キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Driftとは?

Driftは、世界初の会話型マーケティング・プラットフォームです。Driftを利用すると、潜在顧客に最新の購買体験を提供して、より質の高いリードを生み出し、販売サイクルを劇的に加速させることができます。フォームやコールドコール、膨大なフォローアップ・メールに依存している従来のマーケティングや販売ソフトウェアとは異なり、DriftはボットやAIを活用して企業とWebサイト訪問者をリアルタイムで結び付けます。

Driftの対象ユーザー

Driftは、Webサイトでより多くのリードを獲得し、人とリアルタイムでチャットしたいと考えている企業や個人。

Driftソフトウェア - 1
Driftソフトウェア - 2
Driftソフトウェア - 3
Driftソフトウェア - 4
Driftソフトウェア - 5

Driftをご存知でしょうか? 別の人気製品との比較

Drift

Drift

4.5 (198)
価格情報が見つかりません
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152
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4.1 (198)
4.4 (198)
VS.
価格プラン
価格オプション
機能
連携サービス
使いやすさ
価格の妥当性
カスタマーサービス
$24.00
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168
91
4.5 (2,973)
4.4 (2,973)
4.4 (2,973)
緑色の評価バーは、平均評価とレビュー数に基づいて高評価の製品を表しています。

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Driftの評判・レビュー

評価ポイント

総合評価
4.5
使いやすさ
4.4
カスタマーサービス
4.4
機能
4.3
価格の妥当性
4.1

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Rob
Rob
アメリカのContent & SEO Specialist
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 201~500人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

Expensive but awesome

5.0 5 年前

製品を使ってみた感想: With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.

良いポイント:

With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.

改善してほしい点:

We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.

Driftからの返信

4 年前

Hi Rob, Thanks for taking the time to share all of this detail. It's really helpful. Our feature request process is something we're improving this quarter, I agree this has not been the best experience to date. Thanks again for sharing, and if we can be helpful to you with you 2020 plans, please let us know how we can support you! All the best - Julie Hogan, VP - Customer Experience

認証済みレビュアー
認証済みLinkedInユーザー
情報サービス, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Drift-The new way of conversational marketing!

5.0 3 年前

製品を使ってみた感想: Overall I can say we are satisfied with their services. It ultimately filters genuine leads from the universal traffic on the website and that too with high buying intent. Chat bot, Playbooks, Analytics and Integrations are just icing on the cake.

良いポイント:

-Playbooks- Setting up of chat bot and customizing it based on the page and target market becomes very easy with drift's playbook feature. You can very easily set up chat bot and start receiving genuine leads. -Analytics and Integrations- The deep analysis of the tool always keeps you on your toes and helps in pointing out various scope for improvement. You can also measure the efficiency of your chat agents as well. Also, it provides integration with your marketing CRM as well for lead handling purpose. -Customer Service- You are facing any issue with drift? Do not worry. Customer service is just a chat ping away. They are always attentive and help you proactively

改善してほしい点:

-Price- This was the main concern while evaluating various chat tools. Drift is follows a premium pricing which might not make it suitable for Small businesses. -No Forms- Drift takes pride on omitting the forms from the chat and enabling their conversational way of marketing. I think, they should make that optional. They should forms as well. -They should also have a feature in which chat transcripts can be emailed as well.

Driftからの返信

3 年前

Hi there, Thanks for taking the time to write such a thoughtful review for Drift! It sounds like you're having a great experience on the product and we're thrilled to hear it. We'll absolutely take your feedback into account and hope you continue to provide us feature suggestions in the future. - Sarah Haberman, Senior Customer Advocacy Manager

認証済みレビュアー
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 2~10人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Drift could be Intercom, but it isn't...

3.0 4 年前

製品を使ってみた感想: We decided to use Drift as means to provide support, but once we grow bigger than a single user, we'll have to move to a better platform.

良いポイント:

We use Drift as an in-app messaging platform and it's decent at that. We considered using it for marketing automation, customer engagement and on-boarding, but it doesn't cut it.

改善してほしい点:

Even as an in-app messaging platform for support, there's room for improvement. A few months ago, they removed the option to "close a conversation" (which is essentially used to close a "support ticket"). For whatever reason, they think that it should be more like Whatsapp with an endless list of conversations that you can "archive". Only conversations sometimes come back (not because of new messages), they are sorted wrong so you may miss conversations with new messages, and you don't always get real time notifications in the mobile app.

Driftからの返信

4 年前

Hi there, Thank you so much for taking the time to share this. I'm sorry we haven't delivered on what you expected from us. I'm more than happy to chat live and learn more about how we can make your experience better. Feel free to reach out at [email protected]. All the best, Julie Hogan, VP - Customer Experience

Marco
アメリカのIT Expert
消費者サービス, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

Drift is a Sensational Marketing Automation Solution

5.0 4 か月前

良いポイント:

The reliability of Drift has been making it a top and reliable solution. I like the efficiency of this marketing automation software.

改善してほしい点:

This marketing automation tool works so well for us. No cons for Drift.

Sarah
Sarah
アメリカのSystem Administrator
認証済みLinkedInユーザー
情報技術、情報サービス, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

Best Conversion-Maximizing Method For Any Website

5.0 昨年

製品を使ってみた感想: Drift allows me to communicate with clients and gauge the level of interest they have in our offerings. My end aim is to close a transaction, and Drift helps me do this by facilitating instantaneous communication with prospects and clients, allowing me to address their concerns and guide them toward a conclusive next step in the buying process.

良いポイント:

Through Drift, I am able to contact with leads at the precise moment of their highest interest and engagement with the website, and to respond to their pressing queries immediately. Many of the talks I've had with potential clients have resulted in a sale.

改善してほしい点:

Forcing customers to provide email addresses before speaking with a representative. There is room for simplification in the reports and metrics. There are not further improvements needed.