Atera

Atera Is a Helpful and Amazing Tool for Remote Monitoring and Management

製品を使ってみた感想： Atera gives incredible results to us. I am impressed.

良いポイント:

Since day one, the interface of Atera has been intuitive. I am also impressed by the accuracy and ease of use of the features and interface of Atera.

改善してほしい点:

Atera gives us accuracy and reliability whenever we use it. I have zero cons regarding it.

Amazing product that is growing and evolving

製品を使ってみた感想： The product is an amazing value and allows a single or multiple users to act as a larger team. Support is there if you need them.

良いポイント:

The support team and access is amazing, they always have what you need. The shared libraries for scripts and SNMP templates are a huge time saver. (make sure to vet the scripts yourself) The AI features are more than a gimmick and can be a huge time saver if used properly. The developers are listening and adding requested features.

改善してほしい点:

The inability to add a user to multiple devices is a real headache for me. The time tracking interface is a bit lacking compared to other larger vendors.

All in one PSA/RMM tool that has some quirks

良いポイント:

Atera like most All in One products is very cost effective, it provides great value and gets most small MSPs 90% there. It has a great feature set and ticks all the boxes for a small MSP

改善してほしい点:

Again like most AiO products its doesnt do anything excellent, it does alot of things well. The interface could use some work and the documentation feature is lacking.

Great Product

製品を使ってみた感想： Very positive. Customers find making tickets with Atera a lot easier than with previous software. We in IT find it very convenient to have everything in one location.

良いポイント:

Had every feature we needed and even some we didn't know we needed until we started looking around at what Atera offered. Also like that new features keep being added.

改善してほしい点:

The website can sometimes be slow to respond and require multiple refreshes. Doesn't matter which browser is used or if it's on or off work locations. Also do not like the recent addition of AI. AI is not well understood and has a tendency to go off the rails, so shoehorning it into software that is supposed to be reliable doesn't seem like a good idea.

Atera is a One-In-All Tool that Every Business Require

製品を使ってみた感想： Atera has everything we require. The overall experience is amaizng.

良いポイント:

This IT Management solution has been effective since the day of implementation. It is effective for remote monitoring and highly reliable.

改善してほしい点:

Atera offers many services effectively under one platform. We encounter zero difficulties when using Atera.