Award Force

Money, time and resources well spent!

製品を使ってみた感想： Using a designated and bespoke product like AF, has taken out so much stress and uncertainty around getting the nominations in and judged remotely. we had over 1000 entries that needed to go through a very clear and strict judging process (in light of being fare and transparent ) We could let judging take place remotely and smoothly, with the confidence of our data security and personal reputational image being protected.

良いポイント:

Everything! Especially the rep our account tech support manager. she was on hand 24/7 with not just support, but with solutions, and confidence building techniques to help me take charge of the growth of our work. The platform itself, is slick, very user friendly and a 100% reliable. It gave us the confidence we needed to launch our first annual HEAT awards. this has gone so well, we are already pencilling in next years campaign. Award Force have been the first and only platform I have used for this task, but I wouldn't dream of going anywhere else. In the grand scheme of things the cost was extremely good for all the benefits we obtained, and even though our event programme is over, we are still able use all the data for our analysis and personal development.

改善してほしい点:

In all honesty I have very little bad to say about the whole experience. If you really pushed me for a balanced review, I would have to say that on a couple of times and considering I emailed support up to 4 times a day in the build up of our launch. that if our designated manager was out of the office or had finished for the day. The person that took over sometimes was a little enthusiastic to come back with a response and not grasp how slow I was being. That's really nothing bad just maybe a pointer for the future that they get a summary of the clients habits and personal synopsis before responding to a query.

Amazing and professional, with great support team.

製品を使ってみた感想： More entries than expected and we saved a lot of administrative fees. Their support team is very helpful and fast in responding, which was a big plus for us.

良いポイント:

For our Biennial of Slovenian Design we needed an intuitive and adjustable system. We were hoping to make administrative processes more efficient. After a detailed e-call, we were confident that we will be working with professionals who understand their clients. They translated the system in our language: it has only 2 mill. users, and has characteristics that are hard to work into english-based interfaces. While setting up, we were met with a lot of help from our producer. We encountered a problem: in the EU, it is required to add VAT info on invoice. AF did not have that option. After contacting them, VAT was implemented for us and other users also. We are strict about our image, so the implementation of our visual identity was a must for us. Designers branded it the way they liked it. The base is clean and leaves enough room to make it your own. Our administrators were very happy with the experience, as it significantly lessened the workload and kept our costs down. Our users were very excited to use AF. We are confident that their efficient system brought in more entries than we expected. We are very much looking forward to working with them in the years ahead and would wholeheartedly recommend the system to anyone looking for solutions to dealing with user entries at any scale. We were very glad that our Biennial, which is quite small in comparison with their other clients, received a thoroughly professional and attentive approach from their excellent team.

改善してほしい点:

Some specific features didn't have a lot of flexibility but we managed to go around it with their help.

Great Program!

良いポイント:

This program is very nice to have. Worth the money.

改善してほしい点:

It takes some time to catch on to this program.

AwardForce for MadeForMums and Junior Magazine

製品を使ってみた感想： AwardForce has saved us a lot of time and means we can manage everything to with awards in one site. It's easy to pass on logon details to external judges who may be judging from afar and makes everyone feel as if they are on an important panel even being miles away.

良いポイント:

AwardForce is very easy to use and means we can send one link out to hundreds of judges to get the best quality judging we need. The support team are super useful and always reply in good time, there have been times where we need something done urgently and they are very quick to get back to us with a solution. It's easy to download data and keep a record of how we are doing year on year.

改善してほしい点:

It would be good if you could view more on the page at one time, for example filter some of the options when viewing entries like you can in excel but in the site. Other than that I have no cons! :)

Best customer service... maybe ever?!

製品を使ってみた感想： It's good but it could be better. The terminology isn't as straightforward as it could be. It would be great if there could be a website widget for nominations just to make life easier for nominators. (I manage the website)

良いポイント:

The team are insanely helpful and lovely. I spent years working in CS so I really appreciate good service!

改善してほしい点:

The ease of use could be better. There seem to be multiple places to edit the same content which is just weird. Overly complex in places.