--- description: HubSpot CRMを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HubSpot CRMとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [CRMツール](/directory/2/customer-relationship-management/software) > [HubSpot CRM](/software/152373/hubspot-crm) # HubSpot CRM Canonical: https://www.capterra.jp/software/152373/hubspot-crm ページ：1 / 181\ 次へ: [次ページ](https://www.capterra.jp/software/152373/hubspot-crm?page=2) > HubSpot CRMには、リードや顧客とのより良い関係を組織化、追跡、構築するために必要なものが揃っています。 > > 評価：4491人のユーザーによる評価は**4.5/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### HubSpot CRMの対象ユーザー HubSpot CRMは、成長中のチーム向けに構築されています。現在120カ国以上で、10万社を超える企業が受賞歴のあるHubSpotのソフトウェアを使用して顧客の関心を引き、満足度を向上させています。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.5/5** | 4491 レビュー | | 使いやすさ | 4.4/5 | レビュー全体に基づく | | カスタマー・サポート | 4.4/5 | レビュー全体に基づく | | 価格の妥当性 | 4.3/5 | レビュー全体に基づく | | 機能 | 4.4/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: HubSpot - **ロケーション**: Cambridge, アメリカ - **設立**: 2012 ## ビジネスコンテキスト - **価格プラン**: $20.00 - **価格モデル**: (無料版が利用可能) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: スペイン語, ドイツ語, フランス語, ポルトガル語, 日本語, 英語 - **利用可能な国**: アイルランド, アメリカ合衆国, イギリス, インド, オランダ, オーストラリア, オーストリア, カナダ, シンガポール, スイス, スウェーデン, スペイン, デンマーク, ドイツ, ニュージーランド, ノルウェー, フィリピン, フィンランド, フランス, ブラジル さらに6件 ## 機能 - Third-Party Integrations - アクティビティ・ダッシュボード - アラート／通知 - インタラクション追跡 - オポチュニティ管理 - カレンダー管理 - カレンダー／リマインダー・システム - キャンペーン管理 - コラボレーションツール - サードパーティ統合 - セグメンテーション - ソーシャル・メディア統合 - タスク管理 - データのインポート／エクスポート - ドキュメント・ストレージ - ドキュメント管理 - バッチ処理 - パイプライン管理 - パフォーマンス測定基準 - フィールドのカスタマイズ - マーケティングの自動化 - メール・テンプレート - メール・マーケティング - メール管理 - モバイル・アクセス - リマインダー - リード・キャプチャ - リード生成 - リード管理 - リード育成 - リード資格 - レポートのカスタマイズ - レポート／分析 - ワークフロー管理 - 予測分析 - 事業予測 - 優先順位付け - 営業パイプライン管理 - 契約・ライセンス管理 - 検索／フィルター - 紹介追跡 - 見積もり、概算 - 販売レポート - 連絡先データベース - 連絡先管理 - 顧客データベース ## 統合 (合計195件) - 123FormBuilder - AWeber - Accelo - Act\! - ActiveCampaign - ActiveDEMAND - AdRoll - Aircall - AllClients - AnyMeeting - Apollo.io - Asana - AskNicely - Atomic AI - Attribution ... さらに180件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [CRMツール](https://www.capterra.jp/directory/2/customer-relationship-management/software) ## 関連カテゴリー - [CRMツール](https://www.capterra.jp/directory/2/customer-relationship-management/software) - [中小企業CRMソフトウェア](https://www.capterra.jp/directory/31583/small-business-crm/software) - [リード管理ツール](https://www.capterra.jp/directory/30017/lead-management/software) - [オンラインCRMツール](https://www.capterra.jp/directory/30072/online-crm/software) - [金融CRMソフト](https://www.capterra.jp/directory/30562/financial-crm/software) ## 代替製品 1. [Bigin by Zoho CRM](https://www.capterra.jp/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.jp/software/61368/salesforce) — 4.4/5 (18812 reviews) 3. [Zoho CRM](https://www.capterra.jp/software/155928/zoho-crm) — 4.3/5 (7003 reviews) 4. [Dynamics 365](https://www.capterra.jp/software/157279/dynamics-365) — 4.4/5 (5860 reviews) 5. [Pipedrive](https://www.capterra.jp/software/132666/pipedrive) — 4.5/5 (3063 reviews) ## レビュー ### "Best CRM in the business" — 5.0/5 > **Eric** | *2026年3月3日* | 情報技術、情報サービス | おすすめ評価：10.0/10 > > **良いポイント**: It is such a handy platform and has great features to manage sales activities as well as admin. Really reliable CRM. > > **改善点**: The company duplicates etc. It just gets very messy sometimes and to be honest I wish it was a little easier to organise or at least there was a way to clean it up because otherwise the system itself is flawless. > > Great CRM with lots of free training and useful certifications. It Just a great platform overall for managing company activities. ----- ### "Tried and true - fantastic CRM choice for all" — 5.0/5 > **Connor** | *2026年6月13日* | コンピュータ・ソフトウェア | おすすめ評価：9.0/10 > > **良いポイント**: What can I say about Hubspot that hasn’t already been said… HS is truly a great platform, whether for leaner teams or larger teams, Hubspot is a great fit for a crm (with other optional pieces as well like the marketing hub). Hubspot is extremely intuitive with a laundry list of easy plug and play integrations and allows for ease of implementation, adoption, and on going use. > > **改善点**: Really my only critique is the flexibility and power compared to its biggest competitor - Salesforce. Hubspot is fantastic for a certain runway - but doesn’t have quite all the power that some enterprise teams need at scale coming out of the box. > > Fantastic. I have used Hubspot in most of the companies I have been with today from start up, to early stage, to larger as well. It has been a constant and has performed well throughout. ----- ### "We can’t afford it anymore" — 4.0/5 > **Ludwig** | *2026年9月22日* | 建設 | おすすめ評価：7.0/10 > > **良いポイント**: We used to use this CRM and it was affordable and worked well at first. I like the flexibility and pricing you have with a marketing platform this is just the wrong one. > > **改善点**: I found it very expensive to grow with, which is very bad. HubSpot seems built only for big companies, and small businesses can’t afford it, so we moved to the next tier. > > Use another platform with flexible pricing and a service that isn’t as shaky. There are plenty of good CRM options now. ----- ### "Sales & Onboarding Experience Did Not Match What We Were Promised" — 1.0/5 > **Jeff** | *2026年7月31日* | 自動車 | おすすめ評価：0.0/10 > > **良いポイント**: The CRM itself appears to have a robust feature set and offers a wide range of tools and integrations in one platform. > > **改善点**: Before signing on March 30, 2026, I repeatedly explained that one of my biggest concerns was getting our third-party vendors, systems, and integrations successfully set up. We were reassured during the sales process that HubSpot would help us through the process and that getting everything set up would not be a problem. We were also told the onboarding fee was being waived as an end-of-quarter concession. After signing, we discovered that implementation was considerably more complicated than we had been led to expect and that obtaining the level of assistance we understood would be available could require thousands of dollars in additional services. Had this been clearly explained before we signed, we would not have purchased the subscription. We raised the issue shortly after purchase, never meaningfully implemented or used the platform, and requested a refund of the $1,262.40 we paid. What followed was weeks of emails, transfers between Sales, Support, Billing, and Contract Management, repeated internal reviews, and ultimately a denial of our refund request. HubSpot acknowledges that onboarding was discussed and that the onboarding fee was waived, but disputes our understanding of what implementation assistance was represented during the sales process. Because of that disagreement, we have formally requested access to the recorded sales calls and transcripts. We have now filed complaints with the Massachusetts Attorney General, Washington State Attorney General, and Better Business Bureau after exhausting our attempts to resolve this directly. Our issue isn't that we tried HubSpot and simply didn't like it. Our issue is that we believe the expectations established during the sales process materially differed from what we encountered immediately after purchasing. We are still giving HubSpot the opportunity to make this right by refunding the $1,262.40 paid and confirming that there are no additional payment obligations associated with the disputed subscription. If HubSpot resolves the matter fairly, I will gladly update this review to reflect that resolution. > > Our overall experience with HubSpot has been extremely disappointing, primarily because of the sales and onboarding process rather than the CRM itself. Before signing, I repeatedly explained that we needed help setting up our third-party vendors, systems, and integrations. We were reassured that HubSpot would help us through the process and that getting everything set up would not be a problem. We were also told the onboarding fee was being waived as an end-of-quarter concession. After signing, we discovered that implementation was far more complicated than we had been led to expect and that obtaining the level of assistance we understood would be available could require thousands of dollars in additional services. Had this been clearly explained upfront, we would never have signed the agreement. We raised our concerns shortly after purchasing, never meaningfully implemented or used the platform, and requested a full refund of the $1,262.40 paid. After weeks of being transferred between Sales, Support, Billing, and Contract Management, HubSpot ultimately denied our refund and declared the decision its "final position." We strongly dispute HubSpot's characterization of what was represented during the sales process and have formally requested the sales call recordings and transcripts. Our issue isn't that we tried HubSpot and simply didn't like it. Our issue is that the expectations established during the sales process materially differed from what we encountered after purchasing. We have now filed complaints with the Massachusetts Attorney General, Washington State Attorney General, and Better Business Bureau. We are still giving HubSpot the opportunity to resolve this matter with a full refund. If they do, I will gladly update this review to reflect that resolution. ----- ### "Essential tool for growth" — 5.0/5 > **認証済みレビュアー** | *2026年7月8日* | 情報技術、情報サービス | おすすめ評価：10.0/10 > > **良いポイント**: The automations and workflows capabilities are powerful. Without being a technical developer I can support our RevOps and teams. > > **改善点**: Sometimes they release multiple features and fixes at the same time. It is difficult to keep track of product updates. > > Great. It has become an essential tool for Marketing and Sales. It has this unique combination of easy to setup/customize with powerful capabilities. For those who are not developers per se, this is a must. ----- ページ：1 / 181\ 次へ: [次ページ](https://www.capterra.jp/software/152373/hubspot-crm?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/152373/hubspot-crm) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ