SummitAIの概要
Symphony SummitAIは、1,000～100,000人の従業員を抱える企業に最適なエンタープライズ・クラスのソリューション・スイートです。AI駆動型のナレッジ・インテリジェンスを利用して、1つのプラットフォームにサービスとアセット管理を簡単に統合することで応答性と生産性を向上させることができます。SummitAIでは、機械推論やコードレスのワークフロー・ベースの自動化を利用して、ITヘルプデスクの年間運用コストを最大20%削減し、総所有コストを最大45%改善することができます。
SummitAIの対象ユーザー
あらゆる業種と地域の大手グローバル企業。大企業、アッパーミドル市場セグメントの企業、マネージド・サービス・プロバイダー (MSP) などがSummitAIを利用しています。
SummitAIをご存知でしょうか？ 別の人気製品との比較
SummitAI
SummitAIの他のおすすめ代替製品
SummitAIのレビュー
Sunil
Louis
AI Powered ITSM Solution
製品を使ってみた感想： Consulting and Implementation > Was great and admiring. The implementation and migration took 3 months overall. This shows their product and team capability.Support > There is a scope to improve on support.
良いポイント:
AI Powered Chatbot with Auto resolving capability is my choice and we have achieved 60%requests are auto resolved with no manual effort and Summitai ITOM helped to achieve 85% of monitoring event tickets are auto resolved. This is a greatest milestone of Summitai.
改善してほしい点:
We have enough and more of the features that helps day today. Obviously the UX can be improved for all End User facing screens.
認証済みレビュアー
SummitAI review Telecommunications
製品を使ってみた感想： Overall experience with SummitAI was frustrating as not know how to do a long of things, had to do some trial and error on my side. Then trying to get some of the customer support in India to understand what we want it to do was very frustrating.
良いポイント:
It has a lot of options you can choose from, very ideal for an IT company.
改善してほしい点:
The product needs to be more customizable, to be able to be used in a non-IT business. The majority of support is out of India and the language barrier as far as the meaning of every word is just not there. The implantation team seen to just build what you ask for and not show you how to do things. As administrator it would be nice to be able to create and do things on you own.
Joyce
検討した類似製品：
Summit AI has all the bells and whistles of the Big Guys without the Big Price
製品を使ってみた感想： We are able to manage and achieve multiple SLA's across multiple tenants with a single solution. The Customer Satisfaction Survey (CSAT) process within the system works great and provides flexibility to have different questions for different customers.
良いポイント:
When we were doing our search for an effective ITSM tool, we had a list of 75+ requirements and Summit was able to not only meet but demonstrate how each of the requirements was done in the system. The biggest issue we were facing was having multiple tenants in the same instance so that our technicians only needed to have 1 URL. Summit AI was able to meet this requirement and continue to do so 5 years later.
改善してほしい点:
The one thing that would be beneficial to all customers is a public forum for users at all levels to share information and make product recommendations.
Symphony SummitAIからの返信
2 年前
Hi Joyce! Thank you so much for the review. It's amazing how we've grown together! There is a new community that is available to our customers to share feedback and ideas. Please join us there: https://community.symphonysummit.com/ We'd love to hear from you and your team.
Rajesh
検討した類似製品：
Rajesh Konanki Hexaware Technologies Summit AI Consultant.
製品を使ってみた感想： It's very good product for ITSM modules and asset life cycle tracking under low budget.
良いポイント:
I am very glad to give this review on Summit AI, last 7 years onwards i am working as a ITSM consultant and supporting Summit AI for multiple clients in Hexaware. I love Summit AI ITSM module. It's very user friendly for all end users, analysts and amins. I love Summit AI Asset management life. It's also user friendly for asset management team.
改善してほしい点:
Below features we are expecting in Summit AI.1) List configuration. 2) Easy report on Service catalog variables.3) More user friendly on OLA engine.4) Discover suceess rate.
