Great tool for engagement!
製品を使ってみた感想： We keep working to improve engagement through the platform. The service team at Reward Gateway is amazing and always so responsive and great to work with.
The ease of use and ability to make changes is key. The team enjoys the eCards and opportunities to recognize one another. Great tool for engagement!
I would like to be able to run more detailed reports (for example, specifics on each of the eCards - who is using them and what is said vs. just knowing the percentage of usage).
Great product and company
製品を使ってみた感想： Having the software has helped us with staff retention and communication. A really good overall experience with a pro-active company.
An innovative company that are continually improving the product. Reward Gateway deliver a bespoke product whilst working closely with their clients to ensure they deliver maximum engagement from the platform. Great features for employees and employers with good reporting tools
Reports are sent by the account manager, it would be helpful to have the analytics at our fingertips. I believe this is something currently being worked on.
製品を使ってみた感想： Visually appealing, simple to use for employees. Terrible from an admin user POV if integrating with an HRIS- no rules engine means we have to manually script all the rules into our CSV file before loading into Rewards Gateway. Not being able to "skip" levels or "send back" awards during the approval process is hugely limiting and creates a bad user experience on approvals.
Easy to use from an employee perspective
No rules engine for approval process: No way for the system to skip approvers if they've already approved earlier in the cycle (example, Manager may also be the budget owner or HRBP. End of approving twice for the same person). No rules engine for approval process: No way for system to recognize and skip a person approving as themselves. No rules engine for approval process: Cannot use management chain or any other rule for assigning approvers at different approval levels. (Have to script this into the SFTP file and manually maintain). i.e. level 1 approver: use nominees line manager. Or approver 2: route approval to nominee's HR Partner. Or line 3: all people in department x, route to x for approval. For direct cash awards that are paid outside of the platform (i.e. what GUILD calls non-monetary awards), there's no way to edit the suggested amount or "Send Back" the step to prior step. Means if an amount changes through the approval process, we have to cancel the award, ask the Nominator to resubmit, then go through the entire approval process again. Clients have very limited configuration options available compared to what GUILD support can do. Means we need to submit a ticket for basic set-up. Example: we'd like to limit the number of nominations a person can receive (example 1 per month) to help avoid duplicate awards for the same body of work. This is possible on the platform, but only GUILD admins can set it up. Pictures are not diverse (4 white males)
Hello John, Thanks you for your feedback. We aim to provide the greatest possible experience to our customers, but we're sorry to hear that your experience was just an average one. Please let us know if there's anything else we can do to improve your program. I would love to connect with you directly to hear your feedback and talk about how we can improve the admin experience! Looking forward to hearing back from you soon. Sharon Fagan Director of Client Success
製品を使ってみた感想： Overall, it is a fine product that has allowed us to make advancements in our communication with teams across the southeast, but we wish that the product would be consistent! We never know if we'll run into a software problem when attempting to do something, and that is very frustrating since we will likely get no help from the success team or support team.
We utilize the newsfeed and employee recognition features daily, and they function very well. We also utilize the platform as an internal website of sorts to share company communications, celebrate culture, etc. The smarthub building features are great, but we would like to see more design options (changing the color of things such as the horrible green default of the button features).
The customer service has been very unsatisfactory, and the video features are constantly broken. We're never able to get a straight answer on why the latter is the case either. Most of the time, however, the customer service team makes it the user's fault without proposing actionable solutions. We upload a video from our [SENSITIVE CONTENT] every week, and it is a very common issue for the video to get stuck in processing or for there to just be no response from the video uploader at all. Again, we've brought this to the team over a dozen different times over our usage of the platform and have never gotten a satisfactory answer on why their product is faulty almost half the time. This is by far the greatest aggravation.Similarly, as said, we'd love more freedom in design and stylistic choices (colors, etc.).Also, the reporting features feature lifetime data-- this is super unhelpful considering that the data is based on people who are no longer with our firm and haven't been since shortly after launch. The data however still works off of those numbers, and there's no way to alter without losing other data in the process. We've brought this up numerous times and have never gotten a satisfactory answer from customer support.
Amazing product for engagement
製品を使ってみた感想： I am super happy with Reward Gateway, can't say enough great things about the service, the platform, and the product. It's an amazing product.
Ease of use Customer Service Quick response time Effectiveness of recognition and rewards Shopping site is a bonus
There is NOTHING I dislike about this product,super happy with it.