Lucky Orange

BEST app to understand why your customers aren't converting

良いポイント:

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

改善してほしい点:

The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

Lucky Orange To Track User Activity

製品を使ってみた感想： I was please with the overall functionality of the app and the ability to integrate it with my e-commerce platform.

良いポイント:

I liked being able to easily track my customers' movement on my website.

改善してほしい点:

Sometimes the recording of the customer activity seemed to miss data points.

Legacy Lucky Orange was so much better - Hate the new LO

製品を使ってみた感想： For the most part customer service is what has kept me here. If there was another option for Visitor monitoring, recording, and analytics I would switch to a competitor in a heartbeat.

良いポイント:

Been with Lucky Orange for over 10 years for the most part it works for other people. Customer Service has always been there if we need anything.

改善してほしい点:

When they upgraded we lost the real time visitor monitoring where we could interact with our customers. The recording helps but does start until a few seconds after the customer arrives on our website. The real time doesn't work, there is such a delay in live visitor tracking/monitoring that by the time they show up on the visitors screen on LO they are gone so it is too late to communicate with the customer while they are shopping on the website.

User friendly & Critical For Businesses

良いポイント:

I find Lucky Orange incredibly user friendly. Not only that but it’s super informative with the most critical info needed to run my business. The visitor recordings are SO helpful and have informed multiple changes on my website.

改善してほしい点:

Would love to see more real-time customer service in the future.

We love Lucky Orange!

製品を使ってみた感想： We have been using Lucky Orange since the end of Q2 (paid) (we had used the free version prior). We use Lucky Orange heatmaps and playbacks to understand where some issues / broken links etc we had on our site to help us get up and running. We have also used it to better understand what the most loved features on the site are, and where we can improve otherwise.

良いポイント:

Intuitive user interface, SO many features, great support and easy to to onboard / get started

改善してほしい点:

I wish that we could stay live on the Lucky Orange site chat without having the window open. Or getting slack notification when someone chats!