Epos Now

I highly recommend this business.

良いポイント:

The till system works seamlessly for my business. This is what I have been looking for. I really like the ability to check my reports using the cloud option. So I can check reports even when I’m at home.

改善してほしい点:

I can’t really look at anything negative at the moment for the service they provide

Good experience with support

製品を使ってみた感想： I am very happy with epos now. I’m not very techy but the software is very comprehensive and I’m able to do the things I need to. I’m also very happy to have my till and card processing together with one company and the customer service has been top notch.

良いポイント:

I had an issue with my back office and the tech who helped me was super friendly and knowledgeable. She was able to fix my problem. I’ve always had such a positive experience with the whole support team but this one in particular, [sensitive content hidden] I believe, was phenomenal.

改善してほしい点:

Wait times can be long sometimes but it’s really not that big of a deal.

EPOSNOW IS A SCAM!!!!

製品を使ってみた感想： The worst nighmare ever...the lies is unbelievable in that they promise you everything you ask for but 1/2 the options aren't available & you DO NOT GET YOUR MONEY BACK EVER regardless of who you complain to & no messages are EVER returned...STAY FAR AWAY FROM THIS COMPANY IN THE U.K & I cant believe they infiltrated the U.S...but it's a matter of time before everyobe will see who they are!

良いポイント:

ABSOLUTELY NOTHING!!! There is no liking other than the monitor looks a little appealing but thats it!

改善してほしい点:

There's nothing at akl to like the most or the least its 100% a scam & a disaster to understans,operate & dealing with the staff?? It would be MINIMUM 10 pages long as to addressing that specific issue of incompetancy...basically what I'm saying is DO NOT ENTERTAIN EPOSNOW! Thats the warning.

Good efficient service

製品を使ってみた感想： We have 3 till systems with them and once we got them set up correctly, they wall work really well. Great backend for inforn=ming our accounts and reporting. Allgood.

良いポイント:

Their support team are helpful, courteous and skilled at solving problems. Highly recommended!

改善してほしい点:

Sometimes it can take a while to get through on the phone

Great system

製品を使ってみた感想： Great experience overall, I would highly recommend it to other companies out there who require an EPOS System.

良いポイント:

Support are very responsive and the system works exactly as it should.

改善してほしい点:

The Windows system option has low SSD storage, this is just a flaw with the Windows kit.

Epos scam stay away

製品を使ってみた感想： Shit mangers dont even want call or anything even when they say i first point contact

良いポイント:

I did there a scam stay away they lie on phone and then ask them for copys they dont want give

改善してほしい点:

They want take over you please dont go with the.

Great experience with epos

製品を使ってみた感想： Great company to deal with and quick and efficient response.

良いポイント:

Swift response and quick correction of the issue

改善してほしい点:

No cons to mention on this experience and we were dealt with efficiently

Good customer service

製品を使ってみた感想： I have had a good business run with epos now and hopefully it remains same with good customer service which is very important for me.

良いポイント:

Quick support over the chat and agents are available any time you need help.

改善してほしい点:

Not enough access for agents specially with Held payments. There are some agents which affects the customer experience but overall good.

Very satisfied.

良いポイント:

Fast and efficient today at resolving my issues.

改善してほしい点:

The hoops required to jump through before I could actually talk to someone.

Good system

製品を使ってみた感想： Great service customer service very helpfull

良いポイント:

It’s like a full account package very efficient

改善してほしい点:

Nothing at all everything is there for you

The Best POS System Since Slice Bread

製品を使ってみた感想： My overall experience with the system is 100% satisfied.

良いポイント:

What I like most about the system is that you can access the system from anywhere, also you man maintains items from the back office without interfering with the cash register

改善してほしい点:

Absolutely nothing at the moment, the system works well, and I fine no objection.

Epos or no Epos

製品を使ってみた感想： One word excellent , i even recomend this system to friends .

良いポイント:

The system is extreamly easy to use and any problems the staff are only at the end of the phone .

改善してほしい点:

There wasnt much to dislike everything works how it should and when it should , the

Happy customer. Happy business

製品を使ってみた感想： We have found Epos system easy to use . Never had a problem contacting them to discuss a problem . Very Happy with the service we receive

良いポイント:

Everyone we speak to is always helpful. If we have an issue they go above and beyond to help . The equipment is easy to use . The payments are always paid on time . There is always someone there at the end of the phone to discuss what we need . They always confirm by email that the issue has been sorted . Excellent customer service .

改善してほしい点:

Maybe some of the pricing costs of equipment but generally nothing that we least like

The worst company I’ve ever seen

製品を使ってみた感想： I would never recommend this company. The customer service I’ve experienced has been a joke, no refund 7 months into contacting them about it, absolutely no help. Closed my ticket without issuing the refund, I attached bank statement proofs of the money they took from me and there has been absolutely no help giving me back my €113, the worst I’ve ever seen in my life. How a successful company can take €113 off of a small business, not even send the product I was charged for and still not giving my money back after receiving proof? Unsure how this is even sustainable. Robbing from small businesses, absolutely disgusting and shocking behaviour. How many customer service representatives have to send it on higher to get a refund? I would never recommend epos now to anyone.

良いポイント:

Nothing. There has been no help given to us at all.

改善してほしい点:

Epos now scammed me out of money. I purchased a full bundle in January for €113 and never received the till, now 7 months later I’m contacting them every day for my refund and being passed around like a spare part with absolutely NO help from anyone of them.

EposNow for a bar

製品を使ってみた感想： Very positive. Easy to set up and runs well and the overall cost is excellent.

良いポイント:

Easy setup and ongoing management of the system. Cloud sync allows remote management. Easy for our bar staff to use. Customer support is also very good - if we have an issue it's normally a 5 minute phone call to get it sorted.

改善してほしい点:

The previous product management was clunky, but the new version has streamlined it and now lets us change the pricing of multiple products at once. As we are a not for profit Social Club, initial verification by [sensitive content hidden] was a pain because we don't have a company number.

Not fit for purpose

製品を使ってみた感想： Terrible, they have had months of money out of us and we have had 2 weeks of service from them, they need to release the contract obligation and stop theifing money from our small business.

良いポイント:

We were promised the earth and the customer service delivered nothing, we told them that we need the system for our farm shop and it needed to weigh fruit and vegtables and lots of cheese etc, so we purchased the scales ( very expensive) and was told it would all be easy, i made it clear i had staff of all ages and they explained it would be easy. it was not! it was so slow, it took nearly 65/70 secounds per item, it was taken 10 minutes to serve one customer it was terrible. we explained this, nothing changed, so we had to stop using it, for 14 months since i have been trying to stop the payments coming out of bank and all the time they say "we are in contrat" but what about there contract obligation of a working product fit for purpose! its disgusting and every month they take the money.

改善してほしい点:

The fact that they belive they have the right to keep taking monthly payments for doing noting, for providing no service, they can see from our log ins we used it for two weeks, it was so bad we nearly lost our business over it!

Crosville Club

製品を使ってみた感想： [sensitive content hidden] brilliant sorted everything out easy to talk to.with out people like [sensitive content hidden] I think companies can loose business.
My experience was 10/10

良いポイント:

I spoke with [sensitive content hidden] about payment for the till which I thought was incorrect.He went through everything with me and explained in a way I could understand and the reasons for this he made me feel comfortable and valued .Wish everybody I spoke with on the phone had his attitude a credit to your company.

改善してほしい点:

The only thing I found difficult was getting to right department on the phone to many numbers confusing.

Fakse information

製品を使ってみた感想： I would never recommend this system. I will tell anyone who is looking for a system to not buy this one.

良いポイント:

I was sold this product with many promises. The criteria we needed was promised and never delivered. We have been waiting for a refund after returning the hardware for 3 months

改善してほしい点:

Customer aervice do a great job of 'looking into it' and say it is sitting with management management have never been in touch. They simply don't care. They owe us over $2000.

System Keeps Bugging Out, No in-Person Support

製品を使ってみた感想： Terrible. Absolutely do not recommend.

良いポイント:

Nothing. The system bugs out and there’s no support during restaurant hours.

改善してほしい点:

That it keeps freezing. Then there’s no support during restaurant hours. I am being charged for things I didn’t sign up for and then the number they give you to sort it out doesn’t go to the right person. On top of this if you don’t sort it out (which you actually can’t), they stop access to your system.

FAKE ADVERTISING WITH NO CUSTOMER SUPPORT

製品を使ってみた感想： THE WORST INVESTMENT !!!
I CAN NOT RECCOMEND IT TO ANYONE.
FAKE CUSTOMER SERVICE, NO CUSTOMER SUPPORT AND THEY ARE BASICALLY CONMEN JUST TAKING MONEY FROM OUR CREDIT CARDS AND BARELY ANY OPTIONS OF STOPING THE PAYMENTS.

良いポイント:

Nothing! when I was looking for POS systems, I stumbled on this, and thought I should give it s try, once they saw my interest everyone from their team was on my neck constantly emailing me to make payment, and telling me how they'll support us in every step. our business is based in Uganda - Africa

改善してほしい点:

Since then Aug 2022, they have been billing us despite the system getting to us like in december, since then they never respond to emails or if you call they put you on hold until your credit ends> very bad customer service, poor support and constantly billing. its now 1 year and 2 months and we have never used this fake system. its still as new as it was purchased. if you can't give us support, at least remove your fake software so we use other systems. this has been the most frustrating investment!!!!

Worst pos system and after sale support

製品を使ってみた感想： Worst ever would never recommend to anyone

良いポイント:

Nothing you guys will regret and always feel gutted why you decided to join them

改善してほしい点:

Worst worst company ever Will only charge you un-necessarly Had their worst lagging system which lagged forever and they still want to charge you for what you have never signed up for and the guy who signed you up with all the promised becomes ghost all of sudden and customer service team is the worst whatever they say they never do it.wont be going to these rip offs ever again and won’t recommend anyone else either stay away from them otherwise you will regret like me.

Was very happy [sensitive content hidden] service

製品を使ってみた感想： Good service of [sensitive content hidden] was very excellent

良いポイント:

The customer service of [sensitive content hidden] was excellent. She sorted my problem

改善してほしい点:

Service of [sensitive content hidden] was very good . She helped me in sorting my problem

Very competitive commission rate and great customer service

製品を使ってみた感想： Easy to use, everything arrives already setup and great customer service

良いポイント:

Easy to use , sales, revenue and payroll reports are very good.

改善してほしい点:

Have to pay extra to link your account software and online payment system

Great system

良いポイント:

Easy to use and bank at the end of the day being able to see the projections ie takings tax profit margins etc great bit of kit and excellent customer service when or if you have a problem.

改善してほしい点:

Not being able to do mail order over the phone as you can not take card payment over the phone.

owner/GM and supervisor

製品を使ってみた感想： customer service is good..so far good experience with EPOS. easy to programme product. also they need better connectivity with their 4G or 5G they offer for c.c processing. hand held device need some improvement.

良いポイント:

works great and easy to use ..easy to programmed and put the staff member time clock also.

改善してほしい点:

only thing they need to improve is if handheld credit card device donot work or communicate with pos we should able to enter manually credit card to process. rather than that is works fine