--- description: HubSpot CRMを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HubSpot CRMとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [CRMツール](/directory/2/customer-relationship-management/software) > [HubSpot CRM](/software/152373/hubspot-crm) # HubSpot CRM Canonical: https://www.capterra.jp/software/152373/hubspot-crm ページ：1 / 181\ 次へ: [次ページ](https://www.capterra.jp/software/152373/hubspot-crm?page=2) > HubSpot CRMには、リードや顧客とのより良い関係を組織化、追跡、構築するために必要なものが揃っています。 > > 評価：4482人のユーザーによる評価は**4.5/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### HubSpot CRMの対象ユーザー HubSpot CRMは、成長中のチーム向けに構築されています。現在120カ国以上で、10万社を超える企業が受賞歴のあるHubSpotのソフトウェアを使用して顧客の関心を引き、満足度を向上させています。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.5/5** | 4482 レビュー | | 使いやすさ | 4.4/5 | レビュー全体に基づく | | カスタマー・サポート | 4.4/5 | レビュー全体に基づく | | 価格の妥当性 | 4.3/5 | レビュー全体に基づく | | 機能 | 4.4/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: HubSpot - **ロケーション**: Cambridge, アメリカ - **設立**: 2012 ## ビジネスコンテキスト - **価格プラン**: $20.00 - **価格モデル**: (無料版が利用可能) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: スペイン語, ドイツ語, フランス語, ポルトガル語, 日本語, 英語 - **利用可能な国**: アイルランド, アメリカ合衆国, イギリス, インド, オランダ, オーストラリア, オーストリア, カナダ, シンガポール, スイス, スウェーデン, スペイン, デンマーク, ドイツ, ニュージーランド, ノルウェー, フィリピン, フィンランド, フランス, ブラジル さらに6件 ## 機能 - For Financial Institutions - Third-Party Integrations - アクティビティ・ダッシュボード - アポイントメントのスケジューリング - アポイントメント管理 - アラート／通知 - インタラクション追跡 - オポチュニティ管理 - カレンダー管理 - カレンダー／リマインダー・システム - キャンペーン管理 - コラボレーションツール - サードパーティ統合 - スケジューリング - セグメンテーション - ソーシャル・メディア統合 - タスク管理 - データのインポート／エクスポート - ドキュメント・ストレージ - ドキュメント管理 - パイプライン管理 - パフォーマンス測定基準 - フィールドのカスタマイズ - プロジェクト管理 - メール・マーケティング - メール管理 - モバイル・アクセス - リアルタイム顧客対応チャット - リマインダー - リード・キャプチャ - リード分布 - リード区分 - リード生成 - リード管理 - リード育成 - リード資格 - レポートのカスタマイズ - ワークフロー管理 - 営業パイプライン管理 - 契約・ライセンス管理 - 検索／フィルター - 紹介追跡 - 見積もり、概算 - 販売レポート - 販売予測 - 連絡先データベース - 連絡先管理 - 顧客データベース - 顧客管理 - 顧客追跡 ... さらに5件の機能 ## 統合 (合計198件) - 123FormBuilder - AWeber - Accelo - Act\! - ActiveCampaign - ActiveDEMAND - AdRoll - Aircall - AllClients - AnyMeeting - Apollo.io - Asana - AskNicely - Atomic AI - Attribution ... さらに183件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [CRMツール](https://www.capterra.jp/directory/2/customer-relationship-management/software) ## 関連カテゴリー - [CRMツール](https://www.capterra.jp/directory/2/customer-relationship-management/software) - [中小企業CRMソフトウェア](https://www.capterra.jp/directory/31583/small-business-crm/software) - [リード管理ツール](https://www.capterra.jp/directory/30017/lead-management/software) - [オンラインCRMツール](https://www.capterra.jp/directory/30072/online-crm/software) - [金融CRMソフト](https://www.capterra.jp/directory/30562/financial-crm/software) ## 代替製品 1. [Bigin by Zoho CRM](https://www.capterra.jp/software/204998/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.jp/software/61368/salesforce) — 4.4/5 (18806 reviews) 3. [Zoho CRM](https://www.capterra.jp/software/155928/zoho-crm) — 4.3/5 (6994 reviews) 4. [Dynamics 365](https://www.capterra.jp/software/157279/dynamics-365) — 4.4/5 (5846 reviews) 5. [Pipedrive](https://www.capterra.jp/software/132666/pipedrive) — 4.5/5 (3058 reviews) ## レビュー ### "Best CRM in the business" — 5.0/5 > **Eric** | *2026年3月3日* | 情報技術、情報サービス | おすすめ評価：10.0/10 > > **良いポイント**: It is such a handy platform and has great features to manage sales activities as well as admin. Really reliable CRM. > > **改善点**: The company duplicates etc. It just gets very messy sometimes and to be honest I wish it was a little easier to organise or at least there was a way to clean it up because otherwise the system itself is flawless. > > Great CRM with lots of free training and useful certifications. It Just a great platform overall for managing company activities. ----- ### "Tried and true - fantastic CRM choice for all" — 5.0/5 > **Connor** | *2026年6月13日* | コンピュータ・ソフトウェア | おすすめ評価：9.0/10 > > **良いポイント**: What can I say about Hubspot that hasn’t already been said… HS is truly a great platform, whether for leaner teams or larger teams, Hubspot is a great fit for a crm (with other optional pieces as well like the marketing hub). Hubspot is extremely intuitive with a laundry list of easy plug and play integrations and allows for ease of implementation, adoption, and on going use. > > **改善点**: Really my only critique is the flexibility and power compared to its biggest competitor - Salesforce. Hubspot is fantastic for a certain runway - but doesn’t have quite all the power that some enterprise teams need at scale coming out of the box. > > Fantastic. I have used Hubspot in most of the companies I have been with today from start up, to early stage, to larger as well. It has been a constant and has performed well throughout. ----- ### "A simple CRM" — 5.0/5 > **Monica** | *2026年7月9日* | 保険 | おすすめ評価：10.0/10 > > **良いポイント**: HubSpot was a big change for us because it helped us move from confusing spreadsheets to a system that is more simple to use. With this CRM, we keep our client information and it is much easier to contact them. > > **改善点**: Rarely, the settings to create new fields are not very easy. I spent some time to find the right fields. ----- ### "Sold a Solution, Delivered a Problem" — 1.0/5 > **Melodie** | *2026年6月11日* | 情報技術、情報サービス | おすすめ評価：0.0/10 > > **良いポイント**: What I liked most about HubSpot CRM was the promise of what it could become for our business. Before signing on, it was presented as the ultimate solution to our challenges—an all-in-one platform that would simplify our processes, improve efficiency, and meet our specific requirements. The sales process was compelling, and the platform appeared to offer exactly what we needed. We were genuinely excited to implement it and optimistic about the results we were led to expect. > > **改善点**: What I liked least about HubSpot CRM was the significant gap between what was promised during the sales process and what was ultimately delivered. We purchased the platform based on assurances that it could support our business requirements and that implementation would be straightforward with the help of HubSpot and their recommended partner. Instead, after nearly 10 months of work, countless meetings, and thousands of dollars in costs, we were left without a fully functional solution. The implementation process was far more complex than represented, many requirements proved difficult or impossible to achieve as expected, and progress was consistently slower than anticipated. Most frustrating was the lack of accountability when it became clear the platform was not meeting our needs. Rather than receiving a working solution, we were left with an incomplete system, ongoing costs, and a substantial investment of time and resources with little to show for it. > > Our overall experience with HubSpot CRM has been extremely disappointing. We purchased the platform after being assured that it could meet our operational requirements and that implementation would be supported by both HubSpot and their recommended implementation partner. The sales process created confidence that we were investing in a comprehensive solution that would improve our workflows and customer service operations. Unfortunately, the reality was very different. After nearly 10 months of implementation efforts, countless meetings, significant staff involvement, and thousands of dollars in costs, we still do not have a solution that adequately supports our business needs. Many of the capabilities discussed during the sales process either proved far more difficult to implement than represented, required additional consulting services, or were never successfully delivered. What should have streamlined our operations instead created additional complexity, consumed valuable time and resources, and resulted in ongoing frustration for our team. The most disappointing aspect was the lack of accountability once it became clear that the solution was not meeting the expectations that were set during the sales process. Overall, our experience has been one of wasted time, unnecessary expense, and an incomplete system that remains unusable for our intended purposes. ----- ### "A comprehensive all-in-one platform that brings your customer tools together" — 4.0/5 > **認証済みレビュアー** | *2026年4月17日* | 情報技術、情報サービス | おすすめ評価：8.0/10 > > **良いポイント**: The all-in-one nature of HubSpot is its strongest selling point. Having CRM, marketing automation, and customer service tools integrated into a single platform means your data stays connected - contact records, campaign interactions, and support history are all visible in one place, creating a much more coherent view of the customer journey. The marketing automation features are particularly well built, making it straightforward to set up email campaigns and nurture workflows without needing a dedicated technical resource. > > **改善点**: Value for money is a genuine concern with HubSpot. The pricing structure is complex, and costs can escalate significantly as you add features, hubs, or users - making it difficult to predict what you'll actually end up paying. For smaller teams or businesses with tighter budgets, it can be hard to justify. Some of the deeper functionality also comes with a notable learning curve, and getting the most out of the platform requires a real time investment in setup and onboarding. > > We use HubSpot across CRM, marketing automation, and customer service, and the biggest advantage is having all of those functions living under one roof. Rather than juggling multiple disconnected tools, everything from contact management to email campaigns to support tickets is centralised in one place. It's a powerful platform, but the cost and complexity are worth factoring in before committing. ----- ページ：1 / 181\ 次へ: [次ページ](https://www.capterra.jp/software/152373/hubspot-crm?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/152373/hubspot-crm) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ