--- description: CTMを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CTMとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [テレフォニーソリューション](/directory/30084/telephony/software) > [CTM](/software/152004/call-tracking-software) # CTM Canonical: https://www.capterra.jp/software/152004/call-tracking-software ページ：1 / 8\ 次へ: [次ページ](https://www.capterra.jp/software/152004/call-tracking-software?page=2) > CallTrackingMetricsでは、チームを超えてカスタマー・ジャーニー全体を把握し、1つのプラットフォームであらゆる会話を追跡することができます。 > > 評価：158人のユーザーによる評価は**4.7/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### CTMの対象ユーザー コンバージョンを追跡し、コミュニケーションを自動化して顧客体験やマーケティング・パフォーマンスを改善したいと考えているあらゆる規模の企業、代理店、コールセンター。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.7/5** | 158 レビュー | | 使いやすさ | 4.5/5 | レビュー全体に基づく | | カスタマー・サポート | 4.6/5 | レビュー全体に基づく | | 価格の妥当性 | 4.5/5 | レビュー全体に基づく | | 機能 | 4.6/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: CallTrackingMetrics - **ロケーション**: Severna Park, アメリカ - **設立**: 2010 ## ビジネスコンテキスト - **価格プラン**: $79.00 - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: 英語 - **利用可能な国**: アイスランド, アイルランド, アゼルバイジャン, アメリカ合衆国, アルジェリア, アルゼンチン, アルバニア, アンゴラ, アンティグア・バーブーダ, イギリス, イタリア, インドネシア, ウガンダ, ウクライナ, エクアドル, エジプト, エストニア, エスワティニ, エチオピア, エリトリア さらに123件 ## 機能 - CRM - IVR - ROI Tracking - SMS一斉送信 - Third-Party Integrations - イベントによるアクション - エージェント・インタフェース - カスタマー・ジャーニーのマッピング - キャンペーン・スケジューリング - キャンペーン分析 - キャンペーン管理 - キャンペーン計画 - キュー管理 - キーワード追跡 - クロスチャネル属性 - コンバージョン追跡 - コールスクリプト - コールバックのスケジューリング - スケジュールされたメッセージ - ダッシュボード - チャットボット - データセキュリティ - ファイル転送 - マルチタッチ・アトリビューション - マルチチャネル・コミュニケーション - マルチユーザー・コラボレーション - モバイル・アクセス - リスト管理 - リード資格 - レコーディング - レポート／分析 - 予測ダイヤラー - 労務管理 - 双方向メッセージング - 品質マネジメント - 発信者ID - 発信者プロフィール - 自動ルーティング - 自動応答 - 自動文字起こし - 複数スクリプト - 通話モニタリング - 通話ルーティング - 通話レポート - 通話文字起こし - 通話記録 - 通話転送 - 通話録音 - 連絡先管理 - 顧客体験の管理 ... さらに11件の機能 ## 統合 (合計65件) - AB Tasty - Acquisio - Adobe Analytics - Adobe Commerce - AgencyAnalytics - CAKE - Call Criteria - Cloudflare - Dazos CRM - Dialogflow - Drift - Dynamics 365 - ElevenLabs - Facebook Business Suite - Freshpaint ... さらに50件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - チャット対応有 ## Category - [テレフォニーソリューション](https://www.capterra.jp/directory/30084/telephony/software) ## 関連カテゴリー - [テレフォニーソリューション](https://www.capterra.jp/directory/30084/telephony/software) - [カンバセーション マーケティング ツール](https://www.capterra.jp/directory/31562/conversational-marketing-platform/software) - [コールトラッキング システム](https://www.capterra.jp/directory/30901/call-tracking/software) - [コールセンターシステム](https://www.capterra.jp/directory/30007/call-center/software) - [SMS送信サービス](https://www.capterra.jp/directory/30842/sms-marketing/software) ## 代替製品 1. [Nextiva](https://www.capterra.jp/software/175788/nextiva) — 4.6/5 (916 reviews) 2. [JustCall](https://www.capterra.jp/software/157853/justcall) — 4.1/5 (224 reviews) 3. [Dialpad](https://www.capterra.jp/software/190976/dialpad-sell) — 4.2/5 (564 reviews) 4. [RingEX](https://www.capterra.jp/software/132178/ringcentral-mvp) — 4.2/5 (1203 reviews) 5. [CallHippo](https://www.capterra.jp/software/159578/callhippo) — 4.4/5 (681 reviews) ## レビュー ### "CTM Call Tracking Metrics Review" — 4.0/5 > **Loganathan** | *2026年4月16日* | 物流、サプライチェーン | おすすめ評価：9.0/10 > > **良いポイント**: I love the feature that eventhough I did returned my number, it still allows me to create reports and get the number of calls I got when I had that number. > > **改善点**: The only concern I had with CTM was that agency accounts can't have more than one sub accounts open and reports at the same time. > > I'm working with CTM for the past 2 and a half years. This is my first call tracking solution. So I had my struggles learning how the app works. But the support team was most helpful in getting me familiar with the application. Even when we had some issues with the app they were very patient in helping understand the problem and fixed it for us. Since they have a ton of features like call handling, forwarding, routing, whispers, call queues and IVRs and we use almost all of them, billing can be a headache. But you can get around it by again calling their billing support and they have helped me understand billing in an easy way. ----- ### "Great overall product that met all of our needs." — 5.0/5 > **Brad** | *2026年4月24日* | マーケティング、広告 | おすすめ評価：10.0/10 > > **良いポイント**: It has been a great one stop shop for us for our phone system, marketing tracking, chat, voice AI, customer and marketing texts, and Call routing. The call quality has been great, and it has been secure using good authentication practices and compliance features. > > **改善点**: There is a learning curve, but fortunately their team did great work in onboarding us and equipping us to work and build as needed. > > It has been great, and much more affordable and user friendly than our old system. It was great that we made the switch. Also their customer service is great and very responsive. ----- ### "Not intuitive. Difficult to find information. Too expensive" — 3.0/5 > **Alexander** | *2022年4月25日* | マーケティング、広告 | おすすめ評価：2.0/10 > > **良いポイント**: I like that it tracks calls from marketing channels quite well. It is relatively easy to set up the call tracking and to get phone numbers. > > **改善点**: - It's difficult to get customer support. When I tried to get Canadian numbers, it was just messages "we can't get you that number at this time". No follow up. No path forward. - Their bills do not break down information. How many minutes did I use for all the client accounts? What was the fixed monthly charge? It's not broken out on the bills. It's very difficult to dig in and get account-level information. - It's really expensive for the price. If you're an agency, you have to pay $120 per month fixed fee, just for the privilege of being able to have child accounts. It's very silly compared to many alternative options out there. > > It was OK in the beginning. But it's so difficult to find information and to get decent reports on usage. In order to figure out how much we were paying for the Fixed Fee, I had to go into account settings and see what package we were on - because their bills don't actually show this. Their bills are literally: here is the total amount you were charged for the month. Ok, but what is the breakdown? How many minutes were used? What taxes did you charge? You can't find that information easily. Almost like it's by design to hide this information. Going to be dumping this software in favor of a different, more professional solution. There are many professional solutions out there with lower fees and better customer support. ----- ### "CTM Recommendation" — 5.0/5 > **David** | *2026年4月21日* | 病院、ヘルスケア | おすすめ評価：10.0/10 > > **良いポイント**: Very user friendly and even better customer support. They help you get everything setup the way it should be. > > **改善点**: I had some integration challenges with some platforms like Microsoft Bing paid ads but that could be due to Microsoft so not sure. > > I have been a customer of theirs since they first opened. My first account was with them in 2014 I believe. I would strongly recommend them for anyone needing call center technology for full data attribution and easy routing. ----- ### "Good Quality, Great Insights" — 5.0/5 > **Sean** | *2025年11月4日* | 病院、ヘルスケア | おすすめ評価：9.0/10 > > **良いポイント**: CTM is a robust call platform, where it's complexity can almost be harmful if you aren't sure of what you are doing. I love that it integrates fully with Salesforce as well as Google Looker. I have spent some time learning the system and love being able to create my own reports, as well as call queues, IVRs, and automations. The AI insights and transcripts are extremely helpful to monitor calls at a glance. > > **改善点**: CTM unfortunately has the capacity to be buggy, and often times there's limited resources to help (unless you pay for an additional support package). I have found the CTM team to be responsive, though, and we have worked through the bulk of my issues. CTM, being web-based, also has the potential to experience lags in quality, dropped calls and other issues. And aforementioned, because the system is so complex, it is easy to create logic that causes more issues down the road than intended. One benefit is that CTM tracks all changes (within almost everything) so you can hunt down and figure out what changed, when it changed, and by who. > > I had a moment the other day where I was asked about my current call platform (CTM) in comparison to an older platform we used prior, and it was really eye-opening. I could not imagine going back and losing insights like customizable reporting, agent stats, live call listening, automated text messages, and ease of purchasing new numbers. ----- ページ：1 / 8\ 次へ: [次ページ](https://www.capterra.jp/software/152004/call-tracking-software?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/152004/call-tracking-software) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ