Atera

Save your valuable time with Atera.

製品を使ってみた感想： Atera is overall a productive tool which has saved a lot of time for my business by providing on time resolution.

良いポイント:

Atera simplifies time tracking, billing and ticketing for effective IT service management. This software provides proactive IT infrastructure monitoring to avoid problems and boost efficiency. It also smoothly integrates with other business tools for better workflows.

改善してほしい点:

Atera pricing model is expensive basically for small industry with limited IT resource. Atera's Support team doesn't respond on time which is again a demerit for customers with high priority issues.

Atera Automated Patch management and Copilot has improved our efficiency and productivity

製品を使ってみた感想： I have been using Atera for the past 3 years and have seen a tremendous growth i their service delivery. Their road map since the first time i used atera is what they are delivering. Support is 24/7 and you can never get lost alone

良いポイント:

Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond professionally. Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of

改善してほしい点:

With their new features coming in every 3rd month its really difficult to find a dislike. We always looking forward to the new additions, Intergrations and changes which makes our experience a great one

Atera helps me manage my IT tasks and clients with ease, making my job simpler and more organized.

良いポイント:

The remote monitoring and management tools are top-notch, and the integrated helpdesk streamlines my customer support.

改善してほしい点:

The reporting features could be more customizable, and I'd like to see more integrations with third-party apps for added efficiency.

Atrea - Excellent choice for starting or growing MSP's

製品を使ってみた感想： Excellent. They have consistenly delivered and support has been wonderful and efficient.

良いポイント:

For a low entry cost you are getting a ton of features and great support. Atera is very responsive and is constantly release new features suggested by the community. Atera is easy to learn and use. New technicians are up and running in no time.

改善してほしい点:

Reports and 3rd party integration is improving but still has more to go.

検討した類似製品： Autotask PSA

Ateraに決めた理由： We switched before the SolarWinds hack. When Covid hit SolarWinds was not responsive...so we switched providers and never looked back.

切り替える前の製品： SolarWinds Service Desk

Ateraに切りかえた理由： Had all the features at an increadible price.

Best RMM and ticketing Software

製品を使ってみた感想： Easy RMM management tool with great ticketing and powerful features. Alerts have a intuitive dashboard.

良いポイント:

Great tool with per technician billing model . Endpoints are not billed. Super powerful , has built in ticketing , remote management and patch ,management . Also has Co-pilot AI for generating automated scripts

改善してほしい点:

Support of Mac devices is minimum or nil

検討した類似製品： ConnectWise ScreenConnect

Ateraに切りかえた理由： Per technician billing of Atera is best when compared to per end point billing of connect-wise