キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年
Envoyとは？
Envoy Visitorsを使用すれば、訪問者や施設、アイデアを保護しながら、ゲストを温かく迎えることができます。Envoy Protectでは、外出前の健康スクリーニング、タッチレス・サインイン、人数制限、接触の追跡機能で、ドアを通り抜ける人が健康であることを確認することができます。Envoyは、名札の印刷、法的文書への署名、WiFiアクセスの許可、担当者への通知を容易にします。
Envoyの対象ユーザー
人や施設、アイデアを保護ながら、訪問者や従業員を温かく迎え入れることでワークプレイスをモダン化したいと考えている企業向け。
Envoyをご存知でしょうか？
別の人気製品との比較
Envoy
Envoyの他のおすすめ代替製品
Envoyの評判・レビュー
Envoy is the best solution for managing visitors on multiple floors and managing package delivery.
製品を使ってみた感想： It really is a simple solution for front desk communication, it cuts down on the panic when a VIP arrives and you need to locate their contact. Staff really appreciate getting the instant message with a photo of the visitor. Signing in is as easy as 123, first name and last name and an e-mail. Also responding to a notification is literally a one-click deal. It really cuts down on the build up of packages at front desk. It is simple and it is a great tool for the front of house operations.
良いポイント:
Having tried out various solutions over the past 5 years. It is obvious that Envoy is the best solution for managing visitors on multiple floors and managing packages. It is convenient to set up the iPad app, users appreciate getting notifications when Interview candidates arrive at the front desk, they can get a notification message by E-mail or Text message and Slack instant message. Also when packages arrive for employees, they also get a photo of the package label sent to them, this is great for locating priority packages, once collected the user just clicks on a button to mark it as picked up.
改善してほしい点:
Our location uses Apple iOS iPad minis with 8 inch screens, the app is certainly a stable build for iOS devices. However the few brief moments when I decided to use Envoy on a Android smart phone I did experience several crashes. That was annoying but I believe these bugs may have been addressed in a more recent build. For now we decided to only use the iPads as they seem to do the trick.
Best registration software - with pre-registration management - I have used
製品を使ってみた感想： Very strong - great product. Not the cheapest but the functionality for the cost far exceeds competitors'.
良いポイント:
The only product I researched that had preregistration functionality that could still be segmented for privacy. Preregistration tracking is key to managing some of our guest access policies.
改善してほしい点:
Launch was a little rough because of an account setup glitch. It was easily fixed within a day, however, and it has worked perfectly since. I don't love the new service model without an assigned contact. The service staff are very responsive, but I prefer an account manager who knows the whole story of what we need.
Unable to register
製品を使ってみた感想： Very disappointing. I wish my company used a different app.
良いポイント:
I have not had a chance to use it. I've been trying to get registered for a couple of hours already.
改善してほしい点:
Unable to register. The mobile app started with Let's Get Started, regardless of whether one is already registered or not. Next is enter email. It takes 90 seconds to come back with something (on a fast phone). Then email was found. I scan the code and I am in. But, the very first time I tried to log in, my company had not connected me with the app. Virtually the same log in process led me to create my own (personal) account, which I was not intending to do. Then when my company did add me to Envoy, now it seems my email exists in two Envoy accounts. When I log in now, I see some information (like company logo and full name) displayed, but it also seems to be my personal account that I had created. I am assuming the logo and full company name would come from my company domain the Envoy has on file. But I know it's my personal account, as there are no resources available, like no rooms etc. Ok. How do I delete the account? I go through the (confusing) set of menus (my profile, then drop down for company, then manage accounts. In there I see my name (and email), select, and delete. It takes me to the Let's Get Started page. When I "log in" again, the same thing happens. Ok. Let's try their support, right? Not available, as it is Saturday. Everybody in the company must be taking weekends off, there is no support. I must wait for Monday. But Monday is exactly what I am trying to reserve at the office, as the company policy is to use Envoy to be able to work at the office.
Simple and Easy Visitor Management!
製品を使ってみた感想： No issues with the platform and it made the notification process of visitors much smoother than using Teams/Ring doorbell to notify someone was in our lobby.
良いポイント:
Ease of use for visitors and the notification to the host really benefited our office as we don't have a FT receptionist.
改善してほしい点:
The cost was relatively high but manageable.
Like the software but am disappointed in the Customer Service after purchase
製品を使ってみた感想：
In the sales process, we were told it took 2 hours to set up. It took much longer than that. Now that I have worked with it, it might take me 2 hours. The set up time should be qualified - 2 hours for advanced techies, longer for beginners. It gave us inaccurate expectations about setup.
Once we went live, we had 2 weeks were the system worked great. Of course there was training to communicate to staff what to expect and how to update their notifications. One big selling point for us was phone notifications. We have about 4 hotlines that ring on multiple extensions. Very important for a quick response to the visitor in the lobby since we don't have a receptionist. Phone notifications stopped working after 2 weeks. It took 7 weeks for Twilio and our phone expert to figure out the issue - which was a software issue. For weeks we were brushed off that the software was working correctly and it was our phone system issue. I do like the software but have been disappointed in customer service post purchase.
良いポイント:
I like the notification choices available for each user, the photos and the badge printing.
改善してほしい点:
I would love to have three of our workflows that can be programmed to call a specific number without entering the name of the department. Ex. Member Services visitor has to type in Member Services after selecting Member Services. For a particular staff, I see the advantage to typing in a name for a number. But we have 3 workflows that go to a specific Department. I would like to have the access to note that listing ones email when signing in is optional. That has been a stopper for some of our visitors. Other questions I added I had access to list as optional. It is not intuitive to some visitors that they have to select the name for the system to recognize it. Might be nice to somehow direct them to the process. Is it possible to have a Chat to help people that are not techy - for the offices that do not have a receptionist in the lobby?
