キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年
Aircallとは？
自動音声応答 (IVR) メニューで適切に処理できることをチームが行って貴重な通話時間を無駄にすることはありません。AircallのインスタントIVRソリューションでは、使いやすいドラッグ・アンド・ドロップ管理インタフェースを使用して、理想的なウェルカム・メッセージと通話ルーティング・オプションをすばやく設定できます。7,500社以上の企業がAircallを信頼し、優れたコールセンター機能を使用して顧客との関係を強化しています。機能には、SMS、高度な通話ルーティング、分析、通話コーチング、ライブ・フィード、その他のコラボレーション機能があります。
Aircallの対象ユーザー
日常的に電話を使用してビジネス (販売またはサポート) を行う中小企業。
Aircallをご存知でしょうか？
別の人気製品との比較
Aircall
Aircallの他のおすすめ代替製品
Aircallの評判・レビュー
Issues with reporting
Most Reliable Phone Service Available
製品を使ってみた感想： It facilitates both inbound and outbound call management. I like how simple it is to make an outgoing call. The time zone and area code are shown automatically, warning us to tread carefully in case of a time zone mismatch.
良いポイント:
Using Aircall is a breeze. It simply requires a one-time setup. I like Aircall since it is quick to load and has an intuitive interface for fixing audio problems. A softphone I once used took 20 minutes to load, and it was a real drag. I also appreciate how simple it is to use the controls. In my opinion, it has a great user interface. This is the nicest setup for me, and there aren't too many buttons.
改善してほしい点:
The entirety Aircall is fantastic. If I may provide a recommendation, it would be to enhance the functioning of conference calls. If at all feasible, I'd want to be able to end a call when I'm no longer needed, and I'd like a simpler process.of
Overall amazing!
製品を使ってみた感想： Aircall has been amazing, from the Support guys to the Customer Satisfaction team.
良いポイント:
The most important part of Aircall is that we're able to sync the contacts between our different phone lines and add the contact during the calls or afterward. This feature has helped us make things easier for the agents that answer calls every single day of the week.
改善してほしい点:
The only con that I have found from Aircall is the fact that you're not able to use the phone numbers to send or receive text messages. As a Roofing Company, some users choose not to call but to text or email us and the fact that there is no way to check text messages or send them.
If you like a tons of bugs, features randomly removed, and terrible customer service that costs you money, go for it.
製品を使ってみた感想： Aircall used to be a solid product with fair pricing and good support. I don't know what's changed in side their company, but something has gone wrong and now their product and customer service are suffering.
良いポイント:
They have dedicated apps for all the major devices (iOS, Mac, Windows, etc). They have a good website that's easy to find what you're looking for.
改善してほしい点:
I have to begin with the fact that their customer service is horrible and screwed me out of so much money after they changed the product without warning. I was on their enterprise plan and paid for the entire year upfront for all my users and lines. 6 phone lines, 4 users. I was supposed to get an account executive, but was never assigned one until 7 months later when I had a major issue happen and asked where my rep was. She had just been hired maybe 2 weeks prior, she said. Halfway through July 2017, the engineers accounted a bug in a feature we depended on. They issued a 'bug fix' by removing the entire feature without warning! Without this feature, we couldn't use the Aircall service. I had several phone calls with them and maybe a dozen back and forth emails, but Aircall wouldn't add the feature back. I politely asked for a refund for the remaining 5 months of service and they flat out refused, even though the product I paid for had changed, I didn't sign a contract, and there was nothing in their TOS about it. Now, I've paid for 5 months of service I'm never going to be able to use because Aircall removed the function we needed. This is AFTER I'd written glowing reviews on various ecommerce platforms, told other entrepreneurs to get it, and again, paid for an entire year. Outside of that, the software always seemed to be loaded with bugs. They do not add features very often, including some that are needed badly. You also can't put customers hold hold when you dial them - only when they dial into you! I would strongly suggest skipping Aircall and trying out something like Dialpad or Talkdesk.
Aircall is a fantastic tool for a growing organisation to enable sales, support and account management
製品を使ってみた感想： Aircall has been a crucial tool for us as we've significantly enhanced our call tracking capability across a significant team. The integration with Hubspot is absolutely crucial. The ability for our team to use Aircall within Hubspot is incredibly valuable and an absolute must for any team that wants to make it as easy as possible for the team to adopt. The other critical thing to mention is, Aircall helps dial much faster which is excellent.
良いポイント:
The integration with Hubspot is fantastic. This enables our entire team to call seamlessly from Hubspot and all the reporting including activity etc is seamlessly pulled into Hubspot so we get a clear accurate reflection of the output across the organisation. Aircall is very easy to set up administering new numbers in seconds and creating workflows that enable automation and efficiency.
改善してほしい点:
Aircall can be rather expensive which can be difficult if you want to ensure everyone in your commercial team is using the technology. We have had difficulty with quality of calls at times but this is usually corrected after restarting the call.
I love AirCall, been using it for over four years now!
製品を使ってみた感想： I've used this for over four years and introduced it at companies I've worked and consulted with. It's easy to use, low price, and the features are top-notch.
良いポイント:
AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches.
改善してほしい点:
I have no complaints, it's the best VOIP service I've used.
Aircallからの返信
2 年前
Hi Jisselle, thank you so much for your lovely review. We are so happy to hear that you're having a great experience with Aircall. If there's ever anything you need help with, please don't hesitate to ask us. Cheers! - Max from Aircall
