--- description: timetoreplyを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: timetoreplyとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [メール管理ソフト](/directory/30553/email-management/software) > [timetoreply](/software/153065/time-to-reply) # timetoreply Canonical: https://www.capterra.jp/software/153065/time-to-reply ページ：1 / 3\ 次へ: [次ページ](https://www.capterra.jp/software/153065/time-to-reply?page=2) > セールス、サポート、サクセス、およびリモート・チームの応答時間と接触率のモニタリング。どのメール・クライアントでも機能します。 > > 評価：42人のユーザーによる評価は**4.5/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### timetoreplyの対象ユーザー カスタマー・サービス、カスタマー・サクセス、クライアント・サービス、セールス・チーム、社内／チーム・コミュニケーション ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.5/5** | 42 レビュー | | 使いやすさ | 4.4/5 | レビュー全体に基づく | | カスタマー・サポート | 4.6/5 | レビュー全体に基づく | | 価格の妥当性 | 4.4/5 | レビュー全体に基づく | | 機能 | 4.4/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Time To Reply - **ロケーション**: Leatherhead, 英国 - **設立**: 2013 ## ビジネスコンテキスト - **価格プラン**: $29.00 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Windows（オンプレミス） - **サポートされる言語**: 英語 - **利用可能な国**: アイスランド, アイルランド, アゼルバイジャン, アフガニスタン, アメリカ合衆国, アラブ首長国連邦, アルゼンチン, アルバ, アルバニア, アルメニア, アンギラ, アンティグア・バーブーダ, アンドラ, イエメン, イギリス, イスラエル, イタリア, イラク, イラン, インド さらに132件 ## 機能 - Third-Party Integrations - アラート／通知 - コラボレーションツール - 共有受信箱 - 連絡先管理 ## 統合 (合計8件) - ActiveCampaign - Constant Contact - Gmail - Google Workspace - HubSpot CRM - Maropost - Microsoft Outlook - Zapier ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート ## Category - [メール管理ソフト](https://www.capterra.jp/directory/30553/email-management/software) ## 代替製品 1. [monday.com](https://www.capterra.jp/software/147657/monday-com) — 4.6/5 (5738 reviews) 2. [Gmail](https://www.capterra.jp/software/202338/gmail) — 4.8/5 (13353 reviews) 3. [Google Workspace](https://www.capterra.jp/software/168389/google-workspace) — 4.7/5 (17519 reviews) 4. [Microsoft Outlook](https://www.capterra.jp/software/1010311/microsoft-outlook) — 4.5/5 (2438 reviews) 5. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1758 reviews) ## レビュー ### "In Depth Look" — 5.0/5 > **認証済みレビュアー** | *2021年2月9日* | 建設 | おすすめ評価：9.0/10 > > **良いポイント**: Ability to see trends with user response times. > > **改善点**: No outlook integration to mark certain emails as do not track. > > Very good experience overall. ----- ### "A niche product that could be widely used" — 4.0/5 > **Daniel** | *2020年2月18日* | 機械工業 | おすすめ評価：8.0/10 > > **良いポイント**: This product works as advertised and allows us to see how quickly our various customer facing groups respond to requests made of them. Honestly, a feature that should be baked right in to our email provider, but sadly is not. The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can. A true testament to the power of cloud offerings. License model is based on data ingest (monitored mail accounts) not number of readers. This allows us to give all team members access that need it, to reports on shared accounts without driving up the cost. The visual presentation / dashboarding is nice. > > **改善点**: We uncovered a few security issues early on with the software, all of which were patched within a week of our bringing it to TTR's attention. The interface is not as intuitive as it could be, nor is the company setup. Some features are missing like per-mailbox "open hours" which can as of now only be set at the company level, and static dashboarding for our bill-board type displays in our call center. > > Early on I got the impression that this software was in its early stages, however the company handled all critiques and answered many of our requests very quickly. The trial period was excellent, allowing us to vet the software before purchase. The price is right for our organization, and their support (one of my most important considerations when choosing a vendor) is the gold standard of responsiveness, knowledge of their software, and friendliness. ----- ### "timetoreply Review" — 4.0/5 > **John** | *2021年2月9日* | 経理 | おすすめ評価：5.0/10 > > **良いポイント**: Report are good, great to navigate and we'll laid out > > **改善点**: Need to differentiate between roles more ----- ### "Provides tremendous insight" — 4.0/5 > **Bryce** | *2021年2月4日* | 通信 | おすすめ評価：10.0/10 > > **良いポイント**: We were struggling to fully understand the requests coming from our partners and customers. We had an idea but if we could better understand when partners reached out, how they reached out, and how quickly we responded we could drive increased satisfaction. This software helped us to answer all of those questions. It also gave us the ability to see trends for our highest value partners. > > **改善点**: It's very standalone. I wish that I had the ability to better integrate with other reports. > > We've been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. The software has been incredibly valuable to our organization. ----- ### "Email Reporting that Works" — 4.0/5 > **Paul** | *2020年2月3日* | コンピュータ・ソフトウェア | おすすめ評価：10.0/10 > > **良いポイント**: The fact that I can setup filters that identify email volume and interactions from specific clients. > > **改善点**: The reporting functionality limits the date range of data that you can analyze at one time. Since I do annual reporting, I have to combine data outside of TTR for those lengthy reports. > > I enjoy the simplicity of the product and how quickly I was able to configure and deploy for my team. In addition, the Support team has been great about addressing any issues that have arisen. ----- ページ：1 / 3\ 次へ: [次ページ](https://www.capterra.jp/software/153065/time-to-reply?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/153065/time-to-reply) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ