キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年

Yotpoとは?

Yotpoを使用すると、ブランドは、既存の顧客を引き付けつつ新しい顧客へリーチすることができる、カスタマイズされた特典および紹介プログラムを構築することができます。
Yotpoは、ブランドに関するロイヤルティと紹介プログラムにより、顧客満足度が企業の競争上の優位性となるよう支援します。カスタマイズ可能なさまざまなキャンペーン・プログラムを使用して、企業のビジネスに特に影響を与える行動に対して顧客に特典を与えることができます。

Yotpoの対象ユーザー

Yottpoは、GoPro、MVMT、Pura Vidaなど、世界で急成長しているブランドを支援しています。Yotpoが選ばれるのには理由があります。

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Yotpoをご存知でしょうか? 別の人気製品との比較

Yotpo

Yotpo

4.6 (366)
$368.00
無料バージョン
無料トライアル
69
52
4.4 (366)
4.0 (366)
4.5 (366)
VS.
価格プラン
価格オプション
機能
連携サービス
使いやすさ
価格の妥当性
カスタマーサービス
€250.00
無料バージョン
無料トライアル
30
6
3.5 (2)
4.0 (2)
3.0 (2)
緑色の評価バーは、平均評価とレビュー数に基づいて高評価の製品を表しています。

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Yotpoの評判・レビュー

評価ポイント

総合評価
4.6
使いやすさ
4.4
カスタマーサービス
4.5
機能
4.4
価格の妥当性
4.0

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Patrick
Patrick
ecommerce administrator
認証済みLinkedInユーザー
食品、飲料, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

a great solution for onsite and integration with PPC Shopping ads

5.0 3 年前
動画プレイヤーで日本語字幕を表示できます
Manjulika
Manjulika
インドのEquity Trader
認証済みLinkedInユーザー
投資銀行, 自営業
使用期間: 6~12か月
投稿経路

Yotpo : Make your product reviewed and get true analysis.

5.0 2 年前

製品を使ってみた感想: One of the things that really sets Yotpo apart is their commitment to staying up-to-date with the latest trends and technologies. They regularly update their product, so you can be confident that you're always using the most cutting-edge tools available.

良いポイント:

Yotpo is a standout review app that truly takes things to the next level. With a wide range of features designed to support both onsite and offsite strategies, it's clear that this product is built with the needs of businesses in mind.

改善してほしい点:

Be aware of the fake reviews, you can understand them very easily.

Lisa
アメリカのOwner
アパレル、ファッション, 自営業
使用期間: 2年以上
投稿経路

I use Yotpo to contact my 5,000+ customers!

5.0 2 年前

製品を使ってみた感想: Very good customer service too.

良いポイント:

I love the text messaging feature to notify my customers when I'm going live. I also use Yotpo to collect reviews and Yotpo makes it easy with a click of a button to directly post the review on the product.

改善してほしい点:

I would love to see more free features like personalized emails for review collection.

Yotpoからの返信

2 年前

Thank you for taking the time to leave a review — we appreciate your feedback! Recently, we made some enhancements to our Reviews product to include a no-code email editor so that you can create beautiful, on-brand review request emails. We encourage you to reach out to our team to learn more.

Philip
Philip
アメリカのOwner
認証済みLinkedInユーザー
飲食店, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Avoid! Their "Premium" is a Dumpster Fire.

1.0 昨年

良いポイント:

I did not like my experience with them. They overcharge and far underdeliver. They are all about sales.

改善してほしい点:

YOTPO was a complete disappointment and is not recommended. The birthday discount feature is a chaotic mess, causing issues with pricing, dates, and customer service. Support tickets lack basic functionality, the support portal is a security disaster, they sent me a login to a a rep, not a customer, and then just swept it under the rug. Contribution reports are unreliable. Their team even confirmed this! Their admin interfaces are a nightmare to navigate. If it was free the user interface would be terrible. For $$$$ is a joke! Too many confusing reps. A dumpster fire of code in the web reviews widget make matters worse. YOTPO's impact on site speed has been detrimental. The promised platform synergies are meh. SMS Bump is a usability disaster. Meetings with their team are a waste of time. Other platforms have proven to be far more beneficial, while YOTPO has only added frustration, complexity, and countless hours of troubleshooting. Avoid YOTPO at all costs.

Daniel
スウェーデンのOwner
消費財, 自営業
使用期間: 2年以上
投稿経路

検討した類似製品:

My review

5.0 2 年前

製品を使ってみた感想: Review management. Helps hesitant customers see value when other "real" people also have purchased the same thing .

良いポイント:

Ease of use, 100%. A lot more functions that I don't use, but room to grow into.

改善してほしい点:

That Google Seller Ratings and Google Shopping Ads are only available in the Prime tier and that you have to upgrade to 250 reviews per month to get the Google functions. I would like a Prime subscription with only 50 reviews per month and the "Reviews booster" on.

Yotpoからの返信

2 年前

Thank you so much for sharing your thoughts with us. Google Shopping Ads are available in our Growth plan. However, Google has review volume requirements that brands must meet before they can acquire their Google Seller Rating. Because of these requirements, this feature is available in our Prime package. Learn more about the Google Seller Rating requirements - https://support.yotpo.com/en/article/google-seller-ratings-1137133

Patrick
Patrick
アメリカのecommerce administrator
認証済みLinkedInユーザー
食品、飲料, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

a great solution for onsite and integration with PPC Shopping ads

5.0 3 年前

製品を使ってみた感想: We were happy with a previous reviews solution until we couldn't integrate with Google shopping ads but then discovered so many more options

良いポイント:

works great, clean interface, integration with other software and services

改善してほしい点:

A lot of options to scroll through and pricy compared to previous solution

Yotpoからの返信

2 年前

Thank you so much for your feedback. If you'd like to learn more about pricing and packaging, please reach out to our customer support team.

Stephanie
アメリカのVP of Marketing
小売, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Yotpo is the best!

5.0 6 か月前

製品を使ってみた感想: We've worked with Yotpo for 10 years and are very happy with their services!

良いポイント:

We love the ease of collecting reviews, as well as their shoppable UGC and SMS solutions.

改善してほしい点:

We've had a few small logistics issues comes up on the Yotpo visual side, although we have collected quite a lot of images over the years which could have contibuted.

Jarah
アメリカのholistic nutritionist
代替医療, 2~10人規模の会社
使用期間: 2年以上
投稿経路

It is Worth it

5.0 7 か月前

良いポイント:

very easy to use, customizable, the analytics are easy to read and track . Services are affordable

改善してほしい点:

I don't have any cons from using the Yotpo app

認証済みレビュアー
認証済みLinkedInユーザー
アパレル、ファッション, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Tracking Reviews Made Easy!

4.0 昨年

製品を使ってみた感想: I've been pretty satisfied overall. Plus Yotpo has many other apps that intergrate well.

良いポイント:

This app is very functional for the proce. I've used some more expensive ones, but Yotpo does everything those do for less $$$. I like the simplicity of the platform and find the customer service extrememly helpful.

改善してほしい点:

I wish there was a way to custimize my reveiw emails a little more.

Jacki
アメリカのOwner
消費財, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Love the new widget upgrades!

5.0 2 年前

良いポイント:

I like the customization aspect. It flows nicely with our site and looks very natural. The new widgets are great! They made the customer images larger which looks really nice!

改善してほしい点:

I do wish it was a bit less expensive but I also feel it is worth it.

Katrina
アメリカのMarketing Assistant
建築資材, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Valuable for ECommerce

4.0 2 年前

製品を使ってみた感想: I've had an overall positive experience with Yotpo because is helps our customers see past product reviews and project images.

良いポイント:

I like that we are able to show our future customers products they are looking for, as well as display honest, customer feedback. This adds to the overall shopping experience.

改善してほしい点:

There are some technical issues that I have not been able to do or figure out over the years. Even with development help, we still run into issues occasionally.

Yotpoからの返信

2 年前

Thanks so much for sharing your feedback — we're happy to hear that you're enjoying Yotpo Reviews. If you ever have questions about specific functionality or features, we encourage you to reach out to our support team for assistance.

認証済みレビュアー
認証済みLinkedInユーザー
マーケティング、広告, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

You get what you pay for

5.0 2 年前

製品を使ってみた感想: No complaints!

良いポイント:

It's probably the most full featured solution available. I had a client that used Yotpo on BigCommmerce and loved it, but wasn't thrilled about the price. He tried several other programs such as Stamped.io and nothing really compared to Yotpo. In the end, he went back to Yotpo because it's worth the price tag.

改善してほしい点:

It can be quite pricey for larger retailers.

Kevin
カナダのManager
消費財, 自営業
使用期間: 6~12か月
投稿経路

Nice product that help to get reviews on the website

4.0 2 年前

良いポイント:

The reminder and the easy way to answer reviews. That Chat service is easy to access and answers is fast.

改善してほしい点:

Because I have a generic website, it is really hard to get some help from the agent. They don't know how to help me.

Yotpoからの返信

2 年前

We appreciate your feedback and we're happy to learn that you're enjoying our product features. We're also sorry to hear that you're not getting the help you need — we encourage you to reach out to our support team for assistance.

Kimberley
アメリカのOwner
アパレル、ファッション, 自営業
使用期間: 1年以上
投稿経路

Always great for sales

5.0 2 年前

良いポイント:

I love the convenience and How I don’t have to think too hard! So appreciative for this product

改善してほしい点:

The pricing but it’s worth the price of exchange

Yotpoからの返信

2 年前

Thank you for sharing your thoughts with us — we appreciate your feedback and we're always working to improve our pricing and packing options.

Roman
カナダのMarketing Manager
スポーツ用品, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Amazing product!

5.0 2 年前

良いポイント:

Easy to use, bunch of features, customer support

改善してほしい点:

Pricing is a bit steep if you operate on higher scale

Yotpoからの返信

2 年前

Thanks so much for leaving a review! We're continuously improving our pricing and packaging offerings — if you'd like to learn more, contact our team for assistance.

Aicel
ドミニカ共和国のCustomer Experience Team Lead
アウトソーシング、オフショア, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

Yotpo

5.0 2 年前

良いポイント:

Yotpo was a huge help in making our loyalty program user-friendly and easy to understand or coach. Very customizable as well.

改善してほしい点:

No complaints! It has everything we needed in the moment.

Yotpoからの返信

2 年前

We appreciate your positive feedback!

認証済みレビュアー
認証済みLinkedInユーザー
スポーツ用品, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

The best platform for collecting customer reviews

5.0 3 年前

製品を使ってみた感想: An excellent resource for reviews, questions, and weekly/monthly summaries. User-friendly and navigable. Early on, the company encountered a few issues, but they were swiftly resolved. It is beneficial to moderate online reviews and responds to meeting customers' needs. I recommend this e-commerce tool.

良いポイント:

We have significantly increased the number of reviews with Yotpo. We have a lot of product reviews, not only for marketing but also for the benefit of our customers. They are currently used in advertising, social media, email marketing, and other areas. Due to the large number of SKUs, it was difficult to collect reviews for products other than our most popular. The most useful feature of Yotpo is how easily it integrates with your website and provides customers with a widget to leave product reviews or ask questions. The benefit is that all reviews are available for moderation in one location. It is also useful to be able to comment directly to consumers, add tags as needed, and keep a summary of all reviews and questions. It is simple to find exactly what you are looking for, whether by product name, number of stars, email addresses, or other criteria.

改善してほしい点:

I dislike that once I schedule a campaign with a specific segmentation, the segment's subscribers are locked in, and the campaign does not automatically refresh as the segment changes. This makes sending weekend campaigns difficult because I must wait until the night before to schedule the campaign and ensure that the segmentation is up to date. This also prevents me from sending emails in my preferred time zone.

Yotpoからの返信

3 年前

Thank you for taking the time to leave a review, we truly appreciate it. We are constantly working on improving our products and your feedback is a crucial part of our process.

認証済みレビュアー
認証済みLinkedInユーザー
医療機器, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Yotpo exceded our expectations early!

5.0 2 年前

製品を使ってみた感想: Yotpo gets the job done in an effective fashion and a revenue booster for our company.

良いポイント:

I was extremely pleased with the professionalism of their customer support staff and their ability to address our issues and concerns.

改善してほしい点:

Initial concerns with email and UGC Display Templates

Yotpoからの返信

2 年前

Thanks so much for leaving a review — we love learning more about our happy customers.

Joe
アメリカのOwner
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Great Platform Overall

5.0 4 年前

製品を使ってみた感想: Overall, the platform has been pretty great. Our biggest gripe would be in the pricing. As a small business it is incredibly hard to have all of the important things (like a review platform) we need to be successful and also drive the kind of revenue we need to be sustainable. Every service costs money and it adds up quick. Most services are not small business focused as they get a lot more money from enterprise packages, which is unfortunate us little guys. Yotpo does offer growth packages, but they ramp up in price really quickly.

良いポイント:

Reviews are incredibly important and Yotpo is a great platform to deliver them. They offer quite a few features in the lower priced tiers and are relatively easy to use. Yotpo is a recognized name by many consumers as a trusted reviews platform, which is a great benefit. Support has always been quick and helpful. They are a Google reviews partner, which is important to us.

改善してほしい点:

The interface could be easier to navigate. The price is pretty high, but going cheaper means you may not get a platform that people know and trust.

Yotpoからの返信

4 年前

Thank you for leaving a review. We're so happy to hear you're satisfied with Yotpo and the results you've been seeing. We are constantly iterating our pricing/plan options in an effort to provide the best solution for businesses at each point in their journey; however, we understand that it doesn't work for everyone. Please feel free to contact us if you have any questions regarding the plan you're on or the other plans we offer.

Grant
アメリカのManager of Influencer Marketing and Content
自動車, 201~500人規模の会社
使用期間: 6~12か月
投稿経路

Good Software, Poor Communication and Help

4.0 3 年前

製品を使ってみた感想: Yotpo offers a solid product for Loyalty Programs and Referral Programs, but if you don't have a dedicated team to figure out implementation, this can be a real arduous process to set up. Also, the customer support/reps are not knowledgeable.

良いポイント:

The software is a great product. It functions well and we haven't had many issues with it. Implementation was difficult because their backend support to help walk us through the process seemed like he was overwhelmed with work. He knew the product really well and was helpful, but you could tell he was really stretched thin. It took us almost 3 times longer to get setup than anticipated, which was unfortunate.

改善してほしい点:

Getting help from our customer reps has been a really negative experience. It feels like they don't want to help and/or are unable to help. Every question we have ends with a, "I'll look into that..." and then we never hear anything back.

Yotpoからの返信

2 年前

Thank you so much for sharing your thoughts with us - we really appreciate it. In order to provide our customers with the best service, our support team works 24/7 globally, so we're sorry to hear you've encountered some difficulty. Please reach out to us if you're still experiencing issues - we're more than happy to help and want to ensure that any concerns you may have are addressed.

認証済みレビュアー
認証済みLinkedInユーザー
マーケティング、広告, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Dishonesty can do damage to your business

1.0 5 年前

製品を使ってみた感想: If you want customers to trust you, I would recommend you stay away from using Yotpo.

良いポイント:

Yotpo does not offer any major benefits. You can invite more people to view your account, but that’s a standard feature.

改善してほしい点:

The biggest downfall of this software is that you can choose to not publish negative reviews. While that may be seen as a benefit for businesses, it removes all credibility and will damage your reputation.

Yotpoからの返信

5 年前

Thank you so much for taking the time to leave a review, we appreciate your feedback and understand that Yotpo wasn't the right fit for you. As far as benefits, we offer reviews, rewards & referrals, visual galleries, and additional benefits to support businesses as they grow. Re review moderation, of course, we do offer this to our customers! We encourage our customers to publish all reviews but offer moderation should there be inappropriate language, illegibility, and so on. Yotpo was founded to help customers better understand what they're purchasing before they purchase it - through our reviews, brands have been able to learn & adjust based on customer feedback, and end customers have been able to provide that feedback and learn about whether or not a brand or product will be right for them. We encourage all customers (potential or current) to peruse our case studies, reviews, and resources to understand if Yotpo is the right fit for them too. Thank you again for your feedback.

Travis
Travis
アメリカのEcommerce Consultant
認証済みLinkedInユーザー
使用期間: 2年以上
投稿経路

Delivers reviews, easy to use!

5.0 7 年前

製品を使ってみた感想: It makes my client's money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with.

良いポイント:

Yotpo is easy to install if you're using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I'm using the incentive coupons to get more reviews with some clients and it's awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.

改善してほしい点:

Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.

Lauren
アメリカのCo-Founder
消費財, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Great tool for growing and managing reviews

5.0 3 年前

製品を使ってみた感想: Our overall experience using Yotpo has been great. It has helped us to engage our customers, collect nearly 500 reviews, and showcase them to help drive future purchases.

良いポイント:

The Yotpo platform is easy to use, and makes collecting and managing reviews pretty seamless. I also love how our Yotpo account manager makes improvement suggestions, and offers to implement them on our behalf. The support team at Yotpo is also very helpful, especially for a SMB like ours that doesn't always have a developer available to make a change. They are quick to reply and incredibly helpful in implementing changes.

改善してほしい点:

I wish it were easier to customize aesthetic without requiring developer or support assistance.

Yotpoからの返信

3 年前

Thank you for taking the time to leave a review. We're thrilled to hear that you're already seeing the positive impact of Yotpo on your site.

Corie
Corie
アメリカのBrand Manager
小売, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

User-Generated Content Made Simple with Yotpo!

5.0 8 年前

製品を使ってみた感想: The Yotpo integration with Shopify greatly improved conversion on my company's product pages. Not only did our reviews show the popularity of our products, but many customers wrote detailed stories of how they connected deeply to their product. This added another dimension to the product page! Through Yotpo, we were also able to search through all of the reviews and add our favorites to landing pages, post-sale emails and social media posts. This user-generated content built trust with our customers and enabled us to show off how relational our company was! The platform is easy to use and the appearance can be modified to fit seamlessly with your website theme. Automated and customizable emails make it easy to gather reviews for your website, and you can choose which ones are displayed on your website. Simple - and worth every dollar!

良いポイント:

Simplicity in integration with Shopify. Customizable design on the website. Improves conversions on the product page. Great to publish reviews directly to Twitter & Facebook or turn into paid ad content.

改善してほしい点:

The search function within the back end is faulty sometimes.

Alex
オーストラリアのOwner
小売, 自営業
使用期間: 1年以上
投稿経路

YOTPO for a small Clothing retailer

4.0 2 年前

製品を使ってみた感想: YOTPO really helps build customer trust for my store and thus aids conversion rate. The carousel in particular is very visual and easy for users to quickly view, with comments and pics

良いポイント:

Very visual and easy to implement with my Shopify store. You can customise to match branding when you pay a higher monthly fee. Review emails are easy to set up. Review carousel is very visual and looks good on website.

改善してほしい点:

Certain features add to the monthly cost. Javascript can slow down website, so i have experimented as to where to display certain features on the page.

Yotpoからの返信

2 年前

Thanks for leaving a review, we appreciate your feedback.

Shane
アメリカのMarketing Director
消費財, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Yotpo: A Solid Option for Transparency

5.0 3 年前

良いポイント:

Yotpo definitely stands out as a leader in review and content management. It performs consistently and if anything is not working, they have extensive help articles and easy to contact support. Currently, we use Yotpo Reviews and UGC. It's great to have not only word reviews but allow customers to share their photos of the finished project.

改善してほしい点:

Sometimes the dashboard can be glitchy and not load properly. If you're on a slow internet connection, be prepared to experience some delays as well.

Yotpoからの返信

3 年前

Thank you for sharing your feedback with us, it's a critical part of our constant improvement process.