--- description: Driftを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Driftとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [AIセールスアシスタント](/directory/34135/ai-sales-assistant/software) > [Drift](/software/150371/drift) # Drift Canonical: https://www.capterra.jp/software/150371/drift ページ：1 / 9\ 次へ: [次ページ](https://www.capterra.jp/software/150371/drift?page=2) > Driftのメッセージ機能を使えば、チームはより多くのリードを獲得し、会議のスケジューリングを迅速に行うことができます。 > > 評価：199人のユーザーによる評価は**4.5/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Driftの対象ユーザー Driftは、Webサイトでより多くのリードを獲得し、人とリアルタイムでチャットしたいと考えている企業や個人。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.5/5** | 199 レビュー | | 使いやすさ | 4.4/5 | レビュー全体に基づく | | カスタマー・サポート | 4.4/5 | レビュー全体に基づく | | 価格の妥当性 | 4.1/5 | レビュー全体に基づく | | 機能 | 4.3/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Drift - **ロケーション**: Boston, アメリカ - **設立**: 2015 ## ビジネスコンテキスト - **価格モデル**: (無料版が利用可能) (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Android（モバイル）, iPhone（モバイル） - **サポートされる言語**: イタリア語, オランダ語, スウェーデン語, スペイン語, タイ語, デンマーク語, トルコ語, ドイツ語, ノルウェー語, ハンガリー語, フィンランド語, フランス語, ポルトガル語, ポーランド語, ロシア語, 中国語, 日本語, 英語, 韓国語 - **利用可能な国**: アメリカ合衆国, イギリス, インド, オーストラリア, カナダ, ドイツ, ブラジル, メキシコ, 中国, 日本 ## 機能 - AI／機械学習 - CRM - Mobile Optimization - アポイントメント管理 - アンケートおよびフィードバック - アンケート／投票管理 - イベントによるアクション - インタラクション追跡 - オンライン・フォーム - カスタマー・サポート - カレンダー管理 - キャンペーン管理 - コンバージョン追跡 - スケジューリング - ターゲット・アカウント識別 - チャット、メッセージング - チャットボット - データのインポート／エクスポート - データの可視化 - フィードバック管理 - プロアクティブ・チャット - マルチチャネル・コミュニケーション - マルチチャネル・データ収集 - マーケティングの自動化 - メール・マーケティング - メール追跡 - モバイル・アクセス - ライブチャット - ランディングページ、Webフォーム - リアルタイム顧客対応チャット - リード生成 - リード資格 - レポートと統計 - 予測分析 - 優先順位付け - 可用性管理 - 営業チーム／組織向け - 営業活動管理 - 多言語 - 文字起こし／チャット履歴 - 登録者管理 - 自動スケジューリング - 自動ルーティング - 自動応答 - 自然言語処理 - 言語検出 - 転送／ルーティング - 連絡先管理 - 音声認識 - 顧客セグメンテーション ... さらに36件の機能 ## 統合 (合計27件) - Demandbase One - Drip - Front - Google Analytics 360 - Google Calendar - Help Scout - Helpjuice - HubSpot CRM - Mailchimp - Marketo Engage - Microsoft 365 - Microsoft Outlook - Poptin - Privy - Productboard ... さらに12件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 24時間対応（オペレータ） - チャット対応有 ## Category - [AIセールスアシスタント](https://www.capterra.jp/directory/34135/ai-sales-assistant/software) ## 関連カテゴリー - [AIセールスアシスタント](https://www.capterra.jp/directory/34135/ai-sales-assistant/software) - [ライブチャットツール](https://www.capterra.jp/directory/30797/live-chat/software) - [MAツール](https://www.capterra.jp/directory/6/marketing-automation/software) - [メール配信システム](https://www.capterra.jp/directory/30013/email-marketing/software) - [リード管理ツール](https://www.capterra.jp/directory/30017/lead-management/software) ## 代替製品 1. [LiveChat](https://www.capterra.jp/software/62194/livechat) — 4.6/5 (1719 reviews) 2. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1757 reviews) 3. [Tidio](https://www.capterra.jp/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Intercom](https://www.capterra.jp/software/134347/intercom) — 4.5/5 (1132 reviews) 5. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4076 reviews) ## レビュー ### "Expensive but awesome" — 5.0/5 > **Rob** | *2019年12月21日* | コンピュータ・ソフトウェア | おすすめ評価：7.0/10 > > **良いポイント**: With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away. > > **改善点**: We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site. > > With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come. ----- ### "Gets the Job Done" — 4.0/5 > **Jessica** | *2023年12月18日* | 建設 | おすすめ評価：6.0/10 > > **良いポイント**: I really like that is it easy to navigate. There are not a lot of places you need to go looking around to figure out what you need to do in order to change or update the flow of something. > > **改善点**: Their customer support is not great. They do not really offer any assistance when it comes to setup, or help with any of the technical processes or procedures. When we first started using this application we were unfamiliar with the targeting, and it would have been beneficial to have someone assist us with that. > > Over the experience has been middle of the line. We have been considering other applications due to Drift being pretty expensive for what it offers. There are other applications out there that offer a lot more functionality in the chat flow. ----- ### "A time consuming disappointment." — 2.0/5 > **Nick** | *2020年4月15日* | Eラーニング | おすすめ評価：0.0/10 > > **良いポイント**: Drift is a chat tool with some rudimentary marketing automation. Drift's bot workflows are conceptually good. Email 'playbooks' are similar to a basic marketing automation platform. > > **改善点**: I purchased Drift against the recommendation of our developers on the promise of its segment.io integration. Drift was buggy, did not work as described with segment.io and had numerous usability problems for end-users (customers). > > We asked very specific questions during the sales process (no trial available - this should have been a red flag) where the salesperson misrepresented the capabilities around integration, usability etc. There was plenty of 'sure it works just like that'. We would have identified this had a trial been available. Drift is expensive, has slick marketing, so I assumed it was good. I should have quit at this point, but had our developers work around the many issues and the 'ohh you need to pay 10x for that'. Support was very lackluster. Focused on upselling features already promised on the current plan. Our developers hated it (I should have listened)... Our salespeople did not like it, the bugs it Drift manifested in a form that made our salespeople look stupid to customers. They were actively creating workarounds to avoid using it. And here I am. Drift keep charging, and the support people 'can't find my cancellation request conversation' ironically, in Drift. So, let this be a warning for managers. Drift is really great at marketing, the halo effect is strong\! But walk away and save time. ----- ### "Drift-The new way of conversational marketing\!" — 5.0/5 > **認証済みレビュアー** | *2021年7月1日* | 情報サービス | おすすめ評価：9.0/10 > > **良いポイント**: -Playbooks- Setting up of chat bot and customizing it based on the page and target market becomes very easy with drift's playbook feature. You can very easily set up chat bot and start receiving genuine leads. -Analytics and Integrations- The deep analysis of the tool always keeps you on your toes and helps in pointing out various scope for improvement. You can also measure the efficiency of your chat agents as well. Also, it provides integration with your marketing CRM as well for lead handling purpose. -Customer Service- You are facing any issue with drift? Do not worry. Customer service is just a chat ping away. They are always attentive and help you proactively > > **改善点**: -Price- This was the main concern while evaluating various chat tools. Drift is follows a premium pricing which might not make it suitable for Small businesses. -No Forms- Drift takes pride on omitting the forms from the chat and enabling their conversational way of marketing. I think, they should make that optional. They should forms as well. -They should also have a feature in which chat transcripts can be emailed as well. > > Overall I can say we are satisfied with their services. It ultimately filters genuine leads from the universal traffic on the website and that too with high buying intent. Chat bot, Playbooks, Analytics and Integrations are just icing on the cake. ----- ### "Best Conversion-Maximizing Method For Any Website" — 5.0/5 > **Sarah** | *2023年3月7日* | 情報技術、情報サービス | おすすめ評価：10.0/10 > > **良いポイント**: Through Drift, I am able to contact with leads at the precise moment of their highest interest and engagement with the website, and to respond to their pressing queries immediately. Many of the talks I've had with potential clients have resulted in a sale. > > **改善点**: Forcing customers to provide email addresses before speaking with a representative. There is room for simplification in the reports and metrics. There are not further improvements needed. > > Drift allows me to communicate with clients and gauge the level of interest they have in our offerings. My end aim is to close a transaction, and Drift helps me do this by facilitating instantaneous communication with prospects and clients, allowing me to address their concerns and guide them toward a conclusive next step in the buying process. ----- ページ：1 / 9\ 次へ: [次ページ](https://www.capterra.jp/software/150371/drift?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/150371/drift) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ