Teamwork Desk

Easy to use Application with Sleek UI

製品を使ってみた感想： Able to support day to day functions well, reliable but could improve in generating useful analytics that help motivate agents to perform better.

良いポイント:

Teamdesk was designed very nicely with simple UI yet very functional. Has successfully implemented the software with 80% of the workforce using it daily.

改善してほしい点:

The ability to export information and flexibility of creating user definable analytics report for management viewing.

Teamwork at SSI

製品を使ってみた感想： Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

良いポイント:

SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

改善してほしい点:

at this time I do not have any negative or issues

Too many major issues. Would be perfect otherwise, easy to use, beautiful interface.

製品を使ってみた感想： The customer service team offer fast and friendly responses. I really hope they sort out the cons, otherwise we will have to go elsewhere.

良いポイント:

easy to use, beautiful interface, lots smarts... seemingly does everything you need and more.

改善してほしい点:

• No integration between Desk and Teamwork CRM Companies/contacts which is absurd. • If a spammer contacts our desk, a customer/contact is permanently created, issue raised a year ago and not fixed. Our client database is a now mess, it cannot be maintained due to these spam contacts. • No way to archive a customer who has left. If customer is deleted, all ticket history is deleted. • Reports constantly fail to load in dashboard.

It's practical!

良いポイント:

I like how it keeps us organized within the different divisions of the company. You are able to collaborate with others on certain inboxes as long as you have access.

改善してほしい点:

Sometimes if there is someone attached to the previous email and you no longer want them on the thread it seems to be uncertain whether or not they will see the following emails.

Easily the best support management tool

製品を使ってみた感想： Great product from a great company, always very quick to reply if you request support from them or need their assistance.

良いポイント:

Easy to setup and use, teamwork desk provides the best solution for anyone managing a support desk. You can assigning incoming tickets to agents and agents can gain assistance from colleagues using the notes feature.

改善してほしい点:

Some features are only available on the higher costs subscription packages