キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年
Aircallとは?
自動音声応答 (IVR) メニューで適切に処理できることをチームが行って貴重な通話時間を無駄にすることはありません。AircallのインスタントIVRソリューションでは、使いやすいドラッグ・アンド・ドロップ管理インタフェースを使用して、理想的なウェルカム・メッセージと通話ルーティング・オプションをすばやく設定できます。7,500社以上の企業がAircallを信頼し、優れたコールセンター機能を使用して顧客との関係を強化しています。機能には、SMS、高度な通話ルーティング、分析、通話コーチング、ライブ・フィード、その他のコラボレーション機能があります。
Aircallの対象ユーザー
日常的に電話を使用してビジネス (販売またはサポート) を行う中小企業。
Aircallの評判・レビュー

Issues with reporting

One of the best tools to do recordings
良いポイント:
We use Aircall and it's integration with Hubspot to use in our remote team and it works very very well. Everything is logged automatically and we can even do workflows based on some Aircall rules.We also use it so send automatic SMS's and also to log recordings into hubspot.Everything works extremelly well
改善してほしい点:
- The speed with Hubspot could be improved- SMS integration could be better
Aircall does everything!
良いポイント:
Aircall is your one-stop-shop for all call center needs. We have a dialer, a transfer system, a voicemail system and so much more- all in one platform.
改善してほしい点:
I can't think of anything negative about Aircall.
Poor call quality, ridiculous pay terms and cancelation policy
製品を使ってみた感想: Very disappointed with their services, will NEVER use again
良いポイント:
The reason we signup with aircall is that they offer unlimited local to local call minutes with one flat fee, which also includes a local number.
改善してほしい点:
We signed up with aircall with the same email address as of G2 account, while there are at least 3 things we are very unhappy with them 1) our package should include a free local number, while in our invoice, we get charged for that number even though we followed all the instructions from the account manager 2) the call quality is very bad, or even horrible, our sales reps complained a lot of noises, and 50% of the time we used it, we had this problem every 15 minutes, and eventually did not get fixed 3) worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually with more seats; if not, we will cancel the account. however, when we told the account manager that we wanna cancel that account and asked her to make sure they will not charge us automatically for the next billing month. first, she said yes. and then soonest, she said since we have not informed them to cancel the account 30 days in advance, we have to pay for the next month. So shall we tell them we need to cancel that account at the same time we activated an account? we emailed them several times on this issue, but they chose not to reply us.
Best software
良いポイント:
- Good ui - Easy setup and easy routing configuration - Good statistics tool - Easy to buy more number
改善してほしい点:
- Some sync failures with Hubspot - Low support - Some software bugs
Disciple Media Sales Team
良いポイント:
It does exactly what you need it to do, enables me to call sales leads all over the world and gives me phone numbers from multiple nationalities.
改善してほしい点:
Easy to use, relatively cheap, good UX it has also never broken.
Gliding through calls, with Aircall
製品を使ってみた感想: Great job program and makes life much easier in this industry
良いポイント:
Very fast to maneuver, it pops up quckly on the screen, from background.
改善してほしい点:
Doesnt have emojis for text, and sometimes the
Essential for our outbound efforts.
良いポイント:
I used aircall daily in my sales role to reach out to prospects all over the globe. It makes it really easy to call from a 'local' number, making it more likely you'll get through to your prospects, vs calling from an unknown abroad number.
改善してほしい点:
It was quite glitchy, and there were a number of times when I'd have to reload the programme while trying to dial. But no major issues, and would use again.
AirCall Review
良いポイント:
Great tool with amazing UX. Easy to roll out to the org.
改善してほしい点:
The dashboard and data functions are all added extras. Upfront cost is not real.
Effortless communication
良いポイント:
Seamless integration with Pipedrive and Looker for easy tracking. Streamline workflow and boost productivity effortlessly."
改善してほしい点:
Is easier to update on the mobile than on the computer
Great for having Control over your calling list
良いポイント:
Aircall's most useful feature is being able to work systematically through a list with it's PowerDialer.
改善してほしい点:
It's not always intuitive, and there are 2 specific examples of this. The only way to add a google sheets csv to the powerdialer is buy publishing it as a webpage which is inconvenient. Additionally, the moment someone hangs up - you can only add one disposition.
Not a fan.
製品を使ってみた感想: We are very disappointed overall.
良いポイント:
I like that you can transfer a call to a number outside of your Aircall account and that you can speak with the person first before transferring the call.
改善してほしい点:
I hate the "integration" with Sugar and that many features seem to not work properly, like uploading a CSV of contacts. I followed the directions provided by Aircall and it did upload properly. Customer service was not very helpful.
Aircallからの返信
2 年前
Hi Kelly, thanks for taking the time to share your feedback. We're sorry to hear that our integration features didn't meet your expectations. Our teams constantly work to improve them and we'd love to hear more about your issues. Can you please submit a ticket at support.aircall.io? Thank you so much. - Anthony from Aircall
Aircall
製品を使ってみた感想: Overall, aircall does what I need it to do but I would not say it is the best phone system on the market.
良いポイント:
It is easy to use and it is an ideal bit of kit for maybe a new business starting out - It is good because it integrates with the ticketing system we use so we can integrate calls into our other platform which helps when call listening
改善してほしい点:
Reporting is not great and not always accurate. From a reporting perspective it lags. I have used other phone suppliers in different companies in the past and this is not the best one.
Aircall is a game-changer for our customer service, making it easier to manage and route calls.
良いポイント:
The user-friendly interface and seamless call routing have made a noticeable impact on our productivity.
改善してほしい点:
Occasional call quality issues and limited integrations with certain CRM platforms have been a bit frustrating.
Good calling software for a small team with a supporting app for business on the go
製品を使ってみた感想: Positive experience as a whole as it was seamless to get our agents trained on the new software. However, the customer support and billing functionality / control can definitely improve
良いポイント:
Quite simple interface that allowed our agents to get up and running in less than a week.
改善してほしい点:
The customer service support is quite appalling and it can be hard to get an answer to change account details or correct billing issues.
Aircall makes managing calls easy and efficient.
良いポイント:
Love the ease of use and call management features.
改善してほしい点:
Wish the mobile app had more functionality and customization options.
Very easy to integrate with other softwares
良いポイント:
I enjoy the user-friendly interface & reliable call quality and also how easy it is to set up and customize call flows and integrations with other tools, such as Zendesk.
改善してほしい点:
We have found the pricing to be higher than expected, especially for additional features or users.

Aircall is a cloud-based phone system with advanced call center features and easy integration with p
製品を使ってみた感想: Aircall is a highly regarded phone system that is known for being comprehensive and easy to use. Its advanced call center features and integration with other business tools are frequently mentioned as strengths. While some I have reported call quality issues and limited customization options, many businesses still find Aircall to be a useful tool for managing their calls. In general, Aircall is viewed as a dependable and efficient phone system that can assist businesses in enhancing their customer service and improving their workflows.
良いポイント:
According to me, Aircall software is highly appreciated for its ease of use, advanced call center functionality, and seamless integration with other business tools. I find the intuitive interface and simple set-up process to be highly beneficial, allowing them to quickly start using the software without any issues. The advanced call center features, such as call queuing, automatic call distribution, and call recording, are highly rated by users for improving call management and customer service. Furthermore, I find the integration with popular business tools like Salesforce, Hubspot, and Slack to be highly useful in streamlining workflows and boosting productivity. Overall, Aircall is considered a comprehensive and valuable solution for businesses looking to manage their calls more efficiently and improve their customer service.
改善してほしい点:
I might experience occasional call quality issues, limited customization options for call center settings, and occasional glitches or bugs when using Aircall software. Some users and I have also reported having difficulty with integrating Aircall with other business tools, although this seems to be less common. However, it's worth noting that these criticisms are not applicable to all users or situations. Despite these drawbacks, Aircall is generally considered a comprehensive and user-friendly phone system that many businesses find valuable
Aircallからの返信
2 年前
Hi Aman, thank you for sharing your feedback with us! It sounds like you are using Aircall to improve your customer service, and it's working. Great to hear! We're also pleased that you are installing our integrations as well. You mentioned that you sometimes have issues with the setup of these integrations, so we'd love to help you there. You can find a lot of the answers you're looking for on our Knowledge Base (here: help.aircall.io) but if you ever need more help, please do not hesitate to contact our Support team (here: support.aircall.io). Call quality can be a tricky problem to tackle, but there are usually many fixes that you can employ. I highly recommend running a Network Diagnostics test on your users' devices to figure out what the issues might be: https://help.aircall.io/en/articles/4778206-network-diagnostics-panel And, of course, you can reach out to our Support team if you need further assistance. Thanks again for your review! - Max from Aircall
検討した類似製品:
Poor quality, poor support, but cheap
良いポイント:
It's very cheap and easy to set up. You can be up and running in like a day.
改善してほしい点:
Call quality is poor. The customer success team is nearly impossible to deal with.
Aircallからの返信
2 年前
Hi there, thank you for your candid feedback, and we are sorry to hear about your Aircall experience. To help address your concerns, I am investigating this further and will provide an updated reply once I have more information. In the meantime, if you need assistance with your account, please contact our Customer Care Team at support.aircall.io. Thank you for your patience and understanding. - Anthony from Aircall
Review Florian Davoust
良いポイント:
Aircall is an Easy use software, Link with Hubspot, Recording
改善してほしい点:
I don't really have least to tell you about Aircall. Sometimes we have some bugs that impact the link between Aircall and Hubspot. When we contact a number, the name of the number is not good.
Getting better!
製品を使ってみた感想: Aircall does what it says, it gives you a lot of tools to help your workflow and customer support is helpful.
良いポイント:
Aircall is constantly upgrading and releasing new helpful features. The analytics dashboard is great, has a lot of insights and really helps us as a company hone in on certain problem areas to fix to help better our customer experience.
改善してほしい点:
analytic filters are overly complicated to get the best data - it took a few chats with customer service to get it right, however now we know it works a charm.
Aircallからの返信
2 年前
Hi Shannon, Wow ���� Thank you for sharing your positive Aircall feedback with us! We're so happy to hear you are enjoying and benefiting from our new Analytics ���� If you ever need assistance with your account, please don't hesitate to reach out. - Leslie from Aircall
Great choice for a start up business
良いポイント:
We love the ease of access for this software. That goes from the user end & the admin end!
改善してほしい点:
There are still glitches with the mobile app.You can't round robin calls for distribution.You can't video call teammates.Aircall doesn't pop out an alert on the Front app when a call is coming in.
Aircallからの返信
2 年前
Hi Kassandra, thanks for your Aircall review! We are delighted to hear about your positive experience and appreciate your feedback as we continuously work on updates and improvements. If you need additional assistance, please don't hesitate to contact us. - Leslie from Aircall
Aircall - A great option
製品を使ってみた感想: The ability to either be or not be on call irrespective of where you are. Integration moving from different devices, ie.e laptop, tablet or PC.Would be lost without it.
良いポイント:
The product is very easy to use. Straight forward from the get go.You will be up and running right out of the box.
改善してほしい点:
The searching of the history could be better. i.e. search by different groups of the same number, link numbers of the same organisation. Extensions, mobile phones etc
Aircallからの返信
2 年前
Hi Andrew, thank you for sharing your feedback with us! We value your input and are delighted to hear how easy you find Aircall to use ���� I hope you have a wonderful day. - Leslie from Aircall
Poor business phone system, unethical billing
製品を使ってみた感想:
Bottom line:
If you are looking for a decent business phone system that offers decent quality phone calls and user experience, please look elsewhere. You shouldn’t be reading this review either, I would never recommend this company to any business owners. There are multiple companies around, I would advice you to check them out.
Good luck!
良いポイント:
Integrates with salesmsg to send out mass sms
改善してほしい点:
I had moved from Vonage to Aircall for my business phone system. I wanted to use salesmsg to send out mass marketing sms to my customers and the only company that salesmsg recommends to be integrated for voice calling feature was Aircall. Within few hours of using the Aircall app I find myself using a sub par business phone system. The cellphone app is extremely unrefined, lots of bugs and many features are absent. As simple as copying and pasting phone numbers from contacts tab is a daunting task. I had to memorize the numbers if I need to copy it (that’s how poorly designed the app is) Second flaw is that voice calls gets disconnected frequently. The phone call always disconnects after the first ring and I am forced to call every customer back as their calls don’t last past one ring. This is real haste, if your business gets good number of calls everyday. Third major issue here is that their billing team are unethical. My phone numbers were ported 6 days past my billing date with Aircall. Hence I am now getting charged for my full monthly fees although I have no service with Aircall past the first 6 days since the start of my billing cycle. When I approached the billing team, they declined to refund the balance (for the periods that I have no active service with Aircall) this I feel is ruthless billing policy towards small business owners like myself. I hate to pay two months of service for a poor business phone system that I had hardest time using.
Aircallからの返信
3 年前
Thank you for sharing your feedback. We understand that it can be frustrating when you purchase a tool for your business that isn't quite working the way you need it to. We try to make our app as user friendly as possible, but of course there are several factors that are sometimes out of our control and can lead to unexpected user issues. Should you ever decide to give Aircall another try, I'd recommend downloading our browser extension, which would enable you to call your contacts in one click, rather than through copy and pasting. Here's where you can learn more about this feature: https://help.aircall.io/en/articles/5259528-how-to-use-aircall-s-browser-extensions Calls being dropped can be attributed to many factors, but one of the most common is a poor internet signal. Another could be simply be that the contacts you dialed declined your call. In these cases, even the best VoIP tool will run into issues. It looks someone is in contact to resolve your billing issue. Cheers, Max
A companion for remote job
製品を使ってみた感想: I do not see myself using another software. It has some flaws but Aircall is definitely my first choice. Its features keep on being improved, the team seems to be very feedback oriented. I am satisfied and looking forward to the next big feature release !
良いポイント:
The ability to call from any country and centralizing the contacts with links to our database. It makes remote job easy and. There are even tools to troubleshoot connection issue and know nmthe source of any quality issue ! I love the sms tool available for France and UK, it is very handy for reaching busy customers
改善してほしい点:
The reporting is not deep unless you pay higher membership. Depending on the company's need it is not that overpriced. There is no way to have your SMS saved if someone calls you in the middle of your typing and you receive notification for every single sms coming in even though you did not send the sms without the possibility to assign it... Lots of improvement could be done there in my opinion (tags, search for users...)
Aircallからの返信
3 年前
Hi there, Thank you so much for your detailed Aircall review! We value your feedback and are so happy to hear how helpful Aircall has been while working remotely. We are continuously adding new product features and updates to make sure you have the best experience. To stay up-to-date with the latest news, check out the link below: https://help.aircall.io/en/articles/3819519-news-updates Best, Leslie from Aircall
Aircall as a working tool
製品を使ってみた感想: Very simple, it is easy to use, I like that I log in and I can start calling, for me it is important to save time when I have many tasks to do in my work.
良いポイント:
It is easy to use, it is fast. And it has a security check to get in, it's not easy for someone else to impersonate me and that gives me security. Also once I log in I can immediately start making calls.
改善してほしい点:
On occasion I have tried to log in the wrong way with another option and restarting from the app installed on the computer has been a bit complex, but then I restart it and I have been able to log in without any problems.
Aircallからの返信
3 年前
Hi Katherine, thank you for sharing your review with us! We are happy that you're experiencing enhanced security through our new login methods. The issue you experienced was likely due to us rolling out this new feature, so it shouldn't happen again. Cheers! - Max from Aircall