Hostaway

Best tool thus far!

良いポイント:

I love how many integrations hostaway has.

改善してほしい点:

The task would be perfect to use instead of turno if it had automatic payments.

Review and feedback

良いポイント:

Works well; support is quick and effective [today [sensitive content hidden] helped me in like easy hours via e-mail]; using mail templates

改善してほしい点:

In Hungary we have to register all the guests' data to a system (called NTAK and VIZA) and HA is not capable to do this therefore we must use a 3rd party system manually to do that. This kind of implementation (multi ntak) would be awesome and I am sure many users in Budapest and in Hungary come to use HA.

Hostaway - good but painful!

製品を使ってみた感想： We moved from Hostify to Hostway due to the greater amount of features available. Whilst we still believe we did that right thing it has taken a time, effort and money to get things working well. Even now, 2 months later we are uncovering syncing errors which have cost us dearly. Anyone thinking of using this product needs to make absolutely sure that data is being snycronised correctly. It's also worth noting that whilst Hostaway has a very in depth online help centre the actual customer services is frustrating whereby agents don't seem to understand the problems.

良いポイント:

Amount of Features Owner Statements Guest Portal Booking Engine

改善してほしい点:

Data Synchronisation Payment Processing Customer Support Task Management Analytics Financial Reporting

[sensitive content hidden] (Support Specialist) deserves a Gold Star

製品を使ってみた感想： Recently I needed help fixing a situation I created on the platform. I had the best Customer Service experience of any company when [sensitive content hidden], a Hostaway Support Specialist, helped me through the issue resolving my problems completely. During the session, she also taught me some new techniques for managing my listings. [sensitive content hidden] was a heaven-sent for the moment! Thank you!

良いポイント:

The ease of use of the software and its integration capabilities along with automated messaging.

改善してほしい点:

I'm a small-time Property Manager and Hostaway has so many features it's hard for me to keep up with all I need to be trained to do.

検討した類似製品： Guesty For Hosts

Hostawayに切りかえた理由： Reviews from the industry and training features

Good, but...

製品を使ってみた感想： Overall it has been good, but it has changed a lot since we first started with Hostaway. We are becoming less pleased with our experience.

良いポイント:

Has many functional features that help with operations.

改善してほしい点:

Hostaway is more focused on adding additional services to sell versus improving the product they already have.

検討した類似製品： OwnerRez、Guesty For Hosts、iGMS、Hospitable.com

Hostawayに切りかえた理由： It was an all-in-one product and integration with our own website.

Hostaway Onboarding

製品を使ってみた感想： Our onboarding specialist [sensitive content hidden] has been really great helping us get everything set up and answering all of our questions. Very knowledgable, helpful and freindly!

良いポイント:

The onboarding process Set up Ease of use

改善してほしい点:

We have not run into any issues or problems. So far we like everything about Hostaway.

Fantastic Property Management Solution!

製品を使ってみた感想： We have been utilizing Hostaway for our short-term rental in Great Falls, and it has truly transformed our property management experience! The interface is intuitive and offers everything required to manage bookings, calendars, and guest interactions effortlessly. Thanks to Hostaway’s automation features, managing messages and replies has become effortless, saving us countless hours while enhancing our response time and guest satisfaction. The customer service is outstanding; the team responds promptly and is very knowledgeable. Whether you are overseeing a single property or multiple, Hostaway is a dependable tool that can help simplify operations and deliver an exceptional guest experience. I highly recommend it to fellow property owners and managers!

良いポイント:

The customer support is exceptional; the team is always quick to respond and very knowledgeable.

改善してほしい点:

Commission payments for VRBO and Booking.com. Would be nice if this can be done from the dashboard or automate payments.

Highly recommended!

製品を使ってみた感想： Overall, it’s been a fantastic experience, and I’m excited to continue using Hostaway for my business needs. Highly recommended!

良いポイント:

I’ve had a great experience with Hostaway so far! What stood out the most is the platform's intuitive and user-friendly interface, which makes managing tasks incredibly efficient. The onboarding process with [sensitive content hidden] was flawless—she was professional, helpful, and made the transition smooth and stress-free.

改善してほしい点:

So far, I haven’t come across anything I dislike about the platform.

Onboarding was Easy

製品を使ってみた感想： Very user friendly. Easy to use. Integration has been smooth and everyone has been so helpful!

良いポイント:

[sensitive content hidden] was amazing! He walked me through all the onboarding steps with ease. I was on a tight time table and he really helped me make it happen. Appreciate it!

改善してほしい点:

Nothing - all is great! I've used a couple different vacation rental softwares and this one has been very easy to use.

検討した類似製品： OwnerRez、Hospitable.com

Hostawayに決めた理由： Guesty was a little too expensive for me. It has good features but all in all the out the door cost was too high.

Hostawayに切りかえた理由： It had the full PMS abilities of pushing listings to channels and making edits inside of them. It also was priced well and has a nice user interface.

Quck response time

製品を使ってみた感想： Overall, fantastic experience with hostaway and all the support.

良いポイント:

I am able to get a response to any question I have very quickly.

改善してほしい点:

Only negative is it's ability to connect to more platforms allowing me to increase the booking platforms I'm on.

検討した類似製品： Lodgify

Hostawayに切りかえた理由： Ease of use and wanting the direct booking site that hostaway provides

Switched to Hostaway

製品を使ってみた感想： I was worried about the cost, but going back over what I spent on other software companies, the price is actually just fine. I was annoyed that I couldn't start the process on my own, and had to wait a week, but my onboarder
Fatih Govercin was extremely helpful. He was patient and quick. He met me at my ability level.

良いポイント:

It has all the features I need, and more.

改善してほしい点:

Takes awhile to get set up. I signed up and had to wait a week to start the onboarding process (trust me, it's needed).

検討した類似製品： Lodgify

Hostawayに決めた理由： I switched to Hosthub because I liked it's features. I was worried about guest integration because they didn't have VRBO inbox options. THey assured me it would be coming and they sent emails instead. Sure enough, my VRBO guests got left behind as emails were not sent, and since they do not send notifications, it took me way to long to know when something was wrong.

切り替える前の製品： Hosthub

Hostawayに切りかえた理由： Cost and ease of speaking with someone for a demo. Corry de Candole was quick to answer questions through email and the demo.

Hostaway is hands-down the best channel manager I've used to date...

製品を使ってみた感想： I really enjoy using the software and find the customer service to be superior to what I'd experienced so far from software services like this previously. I also want to note that this is a complex piece of software and does require some dedicated setup time... however, the customer support staff is really patient, a readily available, and are very friendly. I haven't ever been turned away by them without having my issue resolved - they're pretty great!

良いポイント:

Top level functionality, great customer service, intuitive controls/menus/interface.

改善してほしい点:

It's slightly expensive, but far cheaper than the past channel manager I've used; it also includes most/all of the add-on features from the 'other' channel manager but they are included in the service rather than additional services.

Second Year of using Hostaway

製品を使ってみた感想： Very very good. I recommended it already to other companies.

良いポイント:

It has a lot of features, it is easy to navigate through different channels, easy to monitor your financials, your reservation creations and more. I find holidayfuture.com extremely useful as well. Also, inbox is really useful especially when using templates.

改善してほしい点:

It can easily get disorienting with all these different features, while also custumer supports is not a 24/7 option which would be really needed.

検討した類似製品： monday.com、HubSpot CRM

Hostawayに切りかえた理由： I have expereince on the product from other company and I found it very complete.

Huge Step Forward With My Business

製品を使ってみた感想： I really cannot say enough about this software. So far, I am very impressed!

良いポイント:

I had been with a major competitor for five years. We had constant issues with our marketing being messed up and the cost was four times what Hostaway is charging us. Hostaway price was surprising low, the customer service and support was better than I expected, and so far I have had no major marketing issues using it.

改善してほしい点:

I was able to figure out the system because I had been on a similar one for five years and had the help of great customer service and an amazing onboarding specialist. It took me many, many hours to set everything up correctly and I had several bumps along the road to figure out. The truth is there are a lot of options and settings with a platform such as this and it take many hours to set up if you have a lot of properties. The truth it is a bit more clunky to navigate and find everything. However, in the end there has been nothing that Hostaway can't do that competition does and we are paying literally a quarter of the price! I would highly recomend Hostaway at this point. I have been very impressed!

New Hostaway Client!

製品を使ってみた感想： Our Hostaway experience has been great so far. We met with the Hostaway team at the VRMA conference in Orlando in late October. We met with [sensitive content hidden]
and they were quickly able to answer all of our questions. We signed on with Hostaway during the conference. In about 2.5 weeks, we are now fully integrated. We have been very impressed with the process and [sensitive content hidden]
has been awesome! We learned so much from him and he was great at keeping our integration moving along quickly. We were previously integrated with another PMS software and the process took 3 months and we had lots of challenges. This experience was far better than we could have imagined.

良いポイント:

Hostaway offers more features and better functionality compared to other PMS programs we have used or looked at. Hostaway's onboarding program is far better than the competition. Features that were critical for us: mobile app, ease of use, reporting, listing management.

改善してほしい点:

We haven't found anything that will create issues for us yet.

Best Property Management Software on the market

製品を使ってみた感想： Always top tier. Customer service is the best on the market.

良いポイント:

Excellent customer service, efficient and the wait time is short. Reps are knowledgeable and extremely helpful.

改善してほしい点:

There is nothing i don't currently like about HostAway, they are constantly updating and improving their product.

Good property management software

良いポイント:

All the features needed for a PMS + tons of integrations Good price per unit Growing number of features

改善してほしい点:

It doesn't allow for a full customization of the checking experience (guest id scanning, conditional triggers for releasing virtual keys) which requires the use of a 3rd party software - but they do have plenty of options

Excellent features, easy to use, fantastic onboarding

製品を使ってみた感想： Our overall experience has been excellent. I could not have asked for better. Our onboarding expert, [sensitive content hidden], is a superstar. He was friendly, helpful and efficient. He was always happy to answer our questions, including some that were "off topic". He made the onboarding process seamless, and super easy. I can't recommend him enough.

良いポイント:

The things I love about Hostaway: - Easy to use - Enables us to connect to more platforms than we could before - Enables us to have a professional booking engine on our website - All messages, from any platform, can be answered in Hostaway - Excellent reporting, including the ability to customise our reports ourselves - Easy to see what channels we're connected to, and to manage the connections - Intuitive to use - So many features that are not available on other sites - Onboarding was very comprehensive and extremely well done. [sensitive content hidden] was an excellent tutor and made it so easy.

改善してほしい点:

It's not a criticism, but there's so many features it's hard to remember them all!

Not for individual property managers with less than 10 properties

製品を使ってみた感想： Frustrating and time consuming. I have learned that this software is not, despite extensive marketing plans to attract the small business property management operator (less than 10 properties) This software is not for them.

良いポイント:

I like the idea. If only all the features worked, and they had better more knowledgeable, customer support. Customer support agents are reading from manuals for the most part, and not nearly as educated on the very difficult and expensive software as the on boarding staff are.

改善してほしい点:

Hidden costs. Only once subscribed did I realize that by handing over management of VRBO properties to my Hostaway software, when I know I’ll be giving a piece of my revenue from those reservations to Hostaway. I pay $50 a month per property for the Hostaway software and I’m very unhappy that I find out that they’re now taking one percent of the revenue from Verbo properties that hostaway has absolutely nothing to do with.

検討した類似製品： Guesty For Hosts

Hostaway review

製品を使ってみた感想： It’s been good overall. Just some things I hope will update or change in the future like I mentioned above. Billy has been one of the main guys who answer my support questions and he is great! 5 stars to him

良いポイント:

Constantly trying to improve the platform with new things and fixing old issues

改善してほしい点:

1) Not able to set different cancellation policies with VRBO. VRBO allows you to have a cancellation policy for short term stays and a different one for long term stays. HostWay doesn’t have a connection currently to link correctly with them to do that. 2) Wish users would be able to create different minimum day stays and maximum day stays on different OTAs. 3) If you all had a CRM that would be awesome too 4) If a manual payment like a check is entered. Have it a way to delete it without clicking “refund”. Gives me anxiety thinking they’ll be refunded on a CC charge

Great Experience at Hostaway like usual!

製品を使ってみた感想： Overall we are happy with Hostaway, we have been using this Host Channel for about 3 years now and we continue to renew our membership.

良いポイント:

Hostaway is very efficient and has a lot of valuable tools, they are constantly fixing and updating and adding better features over the years which is great.

改善してほしい点:

Sometimes they have their glitches and can take a little while waiting to get assigned someone to help fix the problem if it's a bug, but once we you get the right agent, like [sensitive content hidden], the problem is usually fixed quickly and that same day.

Very good solution

製品を使ってみた感想： Experience has been exceptional - responsive help desk makes fixing any issues quick and easy.

良いポイント:

One solution covers all my hosting software needs

改善してほしい点:

It would be helpful if it were cheaper..

IT support is amazing!

良いポイント:

Makes our business more efficient and the customer service is 5 star

改善してほしい点:

I don't have any cons with hostaway at the moment!

Great Overall STR Software/Needs Trust Accounting

製品を使ってみた感想： I am happy with Hostaway in its current setup, but would be ecstatic if they updated to trust accounting. I would probably even market it for them for free to all my colleagues in my market!

良いポイント:

API connections and customer support/onboarding are some of the best in the business! They are constantly improving functionality of the software and upgrading their systems.

改善してほしい点:

There is no Trust Accounting system and producing [sensitive content hidden] statements for different commission structures is a royal pain in the butt and takes way too long. Though you often get what you pay for, the software is very expensive.

Hostaway to the Rescue

製品を使ってみた感想： Every solutions has it's pros and cons. Hostaway seems to have a vision and the resources to be the Industry Leader in the space and provide good Customer Support when needed

良いポイント:

Affordable, Innovative, Reliable, Industry Leader

改善してほしい点:

Being a newer product they are working on solutions for a changing industry and some other products I've used have been around longer and have additional canned templates, more flexibility with Automations & Triggers, etc.