Housecall Pro

Great Product!

製品を使ってみた感想： CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision. Great Job Guys! Really, I mean it.

良いポイント:

I appreciate the customer support team, always ready to improve. The pro vote feature is ingenious, I have seen several of my personal pro-votes come to fruition.

改善してほしい点:

The name. When interacting with clients the name "HouseCall pro" is limiting this amazing product to residential service calls, when in fact it is so much more. I had to modify a few internal processes, but I've managed 2 and 3 month projects from 1 invoice allowing Change Orders to bill out as segments. the name should be revised, considering something more wild. Service Titan had the right idea on the wrong product.

HouseCall Pro

良いポイント:

I love that I can do almost everything with this software. It has helped our company grow and I love that we are able to grow with HouseCall Pro.

改善してほしい点:

I would really like to have inventory management available and I do not like working with Stripe for the payment processing. I am however, glad that they are starting to allow payroll though.

good for very small business les than 5 employees

製品を使ってみた感想： Better than using paper. Scheduling is best feature and better than other tools in the market (as it exists today). Contracting, invoicing, estimating, are only for a very small company. Editing is almost impossible.Changes are made with no advance knowledge. The data importing team (material list and customer list) are wonderful. Interface to quickbooks is not closed loop and is a mess.

良いポイント:

HCP has a good scheduling function as it is easy to see a week and move resources around easily. It needs a rolling week versus a static Monday to Friday that is currently deployed. The current scheduling feature is HCP's best feature. Hopefully they will not change it and emulate other software firms that have absolutely poor scheduling functions

改善してほしい点:

Impossible to use HCP to create contracts that are legally binding. Must use docuSign or another application. Invoicing cannot be customized. It is line items based and cannot be summarized. You cannot customize messaging, and invoices end up being most frustrating for customers on big multiday jobs. You cannot create and save your invoice letters. Integration with Quickbooks is a daily challenge, search function is truly a problem with the new release, there is no logic to how jobs and estimates are stored in hcp, hcp calls "jobs" invoices. Imagine getting an hcp "invoice" before the job has even started very confusing to customers and employees until you get used to it. this is for a tiny business or for a team who has no software experience.

HVAC business

良いポイント:

It's relatively easy to use. I can schedule an estimate, then convert it to a job once approved, send the invoice and even take payments through the website/app

改善してほしい点:

The online scheduling option seems like it could be a good feature, but our company doesn't use it much and the times we have used it, the emails just got lost or customers selected the wrong responses which led to confusion. Scheduling a job that takes multiple days is also a bit of a nuisance. We switched from Jobber, and they were so easy to schedule a multiple day job.

All in one software

良いポイント:

I like the fact that it's versatile, and you are able to do so much within the system.

改善してほしい点:

Changing over from QuickBooks is still a process and trying to figure out the ins and out on the accounting part.