--- description: TenFoldを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TenFoldとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [問い合わせ管理システム](/directory/22/customer-service/software) > [TenFold](/software/144586/tenfold) # TenFold Canonical: https://www.capterra.jp/software/144586/tenfold ページ：1 / 7\ 次へ: [次ページ](https://www.capterra.jp/software/144586/tenfold?page=2) > 顧客体験と生産性を向上させる営業およびコンタクトセンター向けCTI。 > > 評価：143人のユーザーによる評価は**4.7/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### TenFoldの対象ユーザー 効率性の向上、収益の増加、顧客体験の一元化を迅速に実現する方法を求める、10人以上の顧客対応チーム。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.7/5** | 143 レビュー | | 使いやすさ | 4.8/5 | レビュー全体に基づく | | カスタマー・サポート | 4.8/5 | レビュー全体に基づく | | 価格の妥当性 | 4.7/5 | レビュー全体に基づく | | 機能 | 4.6/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Tenfold - **設立**: 2014 ## ビジネスコンテキスト - **対象となる企業**: 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: 英語 - **利用可能な国**: アメリカ合衆国, イギリス, インド, オーストラリア, カナダ, ドイツ, ブラジル, メキシコ, 中国, 日本 ## 機能 - API - CRM - CTI (コンピューター電話統合) - Third-Party Integrations - VoIP - アウトバウンド・レポート - アクティビティ・ダッシュボード - インタラクション追跡 - インバウンド・レポート - オポチュニティ管理 - キャンペーン管理 - キュー管理 - コラボレーションツール - コールセンター運営 - ダッシュボード - パフォーマンス測定基準 - パフォーマンス管理 - フィールドのカスタマイズ - マルチチャネル・コミュニケーション - メール管理 - リード・キャプチャ - リード管理 - リード育成 - リード資格 - レポート／分析 - ワークフロー管理 - 不在着信管理 - 回答者ログ - 延長報告 - 発信者ID - 通話モニタリング - 通話時間 - 通話記録 - 通話録音 - 連絡先管理 - 顧客データベース ## 統合 (合計11件) - 3CX - Asterisk - ConnectWise PSA - HubSpot Marketing Hub - Keap - NetSuite - Propertybase Salesforce Edition - Salesforce Sales Cloud - SugarCRM - Vonage Business Communications - Zendesk Suite ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [問い合わせ管理システム](https://www.capterra.jp/directory/22/customer-service/software) ## 関連カテゴリー - [問い合わせ管理システム](https://www.capterra.jp/directory/22/customer-service/software) - [SFA（営業支援システム）](https://www.capterra.jp/directory/12/sales-force-automation/software) - [コールアカウンティングソフト](https://www.capterra.jp/directory/30083/call-accounting/software) - [リード管理ツール](https://www.capterra.jp/directory/30017/lead-management/software) - [テレフォニーソリューション](https://www.capterra.jp/directory/30084/telephony/software) ## 代替製品 1. [Bitrix24](https://www.capterra.jp/software/113540/bitrix24) — 4.2/5 (987 reviews) 2. [Agile CRM](https://www.capterra.jp/software/135148/agile-crm) — 4.1/5 (524 reviews) 3. [PhoneBurner](https://www.capterra.jp/software/134672/phoneburner) — 4.8/5 (176 reviews) 4. [User.com](https://www.capterra.jp/software/144916/usercom) — 4.6/5 (36 reviews) 5. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4076 reviews) ## レビュー ### "Keeping an eye on your application development and sales reviews" — 4.0/5 > **Atul** | *2023年2月19日* | コンピュータ・ソフトウェア | おすすめ評価：7.0/10 > > **良いポイント**: Once everything is said and done, I adore the analytical data that Tenfold offers. It integrates with all of the popular CRMs, is simple to set up, and offers a tonne of automation. I appreciate how easy it is to set up and how well a phone system works with our Salesforce CRM. It offers unparalleled speed compared to its rivals. I enjoy how easily it can be done using the pop-out feature and the little window that is available. > > **改善点**: I think double dials should be given their own category since they should not be counted towards analytics and may cause results to be skewed. They have been difficult to contact in customer service and do not frequently update. I enjoy these modest upgrades, but I could live without them. Direct dialling or incoming calls are not tracked by it. It would be the ideal programme if it could in some way do that. > > By comparing where we were previously and where we are now with Tenfold, I have discovered that we have actively been growing our daily outbound calls. I can also check how many individuals I reached out to each day and use it as a benchmark for how many I should reach out to the next day. I would strongly advise utilising Tenfold to automate some of the tiresome tasks, like calling and memorising contacts, if you want to enhance productivity in the office. ----- ### "Great App for a Growing Sales Team" — 5.0/5 > **Jason** | *2017年10月19日* | インターネット | おすすめ評価：9.0/10 > > **良いポイント**: We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance. The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views. My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition. Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback. > > **改善点**: UI can lag infrequently. I would like to see more customized views on the Dashboard in the future although this may affect ease of use. > > Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics shortly after launch (30% increase in KPI) Less failure down time due to excellent customer support. ----- ### "Worse support response than Comcast or any company I've dealt with" — 3.0/5 > **John** | *2023年3月22日* | 情報技術、情報サービス | おすすめ評価：2.0/10 > > **良いポイント**: When it works it is great for tracking phone call communications and activity. > > **改善点**: Their support response is horrendous. Typically a 2-3 week turnaround time between responses via email. > > Overall experience is not great and that is 100% attributed to their support response rate. ----- ### "easy and beautiful" — 5.0/5 > **Michael** | *2018年4月30日* | 消費財 | おすすめ評価：10.0/10 > > **良いポイント**: It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system. The data of any client can be pulled up easily or just done in an instant. It provides a user friendly interface, with a great set of tools hidden behind. The implementation of instant email, voicemail drops, and magic commands can help you achieve excellent results in whatever field you're in. They have an awesome customer service team that will even check up with you after awhile to see how it's going. Their service is very unique in an industry without a face. > > **改善点**: It can be a little glitchy. Not to the point where it becomes a detriment, but only a bit annoying. Sometimes it won't respond for a few seconds. But I believe the pros outweight the cons. > > Increased sales, improved service, and more confidence. ----- ### "Clean UX and UI\! Easy to use\!" — 5.0/5 > **Jack** | *2017年9月13日* | インターネット | おすすめ評価：9.0/10 > > **良いポイント**: We needed a great platform to record and track all of our calls in a non invasive and easy solution, Tenfold definitely solves for this issue. UI and UX are very important to me in day to day operations of a product. The tenfold pop up has exactly what it needs to have, no more, no less. The popup pops up almost instantly. The reporting and gamification dashboard is easy to use as well\! > > **改善点**: From a reporting standpoint, there is sometimes a discrepancy between the \# of minutes on the physical handset, the tenfold pop up and the data that is in Salesforce. I wish that was a manager override button that I could input a call with a specific call length so it feeds into Tenfold and Salesforce. It’d be great if there was a snooze function, where the pop up wouldn’t pop up for a given time in the event one of my reps need to focus on another task at hand. ----- ページ：1 / 7\ 次へ: [次ページ](https://www.capterra.jp/software/144586/tenfold?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/144586/tenfold) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ