--- description: Aircallを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Aircallとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [自動音声応答システム](/directory/30231/ivr/software) > [Aircall](/software/144486/aircall) # Aircall Canonical: https://www.capterra.jp/software/144486/aircall ページ：1 / 20\ 次へ: [次ページ](https://www.capterra.jp/software/144486/aircall?page=2) > 70以上のCRM、ヘルプデスク、およびソフトウェア統合により、すべての電話での会話を有意義なものにして担当者の時間を節約することができます。 > > 評価：465人のユーザーによる評価は**4.2/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Aircallの対象ユーザー 日常的に電話を使用してビジネス (販売またはサポート) を行う中小企業。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.2/5** | 465 レビュー | | 使いやすさ | 4.4/5 | レビュー全体に基づく | | カスタマー・サポート | 4.0/5 | レビュー全体に基づく | | 価格の妥当性 | 3.9/5 | レビュー全体に基づく | | 機能 | 4.1/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Aircall - **ロケーション**: New York, NY, アメリカ - **設立**: 2014 ## ビジネスコンテキスト - **価格プラン**: $40.00 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Android（モバイル）, iPhone（モバイル） - **サポートされる言語**: イタリア語, スペイン語, ドイツ語, ノルウェー語, フランス語, 英語 - **利用可能な国**: アメリカ合衆国, イギリス, イタリア, インド, オーストラリア, カナダ, コロンビア, スペイン, チリ, ドイツ, フランス, ブラジル, ポルトガル, メキシコ, 中国, 日本 ## 機能 - Automated Attendant - CRM - CTI (コンピューター電話統合) - PBX - SIPトランキング - VoIP - アクセス制御・許可 - アラート／通知 - キュー管理 - コミュニケーション管理 - コラボレーションツール - コールスクリプト - コールセンター運営 - コールディスポジション - コールバックのスケジューリング - ソフトフォン - タスク管理 - ダッシュボード - チャット、メッセージング - テキスト音声変換 - ドナー管理 - パワー・ダイヤラー - ビデオ会議 - ファイル転送 - ボイスメール - モバイル・アクセス - ライブチャット - リスト管理 - レコーディング - レポートと統計 - レポートのカスタマイズ - レポート／分析 - 会議 - 発信者ID - 自動ダイヤル - 自動ルーティング - 自動着信分配 - 資金調達管理 - 通話スクリーニング - 通話モニタリング - 通話リスト管理 - 通話ルーティング - 通話レポート - 通話記録 - 通話転送 - 通話追跡 - 通話録音 - 連絡先管理 - 電話キー入力 - 音声カスタマイズ ... さらに4件の機能 ## 統合 (合計99件) - ActiveCampaign - Allego - Alloy - Appy Pie - Avoma - BigCommerce - BigID.me - Bloobirds - Builder Prime - Bullhorn ATS & CRM - Bullhorn Time & Expense - Callingly - Chorus - Clari Copilot - Copper ... さらに84件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [自動音声応答システム](https://www.capterra.jp/directory/30231/ivr/software) ## 関連カテゴリー - [自動音声応答システム](https://www.capterra.jp/directory/30231/ivr/software) - [自動ダイヤルソフト](https://www.capterra.jp/directory/30999/auto-dialer/software) - [コールセンターシステム](https://www.capterra.jp/directory/30007/call-center/software) - [IP電話アプリ](https://www.capterra.jp/directory/30940/voip/software) - [プレディクティブダイヤラーシステム](https://www.capterra.jp/directory/30597/predictive-dialer/software) ## 代替製品 1. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1787 reviews) 2. [Nextiva](https://www.capterra.jp/software/175788/nextiva) — 4.6/5 (919 reviews) 3. [CallHippo](https://www.capterra.jp/software/159578/callhippo) — 4.4/5 (689 reviews) 4. [3CX](https://www.capterra.jp/software/158704/3cx) — 4.4/5 (467 reviews) 5. [Bitrix24](https://www.capterra.jp/software/113540/bitrix24) — 4.2/5 (1002 reviews) ## レビュー ### "Helpful for Privacy, but Reliability Needs Improvement" — 4.0/5 > **Aleah** | *2026年7月8日* | 消費者サービス | おすすめ評価：9.0/10 > > **良いポイント**: What I liked most about Aircall is that it allows me to make and receive work-related calls without using my personal phone number. That added layer of privacy is a big benefit and makes it much easier to keep work communication separate from my personal life. It has been especially useful for maintaining that boundary while still staying accessible. > > **改善点**: What I liked least about Aircall is the inconsistency. Calls can drop, notifications are sometimes missed, and that makes it harder to rely on when communication needs to be seamless. It also has not been the easiest app to navigate, so the overall experience can feel more frustrating than it should. > > My overall experience with Aircall has been mixed. I really appreciate the privacy it gives me by masking my personal phone number, and that is one of the biggest reasons I value the app. At the same time, the reliability issues and missed notifications have made it harder to trust fully, and the navigation has not always felt intuitive. Overall, it serves an important purpose, but the experience would be much better with stronger consistency and usability. ----- ### "A modern, VOip phone system that integrates seamlessly with your tools" — 4.0/5 > **Louis** | *2026年5月22日* | 不動産 | おすすめ評価：8.0/10 > > **良いポイント**: Native Salesforce integration: This is, by far, one of Aircall's biggest strengths. The integration with Salesforce is seamless and powerful: calls are automatically logged in the corresponding contact or lead records, call recordings and notes are directly attached to Salesforce activities, and our sales team can initiate calls directly from Salesforce with a single click (Click-to-Dial). This has drastically reduced manual data entry and improved CRM data accuracy. Getting started was incredibly fast — numbers can be provisioned in just a few clicks, and onboarding new team members takes minutes, not days. VR, call routing, business hours, shared inboxes, call tagging, and analytics provide everything a growing team needs to manage calls professionally. > > **改善点**: The analytics are good, but more advanced and customizable reports would be a welcome addition Occasionally, we've experienced minor call quality issues (echo, latency, or dropped calls), especially on weaker internet connections. > > It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model. ----- ### "Strong tool for small and early stage sales teams." — 3.0/5 > **Scarlett** | *2026年7月28日* | 建築、設計 | おすすめ評価：6.0/10 > > **良いポイント**: I enjoyed the compatibility of the browser extension, and range of use across multiple devices. Aircall is easy to learn and to integrate with existing workflows for the early stages of building an outbound sales team. > > **改善点**: I felt that Aircall's capabilities were limited compared to other outbound calling services I have used before. Sequencing was limited and the ability to run several calls simultaneously is necessary for high volume outreach. > > I find Aircall to be a simple and easy to use beginner tool for getting into outbound sales. As these systems and teams mature, they will likely need to upgrade to another system, but Aircall is unobtrusive and can work in most systems, so it won't ask you to build a complex workflow around it. ----- ### "Reliable calling, but rigid contracts and hidden costs at renewal" — 1.0/5 > **Peter** | *2026年7月23日* | 研究 | おすすめ評価：0.0/10 > > **良いポイント**: Call quality and day-to-day functionality were reliable, and outbound calling through the platform helped us close real business — we can trace concrete deals directly to outreach done via Aircall. > > **改善点**: Contract and billing flexibility is poor. We ended up paying for unused plan capacity (5 users, international calling bundle) for roughly a year without any proactive check-in from Aircall to flag the mismatch. We were also forced into two separate unwanted full-price contract extensions: once from a missed cancellation deadline with zero flexibility offered, and again when porting our number out to a new provider required a full extra month at full price, with no reduced or number-only option available. > > The core product did its job and supported real revenue outcomes for us. But the relationship was undermined by opaque plan terms, no proactive account management, and rigid, inflexible offboarding — getting any accommodation required direct escalation rather than being offered as standard practice. We're moving to a different provider mainly because of this lack of flexibility around contracts, not the calling product itself. ----- ### "Awesome Product\!" — 5.0/5 > **Alex** | *2025年4月14日* | Eラーニング | おすすめ評価：10.0/10 > > **良いポイント**: Its so easy to use\! We use it regularly at our job role and the ability to click a button next to each phone number saves so much time\! Particularly useful when using click to dial and VOIP dialling. > > **改善点**: Sometimes it can take a while to load and that can slow you down. But on the whole its very quick\! > > Had a great experience as we used to use another system before where we had to type in each number manually. Now it is much quicker with click to dial. ----- ページ：1 / 20\ 次へ: [次ページ](https://www.capterra.jp/software/144486/aircall?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/144486/aircall) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ