Seekom

Our experience with Seekom

良いポイント:

We really likes how it is easy to learn and operate. Very easy on the eye and straight forward. We switched to another company thinking it was going to be more affordable for us, but switched back to Seekom. Sometimes paying a little bit extra is not worth the stress. [sensitive content hidden] was great helping us out with the transition back with Seekom.

改善してほしい点:

So far so good. The only thing would be handy to have someone on call when we need it. Sometime it is hard to get someone over the phone.

Using Seekom Ibex in the UK for 3 years now - EXCELLENT

製品を使ってみた感想： We are a 19 bedroom hotel based in Somerset, UK. As we have developed our online presence during the last 3 years, Ibex has been there and managed our changes very well. Our integration with channels such as Booking.com and Expedia have been excellent and the system saves so much time. We have 3 of our own websites and we can tailor our prices for each one automatically; ensuring we target different markets effectively.

良いポイント:

Once set-up (by Ibex) the system is straight-forward to understand and use. It does help if you have some computer knowledge as you feel comfortable clicking options BUT the help guides in text and video format are excellent.

改善してほしい点:

We'd like to see a couple of minor improvements to Guest Check-In Forms and have suggested these. If more users suggest them it will move up the queue to be implemented. However, it would be handy to have a "cost option" to have something implemented which - if others begin using it - could be refunded at a later date?

Gold plated pricing for tin plated service

製品を使ってみた感想： The system works, and it's as reliable as software is. However the cost was unsustainable in terms of a good PMS for a small property, but the net product received for the cost just meant we could not continue.
An indicator of the service ethos from Seekom/iBex came when I submitted notice to terminate. Nothing was heard from them, until I had to push again just to make sure they got the message. Received a brief form letter, tagged on was how much they will charge for commission on forward bookings. That was it. I know we are just one small customer, but their lack of effort speaks volumes.
Once they have you, they don't care.

良いポイント:

The primary drivers in the decision to move to iBex was our desire for a cloud based system and the availability of an integration with a dynamic pricing provider that we wanted. Both of these iBex delivered on, and they essentially functioned flawlessly. iBex has been around for some time, and clearly functionality has been added to and evolved over that time as there are alot of features within iBex that are both practical and useful. Another positive due to the longevity of iBex is that there is a good number of people out there that have used or been exposed to the system, which proved advantageous in terms of staffing and training requirements. We used a third party payment gateway through iBex, and it worked very well.

改善してほしい点:

Price. Service. To have the integration we needed, required us being on an iBex package that included a commission on ALL bookings entered into the PMS. Their commission plus PMS charge resulted in pricing well and truly above all other PMS systems we looked into. Fruitless efforts were spent with them trying to come up with an alternative pricing structure - they communicated in circles and riddles until I eventually gave up and focused on finding an alternative PMS provider. I tried to find an acceptable way to remain with iBex, but they in essence were not interested. Polar opposite to the exorbitant pricing was the service, or lack of, from Seekom/iBex. It was extremely difficult to make any contact with them, and when they did respond things happened at glacial speed. It got to the point the only reliable way to get them was to raise a service ticket, and then while watching a tree grow, just wait for a response to come. In their defense, the system was generally reliable once set up. But good luck if you need help making changes. Th UI is old and dated. It works, but its not intuitive. The Booking Engine is terrible. They have created a new one, but its functionality is flawed to the point we saw a dive in direct bookings and we had to reinstate their old BE. We were part of the beta test on the BE implementation, but when it got to the point we had to dump it, no interest was shown by them as to what the issues were or how to mitigate or rectify. Beware: in a few months time, their new BE will be the only one available on their platform.

Never use this - there are far better options on the market

製品を使ってみた感想： Was a great product before it was sold to overseas buyer.
It is not worth using now. The support is horrific.

良いポイント:

The system is easy to use and we could easily go between our different properties.

改善してほしい点:

The support is non existent and the 'important staff' ie account managers ect are awful.

good company, good team, excellent support

製品を使ってみた感想： well, more efficient to summary the data/ manage daily booking/even suport the boom gate

良いポイント:

the team is best, prompt support always, patient, knowedgable, full of energy, keep develop the software

改善してほしい点:

need offer a trouble trouter brochure, to save time of the team, I believe quite some questioins is frequently been asked by most operaters

A reservation system designed by engineers for engineers

製品を使ってみた感想： We wanted a simple cloud based reservation system with flexibility around pricing and good online booking capability, reporting and integration with key channels. It needs to be easy to use and easy to administer. Seekom ticks some boxes - cloud based, reports - but missed the mark on easy to administer. Seekom makes a typical engineering focused mistake of aiming to deliver flexibility through complication. Overall I find the strengths really pleasing and the weaknesses infuriating.

良いポイント:

The cloud based access is excellent and the primary reason I haven't returned to my old system - Campground master. As the business owner I can easily access the system from anywhere in the world to support our managers. The payment gateways work well and some of the standard reports are very good for end of the month purposes and real time revenue tracking. As long as you don't want to change anything in your set up it is not too cumbersome for a new person to use.

改善してほしい点:

The user experience is extremely frustration for an administrator and is one of the least intuitive systems I have come across for administrative purposes. The process of making simple changes can be highly complicated and follows a logic that is only obvious to the the engineers that wrote the code. The help section is not much better and is written for an audience that is already deeply intimate with the system. It becomes a little better after you invest hours into getting into their mindset. The AirBNB integration is very poor - we have one piece of accommodation that simply blocks out all future nights on airbnb. Support can reproduce the issue but their response has been along the lines of "it shouldn't do that. try talking to airbnb."

Generally good ! But a disastrous link-up to Payment Express

製品を使ってみた感想： Potentially, it is a great product, but the faults listed need addressing urgently if this is to be the case.

良いポイント:

Operating 2 small guest houses (6 bedrooms each), we have used Ibex Seekom as our Channel Manager for several years. During that time they have saved us from having any significant booking issues. The UK support team is ever-helpful and nothing seems to be too much trouble.

改善してほしい点:

To enable PCI compliance, Seekom have forged a link with a payment gateway, Payment Express - entirely understandable. Unfortunately, however, they appear to have entrusted the development process to people who would seem to have little or no idea about how the industry operates. Specifically, they have provided a screen for charging a stored card where it is not possible to store a Merchant Reference for onward transmission to Payment Express (despite appearing to do so!); they have not recognised a Merchant Reference can be important to the service provider for all sorts of reasons - in our case, bank reconciliations. Also, they have failed to recognise that, with luck and a bit of effort, guests return! The service provider will wish to avoid asking for card details each time they enter a booking. Currently, there is no way of linking to a card stored within Payment Express under that guest's name. In summary, they have developed software that works well for capturing card data, but is dysfunctional when it comes to the charging side of things! Hopefully they will resolve these issues urgently, which would make this a far more valuable product and cause me to be more positive.

One year on - how things change (unfortunately)

良いポイント:

The majority of the software is unchanged from my review one year ago. There have been some new or revised items but nothing to be praised.

改善してほしい点:

NZ SUPPORT - TERRIBLE. Seekom finally released a newer modern looking Booking Engine - unfortunately, it does not work if you happen to set up a min 2 night stay - the system just states "unavailable" when rooms are available. We are more than 1/2 way through our summer season and a large proportion of our bookings should be self-generating via our website. However, this fault means we are getting very few direct bookings and we are having to pay commissions to OTAs because of it. We keep being promised a fix but it just isn't happening - they either cant fix it or they arent bothered. The UK agents are trying to get Seekom to get it sorted but it seems to be falling on deaf ears. PMS is becoming an even more competitive market, with many very affordable, high spec systems emerging from India. We are looking.

need to seriously update their software

良いポイント:

booking system good and is quite easy to use. but there are still to many clicks to get to where you want to go

改善してほしい点:

accounting package is very poor. These days holiday parks are owned by several owners who rent or lease their sites. Software needs to accommodate this.

One of the rep from Seekom was very patient with us. You do not update your website often and he was great.

良いポイント:

It is logical and always changing with the times. I find it easy to use and I really on it for the running of the business.

改善してほしい点:

The 'help section' needs to be easier to find what you are looking for. I go around in circles and don't seem to find the answer for what I want help with.

Great product backed by a great team

製品を使ってみた感想： We feel that our booking requirements are out of ordinary and doubted that we could ever find a booking system that would work with our challenging requirements. The team at Seekom have gone above and beyond displaying professionalism and proficiency to meet our needs. From the initial consultation right down to the final release, all layers of the team have displayed excellent service and delivered on their promises (which is very hard to find). We would certainly recommend both their product and support team.

良いポイント:

Good platform Excellent customer service Ability to adapt system to our needs

改善してほしい点:

Backend can take some time to get used to but this is made easy by an excellent customer service team who are more than happy to help.

Great system with good back up staff.

製品を使ってみた感想： From a guy that had not used any computers before I found the ibex system was relatively easy to learn & use.

良いポイント:

All my inventory of units & sites are updated automatically to OTA 's

改善してほしい点:

I would like less pages, but most likely impossible as there is so much to the ibex system.

A reliable easy to use PMS

良いポイント:

Easy to use and a great NZ team to work with.

改善してほしい点:

I've not had any issues using the system

Very helpful staff and they seem to be constantly improving the software

良いポイント:

They seem to always introduce improvements which add functionality and are helpful to our business..

改善してほしい点:

Looks old fashioned and would like the booking screen to show more days and be larger, maybe the menus could be hidden and have the booking screen itself take up most of the screen like other similar software

Having Seekom Ibex as our booking format has saved us hours of time in manually handling bookings.

良いポイント:

All our bookings come straight in to our system and need very little input from us. A lot of our time used to be spent manually entering bookings and opening and closing availability on various booking sites. It's now all done automatically.

Awesome!

良いポイント:

Quite easy to use with comprehensive options. I had used another channel manager but moved to Seekom on recommendation. Seekom was so much better and more cost effective. The support is really awesome as the consultants are all very knowledgable and helpful - always getting back to us quickly with any of our requests. We HIGHLY recommend Seekom from our personal experience.

A simple way of taking online bookings

製品を使ってみた感想： With the Channel manager options available , most sales channels work with Seekom, the few that dont, are not really worth the time or energy.
I would like to see Seekom hooked up with AirBNB however , as this would provide good competition for Booking.com
I have used Seekom since it first started, it has got better and better, but also more complicated.
The support staff have been exceptional good over the last transition period.
Ibex is a key part of our business, we couldn't do without now.

Software and Support that enable you relax

製品を使ってみた感想： I have found that the software and support have taken the stress out of property Management. No more having to update a several booking sites, once a booking has been received. No more double bookings. Arrivals and Departures clearly identified and complete. Support crew timely respond with sound advice and solutions. The software grows with you. Just going on to the clients' paying me via Seekom/DPS gateway, rather than through a service that takes 4 days to clear your own funds.

Make the switch you wont regret it.

製品を使ってみた感想： The program is simple and easy to use. Switching to Seekom at the beginning of the busy season was a brave move but with the support, help and assistance from the friendly team made this an easy transition. Blair you rock.

great all-in-one system

製品を使ってみた感想： pros: cloud based, no back-ups required, multiuser, responsive support, intergrated channel manager. cons: slow speed

Good Service with a good team

製品を使ってみた感想： Easy to use & support i give top marks to

excellent

製品を使ってみた感想： Very good to use