キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年
INSIDEとは？
PowerfrontのINSIDEは、アバターを使用した視覚的に惹きつけるライブ・チャット・コンソールをエージェントに提供し、魅力的で直感的、かつパフォーマンスを向上させるオペレーター体験をつくりだします。顧客のオンラインでの過程や購入履歴を表示し、おすすめ商品の紹介や動画による商品デモなどを提供します。積極的なチャット、ライブ・チャット、ビデオ・チャット、チャットボット・アシスタントを使用することで、エージェントはコンバージョン率を高め、生産性を最適化することができます。
INSIDEの対象ユーザー
ラグジュアリー・ファッション、美容、宝飾品、政府、公益事業、通信、自動車、ホスピタリティ、旅行、金融機関、大学、エレクトロニクス、顧客体験 (CX) を優先させるあらゆる組織。
INSIDEをご存知でしょうか？
別の人気製品との比較
INSIDE
INSIDEの他のおすすめ代替製品
INSIDEの評判・レビュー
Unique among other platforms
製品を使ってみた感想： I love how this platform was put up together. The way it was designed was meticulously thought of. It gives visual representation of what we most of the time see as text only. Not only that - the people we work with are a delight to talk to. They help us resolve our issues quicker.
良いポイント:
I like how it is being interactive for agents. It was totally different from the other platforms with the same purpose. It was not boring. A bit expensive but they are evolving on the area that we need which is what i really wanted to see.
改善してほしい点:
Whenever I use it, it takes up a lot of bandwidth. Sometimes it slows down my connection, sometimes doesn’t.
Great visual & user friendly system
製品を使ってみた感想： Has been great to work with. We have had alot of wins customising and integrating system and they have been helpful throughout. Looking forward to getting more and more value out of Powerfront & Inside.
良いポイント:
The visual layout and being able to watch customers move throughout the website. The ability to add customisation into other systems like our CRM. Has been easy for our agents to pick up especially during COVID when many were taught on the fly.
改善してほしい点:
Features like being able to have the webchat set to on constantly even if an agent isn't online yet - We'd like it to be open 8am - 6:30pm like clockwork. Credit card masking feature is creating a few issues internally.
Glitches
良いポイント:
Disposition options are easier to access
改善してほしい点:
Closes out chats while working, chat showing long times when just receiving chat, dispostition not working all the time
Inside makes it easy for agents and executives to engage
製品を使ってみた感想： From our perspective we are using a very simple level of Inside but are increasingly becoming aware of the further potential of the platform. As we adopt new elements we continue to improve our user experience
良いポイント:
The visual interface is superior to other solutions making engaging with customers fun and interesting. We've recently begun deploying the BOTS feature and are finding it helpful to assist customers without adding more agents
改善してほしい点:
Nothing comes to mind. Inside offers so much more capability than we are currently using
Unique & Engaging
製品を使ってみた感想： Overall it has been great! There has been a trial and error process to determine what browser works best with Inside (currently we're finding Edge offers the smoothest experience), and the range of options Inside grants does prove training new colleagues a bit more difficult, but the end result works wonders.
良いポイント:
While there is an initial learning curve, Inside provides a great experience once you've got a handle on things. The UI/UX is a breath of fresh air, and the available features (co-browse, visiting other channels, visually representing each colleagues current chat pool) are a massive step up from our alternative chat client.
改善してほしい点:
Inside is substantially more process intensive than our alternative chat client, this can prove an issue on less than capable hardware.
