GoTo Training

Fantastic remote training software application

製品を使ってみた感想： It allows us to run trainings between multiple geographically distinct locations in an easy and efficient way. It also allows us to test for knowledge absorption and offer classes to other locations and departments through the use of it's class catalogue feature.

良いポイント:

I love that this allows me to schedule out classes in advance. It also allows me to easily create and administer tests, share supporting documentation, and make sure people are paying attention. In this type of learning environment between remote offices it's essential that the performance of the application is spotless when it comes to audio and video and for the vast majority of trainings I've run GTT has been amazing.

改善してほしい点:

I have 2 major complaints. 1st there is a bug in the software that has been there for over two years at this point that prevents me from using the quiz functionality as intended. Customer support took over 6 months to figure out this bug even though I suggested that it might be the problem on the first interaction. 2nd there is no way to mass export all of your classes to Google Calendar. I figured out a way to do a work around using apple calendar and then exporting that cal to google cal but it's a huge pain still.

Easy to Use Webinar/Training Software

良いポイント:

GoTo Training is a very easy to use conference/training software. There are many tools to keep the meeting interactive and engaging. The unlimited cloud storage of recording is also AMAZING!

改善してほしい点:

The recent update and redesign of the website is AWFUL. On the webinar side, the issues I most often come across is audio issues. People don't know how to connect, can't hear me or I can't hear them. Of any issue I have, 99.9% of them are audio related.

Pathetic

製品を使ってみた感想： In a word, pathetic. Lack of integrity, over all. Given false info by sales to sell me.
Product didn’t work as promised.
Support was not what it was promised To be. Support ignorant of the product.
Failure to be accountable for problems
Always blaming others for product failure: it’s a PayPal problem, it’s a safari problem, etc. Promises NEVER kept by support. “I’ll have a supervisor call you back” never happened. Woeful incompetence at everything EXCEPT monthly billing. There was never a problem with that. No problem taking my money for a product that failed to deliver on sales’ promises and support promises.

良いポイント:

Scheduling Client data collection Efficient and effective monthly billing support always answered the phone, (even though they were too ignorant of the product too help,) Supervisors form support always promised to get back to me. (Even though they never did,)

改善してほしい点:

Bugs Features that don’t work Long list Using this product cost me about 25% of every event I’ve done that invoked payment. Zero accountability.

I use GoToTraining daily to host online webinars, live-training sessions and software reviews.

良いポイント:

The ease of setting up sessions is great and it has excellent survey/question capabilities. I also love the ability to record sessions.

改善してほしい点:

It has had some downtime in the last year that has been no fun, and it has no direct scheduling within an outlook calendar invite.

GoTo Review

良いポイント:

We really like all the opportunity that this software has - breakout rooms, library, scheduling.

改善してほしい点:

It's not easy to learn. We have had to teach ourselves which is probably why we don't know how to use all the features correctly. That being said, we have had no contact with customer support other than them sending me a huge binder of materials to figure things out on my own.