Timely

Easy to use

製品を使ってみた感想： Solved our previous complicated process of clients booking online.

良いポイント:

Ease of use - very easy for our non technical staff to get using it. Simple UI makes it like other familiar software. I love the integration with Google Contacts and Google Calendar - our clients are impressed when we answer phone calls using their name.

改善してほしい点:

- They recently introduced packages - but they can't yet be booked online by clients. We have a work around in our setup - but it causes a bit more admin work. - I'd also like to see more options for the rules around when consult forms are sent out. - International clients have trouble booking with us - since you can only allow clients with the same phone country code as the business to book in online. - Having some difficulty with Mailchimp integration - we've switched to Timely > Zapier > Mailchimp instead of Timely > Mailchimp directly.

I love Timely

製品を使ってみた感想： 10/10 love every step I've taking with timely.

良いポイント:

Timely has been super easy to use, the help guides are very explanatory. I think I have only had to contact the timely team 2 or 3 times in the 3 years I have been using timely. It has made my business work so much more smoothly with less admin required from me (I have a hard enough time keeping up with all the other admin work there is)

改善してほしい点:

I cannot think of any right now but I love that you have feedback links handy so if something feels like it could be improved the button is right there. I don't have to stop what i'm doing to let you know what my thoughts are.

Avoid ! Useless communication when you need help. Issue with system their end and still not resolved

製品を使ってみた感想： Furious. I am a paying customer and I haven’t had the help that I have needed. I haven’t had issues before and now issues are arising with their systems. Not offering clients slots that are available, booking clients in slots that aren’t supposed to be available and open times in the diary are not showing to customers. It’s an absolute mess.

良いポイント:

I like it because it is cheap but that reflects on the issues that they have with their system.

改善してほしい点:

You can get hold of anyone for help. They won’t speak to you on the phone unless you are an upgraded member. They did regard that there is an issue with the system and come back with slow, stupid responses and then close the chat claiming that you haven’t responded, leaving you with an un resolved issue. I am loosing out on money and bookings because of this.

Timely review

良いポイント:

Neatly done and can accommodate you in timely manner

改善してほしい点:

Sometimes loading problem or it is just the network error.

Perfect System for a single user

製品を使ってみた感想： Overall my experience with timely has been great. I recommend it to all my other friends who are beauticians. It’s helped me to elevate my business 100%.

良いポイント:

Timely has been instrumental in my business becoming more serious and structured. I love timely in all aspects but the ones that stick out to me are TimelyPay - it is so seamless and gives me peace of mind if a client no shows, my clients also find it so handy when they don’t have to bring their purse. I also love all of the reports, it helps me with my tax return at the end of the year and the Future Value report is great for seeing what you will be earning that month. I also love the timely aesthetic it’s clean simple modern and fresh.

改善してほしい点:

I wish with the reports where you can chose what length of time you want to see we had a “Next Month” option instead I have to use “Specific Date Range”. Other than that one issue I don’t have anything bad to say about timely!