--- description: Nicereplyを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nicereplyとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [顧客満足度ツール](/directory/30541/customer-satisfaction/software) > [Nicereply](/software/152920/nicereply) # Nicereply Canonical: https://www.capterra.jp/software/152920/nicereply ページ：1 / 13\ 次へ: [次ページ](https://www.capterra.jp/software/152920/nicereply?page=2) > Nicereplyは、サポート・チーム向けの顧客満足度調査ツールです。CSAT、NPS、CESを測定するワンクリック調査を作成して送信します。 > > 評価：283人のユーザーによる評価は**4.7/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Nicereplyの対象ユーザー 優れた顧客体験の提供に焦点を当てている企業。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.7/5** | 283 レビュー | | 使いやすさ | 4.7/5 | レビュー全体に基づく | | カスタマー・サポート | 4.7/5 | レビュー全体に基づく | | 価格の妥当性 | 4.7/5 | レビュー全体に基づく | | 機能 | 4.6/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Nicereply - **ロケーション**: Bratislava, スロバキア - **設立**: 2011 ## ビジネスコンテキスト - **価格プラン**: $59.00 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース - **サポートされる言語**: アイルランド語, アラビア語, イタリア語, インドネシア語, ウクライナ語, オランダ語, スウェーデン語, スペイン語, チェコ語, デンマーク語, トルコ語, ドイツ語, ノルウェー語, ハンガリー語, フィンランド語, フランス語, ヘブライ語, ポルトガル語, ポーランド語, ロシア語, 中国語, 日本語, 繁体中国語, 英語, 韓国語 - **利用可能な国**: アイスランド, アイルランド, アゼルバイジャン, アフガニスタン, アメリカ合衆国, アラブ首長国連邦, アルジェリア, アルゼンチン, アルバ, アルバニア, アルメニア, アンギラ, アンゴラ, アンティグア・バーブーダ, アンドラ, イエメン, イギリス, イスラエル, イタリア, イラク さらに209件 ## 機能 - Third-Party Integrations - アンケートおよびフィードバック - アンケート／投票管理 - エンゲージメント追跡 - カスタムURL - クレームのモニタリング - ダッシュボード - テンプレートのカスタマイズ - データのインポート／エクスポート - トレンド分析 - ネガティブ・フィードバック管理 - ビジュアル分析 - フィードバック管理 - マルチチャネル・データ収集 - マルチチャネル販売 - メール・マーケティング - メール管理 - モバイル・アンケート - レポート／分析 - 質問のカスタマイズ ## 統合 (合計16件) - Aircall - CloudTalk - Dixa - EvaluAgent - Freshdesk - Front - Gmail - Help Scout - Kustomer - LiveAgent - Mailchimp - Microsoft Outlook - Pipedrive - Slack - Zapier ... さらに1件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - チャット対応有 ## Category - [顧客満足度ツール](https://www.capterra.jp/directory/30541/customer-satisfaction/software) ## 関連カテゴリー - [顧客満足度ツール](https://www.capterra.jp/directory/30541/customer-satisfaction/software) - [カスタマーエクスペリエンス ソフト](https://www.capterra.jp/directory/30671/customer-experience/software) - [調査ツール](https://www.capterra.jp/directory/30092/survey/software) - [カスタマーレビュー管理ツール](https://www.capterra.jp/directory/31024/review-management/software) - [NPSツール](https://www.capterra.jp/directory/32075/nps/software) ## 代替製品 1. [SurveyMonkey](https://www.capterra.jp/software/32728/surveymonkey) — 4.6/5 (10455 reviews) 2. [Trustpilot](https://www.capterra.jp/software/169618/trustpilot) — 4.5/5 (1204 reviews) 3. [Jotform](https://www.capterra.jp/software/158456/jotform-4-0) — 4.7/5 (2889 reviews) 4. [Typeform](https://www.capterra.jp/software/137289/typeform) — 4.7/5 (967 reviews) 5. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1783 reviews) ## レビュー ### "Happy or disgruntled customers" — 5.0/5 > **Renata** | *2024年7月18日* | コンピュータ・ソフトウェア | おすすめ評価：9.0/10 > > **良いポイント**: the comments received good recognize the good work that is done daily and the bad comments makes it work harder so that all the comments are good and every time we manage to reduce those bad comments that affect us for the other clients that read them and see something bad of the site The prices are the best because if you buy the annual plan it is much cheaper than buying each month is a good offer annual plans > > **改善点**: the platform is very simple I would like that could be customized more to the taste of each otherwise I do not see anything bad all the work by means of nicereply is much simpler and more comfortable > > allows us to see our own mistakes or what we are doing wrong and serves to improve each day more and fight because customers feel satisfied with the service and the product they acquire ----- ### "Great and easy to use for for Customer Support metrics\!" — 4.0/5 > **Lemuel** | *2022年7月7日* | コンピュータ・ソフトウェア | おすすめ評価：8.0/10 > > **良いポイント**: It was easy to filter and see a support agent's CSAT ratings quickly > > **改善点**: The graphs/charts could be more refined and have a more appealing UI instead of a simple barebones pie chart/bar graph ----- ### "Good idea in theory, but misses the mark when it comes to overall functionality." — 2.0/5 > **Kevin** | *2018年7月2日* > > **良いポイント**: It was fairly easy to set up and get running. The supplied good write-ups for getting things installed and connected to things like Zendesk. The graphs are easy to just copy-paste the code and it looks pretty nice. > > **改善点**: If you make a mistake when setting up your reviewing, you have to start from the beginning to fix that mistake, you can't just fix it. I ever reached out to support for help but, after several days of no response, I ended up just deleting all the work I did and starting over from scratch. Only then I heard back from support and they essentially told me to do just that. In addition to this, it's impossible to get an accurate measurement of historic data. I wanted to simply pull my team's average score on a daily basis and report that. First off, they don't allow you to pull this information via CSV or spreadsheet, I had to look at this tiny chart and hover over each day individually. Secondly, I noticed different scores when I changed the date range. For example, I set my date range as May 1st - May 31st and on May 1st, my average team score was 5.93. When I changed my date range to May 1st - June 23rd and looked at May 1st, my average team score was now 6.1. I emailed their support, waited a few days, and heard back that they would check with their engineering team about that. A few days later, they said "The graph has just an informative character and scores are changed a bit so graph doesn't look to "bumpy" when there are multiple different scores every day. " When I pressed more on this, they said that I'd have to change the date range to each day to get accurate historic information, which is absolutely awful. Searching for a replacement for this product... ----- ### "Easy to use" — 4.0/5 > **Emily** | *2019年8月14日* | 消費財 | おすすめ評価：8.0/10 > > **良いポイント**: Definitely one of the more customize-able programs when it comes to overall look. We were able to create surveys that look just like all of our other branding. Nice Reply is super easy to use and their support team is always available for any issues no matter how small. They helped on board our global team and translations are a breeze. > > **改善点**: Even though visual customization is great, there's not much wiggle room with the program itself. We hit a few roadblocks trying to adapt surveys for specific purposes other than CSAT and NPS. > > Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful. ----- ### "Nicereply does exactly what it needs too: deliver ratings and statements from email Customers." — 5.0/5 > **Zach** | *2018年7月2日* | おすすめ評価：9.0/10 > > **良いポイント**: Nicereply knows what its good at and doesn't focus on anything else. The UI is intuitive, basic and helpful. This is a true "meat and potatoes" tool. It provides our team a pulse on our email support and customer contacts. > > **改善点**: As stated previously, Nicereply only does one thing, albeit well. It fulfills its purpose but doesn't bring anything new or cutting edge to the table. You know what you get, the whole time. > > Nicereply provides our team with an immediate understanding of a customer's view of their service. It also allows us to keep our eye on any customers that require additional attention or feel that their service or product experience is incomplete. ----- ページ：1 / 13\ 次へ: [次ページ](https://www.capterra.jp/software/152920/nicereply?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/152920/nicereply) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## 構造化データ