キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年
Epos Nowとは？
Epos Nowは、クラウドテクノロジーのパワーを通じて、あらゆる規模の企業がその可能性を最大限に引き出せるよう支援します。
Epos Nowの対象ユーザー
受賞歴のある弊社の独立した小売システムおよびホスピタリティ・システムは、あらゆる規模のビジネスで実証されており、公式のオンライン満足度は10点中9点を記録しています。
Epos Nowの他のおすすめ代替製品
Epos Nowの評判・レビュー
Excellent POS system
製品を使ってみた感想：
Excellent
Support on the telephone brilliant.
良いポイント:
Customisable User friendly Stable system
改善してほしい点:
Back office system not always easy to understand.
Always the best service
製品を使ってみた感想： Our charity has been working with EPOSNOW for years and they continue to improve their services and engagement consistently. Really happy customer who will not be persuaded to go anywhere else 😍
良いポイント:
My ticket was picked up within the hour and a phone made and problem resolved instantly. Knowledgable staff and efficient customer service.
改善してほしい点:
I couldn’t use our back office is not working as an excuse not to do the work I needed to do because they fixed the problem I had so quickly!!
The worst company I’ve ever seen
製品を使ってみた感想： I would never recommend this company. The customer service I’ve experienced has been a joke, no refund 7 months into contacting them about it, absolutely no help. Closed my ticket without issuing the refund, I attached bank statement proofs of the money they took from me and there has been absolutely no help giving me back my €113, the worst I’ve ever seen in my life. How a successful company can take €113 off of a small business, not even send the product I was charged for and still not giving my money back after receiving proof? Unsure how this is even sustainable. Robbing from small businesses, absolutely disgusting and shocking behaviour. How many customer service representatives have to send it on higher to get a refund? I would never recommend epos now to anyone.
良いポイント:
Nothing. There has been no help given to us at all.
改善してほしい点:
Epos now scammed me out of money. I purchased a full bundle in January for €113 and never received the till, now 7 months later I’m contacting them every day for my refund and being passed around like a spare part with absolutely NO help from anyone of them.
Epos Nowからの返信
2 か月前
Dear Stacey D, Thank you for taking the time to share your feedback. We are deeply sorry to hear about your experience and understand how frustrating and disappointing it has been for you. We genuinely appreciate your patience and would like to assure you that we take your concerns very seriously. It is concerning to learn about the difficulties you've faced in obtaining your refund and the lack of assistance you have received. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience and stress this has caused. We want to assure you that we are committed to resolving this matter for you. Please email us at [email protected] with your details and any relevant documentation. Our dedicated team will prioritize your case to ensure a swift resolution. Thank you for bringing this to our attention. We value your feedback as it helps us improve our services and support. Best regards, EposNow
The most comprehensive EPOS solution
製品を使ってみた感想： We was on an old EPOS and having upgraded to EPOS now allows me amazing insight into my business, I can see my busy periods, get comprehensive sales reports, stock reports and instantly add products across my stores.
良いポイント:
The most comprehensive EPOS solution for retailers. Cloud data and live sales on your app which by the way is equally as good. I have seen a fair few and this is by far the market leader.
改善してほしい点:
I've personally had a bit of bad luck with printers, but thankfully I took the care plan which allows me to warranty my equipment no quibble and quickly.
検討した類似製品：
Excellent product and even more excellent support
製品を使ってみた感想：
From start to present the overall experience has been pleasant with only 1 or 2 minor issues which were swiftly resolved once support were contacted.
The equipment works well and as most of it is cloud based it is all very streamlined.
良いポイント:
The cloud based back office is great as I personally am not based in the business where our tills are but can access almost everything remotely. Also, on the rare occasion I have required technical support I have faced almost zero hold time and had an exemplary service to fix my issues.
改善してほしい点:
It would be nice if I could view the 'till' screens remotely without paying for an extra license. Just to move buttons around etc not to use to actually be a 3rd Till device. Also the bulk import tool should really be included free as part of the package instead of an app with additional subscription cost... although we only really needed it to get setup and the free trial was long enough it would still be handy to have access to this feature.
