ServiceNowの概要
成長するIT組織がチーム間のコラボレーションを促進して問題の根本原因を特定し、インシデントを管理して生産性を向上できるよう設計された、ITサービス管理ソリューション。ServiceNowでは、チームがAI対応型仮想エージェントを使い、カスタム・テンプレートの使用、カスタマー・サービスや人事の一般的な状況に関するリクエストを管理できるようにします。プラットフォームには、変更およびリリース管理、予測インテリジェンス、ナレッジ管理などの機能があります。
ServiceNowの対象ユーザー
ITSMスペース。これには、あらゆる規模や業界の成長企業が含まれます。
ServiceNowをご存知でしょうか？ 別の人気製品との比較
ServiceNow
ServiceNowの他のおすすめ代替製品
ServiceNowのレビュー
匿名レビュアー
カスタマイズできすぎてしまう
良いポイント:
チケットの内容から粒度まで、設計時にカスタマイズ出来過ぎる部分が多く、ページの設計者から利用者までの全員がチケットの文化やベストプラクティス を理解しているという理想的なチームであれば、有利に働く。
改善してほしい点:
チケットの内容から粒度まで、設計時にカスタマイズ出来過ぎる部分が多く、運用をきちんとイメージした設計ができないと、複雑で煩雑な仕様になりやすい。また、ＧＵＩも無駄な機能が多すぎるため、本当にアクセスしたいページまでのジャーニーが長すぎる。
Brandon
I used ServiceNow in a Desktop Support Role
製品を使ってみた感想： I used ServiceNow daily, almost hourly to be honest, as a Level 2 Desktop Support Agent. It replaced vFire which was getting slow and agonizing to work with. Tickets would come in and we would perform the work and move the ticket along and/or close it altogether depending on the job. I liked using it and felt it was very robust and powerful while still being nimble and problem free.
良いポイント:
ServiceNow is fast and issue free so long as it's setup correctly. The interface is simple and easy to understand. The learning curve, unlike older software, is practically nonexistent.
改善してほしい点:
Sometimes tasks can have subtasks that are nested so deeply that they can be missed on first glance. I wish the software had a simpler nesting system.
Sudhir
Single solution for your IT management needs
製品を使ってみた感想： My overall experience has been very good. It is a one stop solution for managing your IT requirements and is pretty much structured. users get real time updates on the service now requests and it keeps track of all the past requests raised by the users. We used it for a our requirements ranging from a very simple password reset for an application to installing a new application altogether.
良いポイント:
The best part that I like the most about Service Now is it's completely automated. We have used this tool for IT management whereby anything related to raising a request for a hardware or a software installation requirement would be logged on Service Now. The logging process is pretty simple and once logged this will create a notification for the supervisor to review and approve.
改善してほしい点:
In the past, we have had challenges in re-opening the service now tickets once they were closed in error. This led to a number of internal complaints as we had to requests the users to open new tickets for the same request.
Easy to setup but limited features
製品を使ってみた感想： We use service now every time a change request needs to be raised our experience has been fine but the UI is very bad.
良いポイント:
It's easy to setup and has limited features without overwhelming the user
改善してほしい点:
The features are limited and UI is very bad
認証済みレビュアー
ServiceNow Gets You Working Now
製品を使ってみた感想： I love the software and use it daily. It is performing well and never is down or unavailable for use. It is a reliable and effective tool for our organization.
良いポイント:
The software is easy to use and read exactly what details you need. It is customizable to run various reports, as well as for automated actions for things you need done when some steps are completed.
改善してほしい点:
It does require someone to be an administrator to really learn the platform and be able to configure it the way it is needed. It is not as mobile device friendly as it could be.
