--- description: Teamwork Deskを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Teamwork Deskとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [ヘルプデスクツール](/directory/30008/help-desk/software) > [Teamwork Desk](/software/143754/teamwork-desk) # Teamwork Desk Canonical: https://www.capterra.jp/software/143754/teamwork-desk ページ：1 / 7\ 次へ: [次ページ](https://www.capterra.jp/software/143754/teamwork-desk?page=2) > Teamworkは、利用者の効率、業務整理、満足度を向上させるためにあらゆる規模や業種のチーム向けに業務管理アプリケーションを開発しています。 > > 評価：143人のユーザーによる評価は**4.4/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Teamwork Deskの対象ユーザー より良い関係を構築するためのサポート・ソフトウェアが必要な顧客。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.4/5** | 143 レビュー | | 使いやすさ | 4.3/5 | レビュー全体に基づく | | カスタマー・サポート | 4.5/5 | レビュー全体に基づく | | 価格の妥当性 | 4.5/5 | レビュー全体に基づく | | 機能 | 4.2/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Teamwork.com - **ロケーション**: Blackpool, アイルランド - **設立**: 2007 ## ビジネスコンテキスト - **価格プラン**: $10.50 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Linux（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: アイルランド語, アラビア語, イタリア語, インドネシア語, ウクライナ語, オランダ語, スウェーデン語, スペイン語, タイ語, チェコ語, デンマーク語, トルコ語, ドイツ語, ノルウェー語, ハンガリー語, フィンランド語, フランス語, ポルトガル語, ポーランド語, ロシア語, 中国語, 日本語, 繁体中国語, 英語, 韓国語 - **利用可能な国**: アイルランド, アメリカ合衆国, イギリス, インド, オランダ, オーストラリア, カナダ, ドイツ, ニュージーランド, フランス, ブラジル, メキシコ, 中国, 日本 ## 機能 - Alerts/Escalation - セルフサービスポータル - レポート／分析 - ワークフロー管理 - 優先順位付け ## 統合 (合計2件) - Teamwork.com - Zapier ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [ヘルプデスクツール](https://www.capterra.jp/directory/30008/help-desk/software) ## 代替製品 1. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.capterra.jp/software/124981/freshdesk) — 4.5/5 (3414 reviews) 3. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1777 reviews) 4. [Freshservice](https://www.capterra.jp/software/132997/freshservice) — 4.5/5 (692 reviews) 5. [BeyondTrust Remote Support](https://www.capterra.jp/software/86962/bomgar) — 4.6/5 (2010 reviews) ## レビュー ### "Teamwork" — 4.0/5 > **David** | *2020年10月20日* | マーケティング、広告 | おすすめ評価：8.0/10 > > **良いポイント**: Teamwork Desk is very easy to set up and use. As a ticket management systems is simply does the job well. It integrates nicely with TWPM > > **改善点**: There is no concept of shared ticket, companies or shared owners. > > Esy to use ----- ### "Why Rhino Users Teamwork Desk" — 5.0/5 > **Ramin** | *2020年4月28日* | 情報技術、情報サービス | おすすめ評価：10.0/10 > > **良いポイント**: I have used Teamwork products on and off for over 7 years now. Everytime I come back (frankly because everything else out there is not as good), I am impressed by all the work that has gone into it while I was gone. This time, I came back because we have some large projects and I was migrating away from Saleforce.com. The product simple to set up, it does what we need it to do and it integrates with many of the services we use every day to support our client base. The other thing that I love about Teamwork, in general, is the support. I am in the US on the Pacific coast and Teamwork are in Ireland. Regardless, I am always replied to in a timely manner and the responses I get are not canned (something I hate about other organizations and their attempt to shove support into a dark closet). > > **改善点**: Missing features would be such things as: \* Integration with Ring Central or 8X8 or Mitel hosted VoIP platforms. \* Integration with remote access software like, SplashTop (splashtop.com) or LogMeIn. \*Two way integration with Teamwork Projects and Teamwork CRM and Teamwork Chat. This little gem would be a game changer as I imagine being able to do data entry about a client in the CRM and have all of their company contacts, and information propagate across all the products so my team does not have to go hunting for information. \* Integration with IT Glue (itglue.com). This is quickly becoming an industry standard platform for MSP documentation and it would be great to pull up all the machine data for a client who sends us a ticket from inside the ticket. There are more but this is a good start ;-). > > We use Teamwork Desk as a means of taking care of our clients and their employees on a daily basis. Whether it is Desktop support related or related to a task inside of an ongoing project, we use this every day\! ----- ### "Too many major issues. Would be perfect otherwise, easy to use, beautiful interface." — 1.0/5 > **Lucas** | *2022年4月28日* | 病院、ヘルスケア | おすすめ評価：0.0/10 > > **良いポイント**: easy to use, beautiful interface, lots smarts... seemingly does everything you need and more. > > **改善点**: • No integration between Desk and Teamwork CRM Companies/contacts which is absurd. • If a spammer contacts our desk, a customer/contact is permanently created, issue raised a year ago and not fixed. Our client database is a now mess, it cannot be maintained due to these spam contacts. • No way to archive a customer who has left. If customer is deleted, all ticket history is deleted. • Reports constantly fail to load in dashboard. > > The customer service team offer fast and friendly responses. I really hope they sort out the cons, otherwise we will have to go elsewhere. ----- ### "Easy to Use, Hands Down could NOT run our company without it\!" — 5.0/5 > **Charra** | *2020年4月27日* | 不動産 | おすすめ評価：10.0/10 > > **良いポイント**: We love that the email tickets and the projects integrate with each other so we can make tasks right out of the clients email request and attach info, docs, photos, close the task and update it from within Desk\! We also love that Teamwork Project is customizable to our company so we can easily customize things to fit our needs. And lastly we love the time tracking and billing. Everything we need to run our company smoothly is included so we don't have to split our resources. > > **改善点**: Integration took some time but overall the learning curve was easy. We would love to see better time tracking for employees so we can see time logged over the course a day, week or month and comparison of tasks so we can see averages of how much time the same task takes across projects and where it might have taken longer or less time on certain projects for accountability and task efficiency. The phone apps also need improvement. Desk tickets can not be sent from within the app and functionality is severely limited. Downtime has also been a little bit if a pain, but we are ok with these for the most part because customer service usually fixes them pretty quickly. > > Overall we love teamwork. The customer service is excellent and the product is without a doubt the best in the industry. We couldn't work without it. ----- ### "Teamwork at SSI" — 5.0/5 > **charles** | *2020年10月13日* | コンピュータ、ネットワーク・セキュリティ | おすすめ評価：9.0/10 > > **良いポイント**: SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers > > **改善点**: at this time I do not have any negative or issues > > Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers ----- ページ：1 / 7\ 次へ: [次ページ](https://www.capterra.jp/software/143754/teamwork-desk?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/143754/teamwork-desk) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ