Teamwork Deskは、顧客からの問い合わせを簡単に管理できるように設計されたチケット発行システムです。Teamwork Deskで時間と費用を節約することができます。
Teamwork Deskをご存知でしょうか？ 別の人気製品との比較
Easy to use Application with Sleek UI
製品を使ってみた感想： Able to support day to day functions well, reliable but could improve in generating useful analytics that help motivate agents to perform better.
Teamdesk was designed very nicely with simple UI yet very functional. Has successfully implemented the software with 80% of the workforce using it daily.
The ability to export information and flexibility of creating user definable analytics report for management viewing.
Hi Lee Yin, Thanks for taking the time to leave a review of Teamwork Desk - this type of feedback really helps us improve our products. It's great to hear Teamwork Desk supports your day to day functions! I've noted your comments on analytics and will pass them onto the product team to investigate this further. Have a great day, Karen at Teamwork
Teamwork at SSI
製品を使ってみた感想： Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers
SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers
at this time I do not have any negative or issues
Hi Charles, Thanks for your review of Teamwork Desk. We are delighted you are enjoying our product! Stay in touch with us at [email protected], if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork
Too many major issues. Would be perfect otherwise, easy to use, beautiful interface.
製品を使ってみた感想： The customer service team offer fast and friendly responses. I really hope they sort out the cons, otherwise we will have to go elsewhere.
easy to use, beautiful interface, lots smarts... seemingly does everything you need and more.
• No integration between Desk and Teamwork CRM Companies/contacts which is absurd. • If a spammer contacts our desk, a customer/contact is permanently created, issue raised a year ago and not fixed. Our client database is a now mess, it cannot be maintained due to these spam contacts. • No way to archive a customer who has left. If customer is deleted, all ticket history is deleted. • Reports constantly fail to load in dashboard.
I like how it keeps us organized within the different divisions of the company. You are able to collaborate with others on certain inboxes as long as you have access.
Sometimes if there is someone attached to the previous email and you no longer want them on the thread it seems to be uncertain whether or not they will see the following emails.
Easily the best support management tool
製品を使ってみた感想： Great product from a great company, always very quick to reply if you request support from them or need their assistance.
Easy to setup and use, teamwork desk provides the best solution for anyone managing a support desk. You can assigning incoming tickets to agents and agents can gain assistance from colleagues using the notes feature.
Some features are only available on the higher costs subscription packages
Hi David, It's great to hear Teamwork has helped your customer relationships. Stay in touch with us at [email protected] if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork