NABD Systemの概要
NABDは、最適なオムニチャネル・カスタマー・サポート・サービスの提供を目的とした、柔軟で拡張性が高く、使いやすいカスタマー・サービス・プラットフォームです。
NABDは、カスタマー・サポート・チームをカスタマー・サクセス・エンジンに転換し、顧客満足度を高める支援を行います。
NABDは、あらゆる分野の企業やあらゆる規模の企業で、SaaSソリューションまたはオンプレミスとして導入することができます。NABDシステムは、その将来的思考技術でカスタマー・サービス・スペースを刷新しています。
NABD Systemの対象ユーザー
NABDは、あらゆる規模の組織に優れたカスタマー・サポートを提供します。スタートアップ企業から大企業まで、多くの企業が拡張性の高い機能と自動化機能を求めてNABDを選択しました。
NABD Systemをご存知でしょうか？ 別の人気製品との比較
NABD System
NABD Systemの他のおすすめ代替製品
NABD Systemのレビュー
Bella
Nabd is a perfect website
製品を使ってみた感想： After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side
良いポイント:
Automatic routing rules based on rules we defined before is realy great and multi channels that include facebook ,twitter,email and mobile apps
認証済みレビュアー
A great product that helped us manage customers service requests efficiently and faster
製品を使ってみた感想： We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. It is one of the best customer service and workflow solutions we have seen in the market.
良いポイント:
The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster.
改善してほしい点:
The dynamic report generator
Mohamed
Our experience with the system
良いポイント:
online access ... customer portal....
改善してほしい点:
very complex... very slow... not flexible...
NABDからの返信
4 年前
Your Business workflow and business rules are very complex. The platform is configured to meet your workflow requirements. You need to revisit your business processes to make them simple and according to the best practices in the IT industry.
認証済みレビュアー
We have a great experience both with NABD tool and the staff.
良いポイント:
Overall, the tool is very good, but especially I like Ticketing and knowledge base. Ticketing makes it very easy and effective to escalate customer issues and track them. As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively.
改善してほしい点:
Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business.
認証済みレビュアー
NABD is great tool for managing support via multiple channels
製品を使ってみた感想：
We are using NABD for managing customer support requests from emails, web portal, call center chat, and social media. We like the way it dispatches all requests and automate the workflow and routing inside our organization.
We also use it for managing software bugs tracker and for release management.
良いポイント:
1- Easy to use and configure 2- Strong knowledge base and SLA capabilities 3- Pricing is very low compared to competitors
改善してほしい点:
Chat capabilities need some advanced features like chat transferring and chat to ticket
