltd.などの企業が DeskAlertsを使用し、10,000以上のユーザー画面にポップアップ・アラートを送信して、メッセージが最後まで読まれるまで従業員の業務を停止させています。このアラートは100%の従業員が受け取り、確認することが保証されています。DeskAlertsは、デスクトップ・アラート、モバイル・アラート、SMSなど多くのコミュニケーション機能を備えたマルチチャネル・アラート・ソフトウェアです。
DeskAlertsの対象ユーザー
IT部門とヘルプデスクのスタッフは、このシステムを使用してシステムの計画的な停止について事前に従業員に警告することができます。これにより、従業員はその時間を有効活用して他の手配を進めることができます。
DeskAlertsの他のおすすめ代替製品
DeskAlertsの評判・レビュー
Good tool for instant notification
製品を使ってみた感想：
We were looking for an easy-to-use and nice looking "popup" tool with delegation capabilities and straight-forward notification push (we need a fast annoucement system). Deskalert do the job, with limited resources.
You may use it avery basically or even use one of the numerous features that help you to meet your specific needs.
良いポイント:
Easy to use to reach users to inform them about important information. Good layout and capabilities. Delegation is possible to allw users to use the tool for their own purposes.
改善してほしい点:
Deployement of agent was had but they enhanced the auto-deploy feature (not yet used) and self branding customisation remains limited even if the message content is fully customisable.
DeskAlertsからの返信
3 年前
Dear Olivier, we are proud to get such great feedback! Thank you very much for taking the time to describe your experience with DeskAlerts. We are happy that the software meets your requirements. We count ourselves lucky for customers like you! We appreciate you mentioning the auto-deploy feature. It took some time to develop it, but in the end, we got a lot of positive feedback from our customers. Thank you again for your opinion!
This is a great business alerting system
製品を使ってみた感想： The support was wonderful and quick. It was tricky to install at first but the support team assisted wonderfully.
良いポイント:
I researched top Alerting type systems for work environment.
改善してほしい点:
We needed to constant updates to the client interface but that has been fixed now.
Do not recommend
製品を使ってみた感想： Poor, support team tried to fix issues but never could. We requested a refund and were denied, after making our case and explaining we hadn't been able to use the product we were simply ignored.
良いポイント:
We didn't find anything that we liked about the software except for the demo
改善してほしい点:
We spent over a month trying to get it to work and it had problem after problem, from having to have prerequisite software installed, multiple support articles that were different, no resolution on issues for example the cloud server would stall and stop sending alerts, had to request support to reboot over and over, no resolution
DEskAlerts Review
製品を使ってみた感想： brilliant overall experience from deployment to easy use of the console and sending out alerts, updates, and surveys, made super easy.
良いポイント:
ease of setup ease of deployment excellent functions excellent support
改善してほしい点:
Creating templates could be made easier, especially with company logos etc
DeskAlerts review
良いポイント:
I've used DeskAlerts to deliver IT warnings regarding planned downtime's and technical challenges. While our email platform has been having troubles, DeskAlerts allows individuals to view the notifications even if they are undergoing other technological issues.
改善してほしい点:
It might be challenging to determine whether users have seen published messages. Some issues, such as the inability to stop the display are fixed swiftly by the support staff in no time, which i should give more credits to the support and developer team.
