The Best Salon Software Ever!
製品を使ってみた感想： The porting over of our data was quick and seamless and we have 99% of what we need. It made our lives so much easier.
Very user-friendly! We can text clients, send scheduled and automated emails. Collect reviews, etc. Love the simple interface.
Time stamps on notes, tracking of packages more easily and extension of expiration dates
Meets Our Needs But Pricey
製品を使ってみた感想： Overall mostly happy we made the switch, but wish it wasn't so expensive and wish some bugs would be addressed.
It's pretty intuitive, relatively easy to setup, and does the job. I really like the two-way texting features.
I think it is expensive compared to other options and the pricing structure feels very nickel and dime. I think there are certain options that could be included in the base price without charging more. For example, to use online payment collection requires use of the full point-of-sale, which is unnecessary for my business. Also, the basic reminder emails & texts should be editable without having to subscribe to the full marketing suite. It's a bit buggy in various workflows, like toggling between locations, the calendar does not refresh correctly. I also wish there was more customization available to display various fields during the appointment creation process, rather than having to dive into the Client or the Pet record.
Company does not honor agreements, zero intengrity.
製品を使ってみた感想： If you own a multi location chain or franchise in the salon vertical, stay away. It is far from ready for an owner that has developed a multi location business. If you want to spend an enormous amount of time trying to fix the glaring issues with this software then by all means.
Customer facing is decent. Company stated they had a strong relationship with Google re Google booking. Not at all the case. Google has recommended several times that we stop using MyTime. CC processing via Tsys has been decent but that is not a result of MyTime it is a function of the processor.
[SENSITIVE CONTENT] is horrible. Support is spotty at best. No accountability. Very expensive. No failover in the event of www outage.
Love this company!
製品を使ってみた感想： I've been with MyTime for about a month now and have been thoroughly impressed with this company. Their customer service is phenomenal! They have a quick link to send feedback on the app/software that makes it easy to either report an issue or suggest a feature. I've submitted several ideas and had a couple of glitches and have been pleasantly surprised to either receive a response by email or even a telephone call! MyTime has literally called me four or five times to discuss either my ideas or understand a small issue I'm experiencing. Who does that anymore?! I love it! I have direct phone numbers and email address to real people who answer the phone. Awesome. I could go on forever about the customer service but I actually love the software and app as well! App: We have tried several different scheduling software options only to find that none of them could form to what we need for our home based business or they didn't have a mobile app to use on the go. We own an on the go business with no store front so 100% of our customer interaction is in their homes or through technology. With the app we can schedule appointments and input client information, call and message clients and check out analytic info. The software adds that much more to the software possibility. You can customize automatic, and professional looking emails/text messages to be sent as reminders or thank yous. You can ask for reviews automatically. You can check on the customers profile to see what type of communication they've received through the app. You can also schedule employees and easily manage their time. I don't know a lot about how this works, but each time you schedule on MyTime it helps with SEO. They do stuff to help you show up better in the search engine...I don't know all the details but it sounded really good for small business trying to get their names out there :) There's plenty more that can be said, but just experience it for yourself. You wont be disappointed!
User friendly. App runs pretty quickly for scheduling. Reschedule button, quick call and mapping at the touch of a button. Message customers from app. Exceptional customer service.
I would love a widget to see my calendar at a glance (they said they are in the process of creating this) and It would be awesome to color coordinate appointments by type and color coordinate blocked out time.
I can't say enough good things about my time. They are so present in ready to offer Solutions& suppo
製品を使ってみた感想： I truly believe that my time is on my side they want to see me when and want my business to thrive. I love how the CEO will chime in to get clarity from me firsthand. #priceless
Everything that I could think of to be helpful for me and my business, my time is already thought of. And if they have not and I made the suggestion nine times out of 10 is implemented within that week.
As their business evolves some things that were free in the beginning now cost money. For example it used to be free to call in for support but because I don't have the package that includes phone support I have to email / chat for support. Which is not a major issue but I did like in the past that I could just call