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Fusebill has gone over and above
We had a unique situation with our business and the Fusebill team went out of their way to find a solution. They were able to build an API into our CMS software that our business has to use to integrate the software flawlessly! We have used Fusebill for almost a year now and couldn't be more pleased with our decision.
So far there are really no cons that come to mind. Maybe that the dashboard isn't customizable although the dashboard they currently have seems to have everything anyone would want on it.
Fusebill Subscription Software
製品を使ってみた感想： We reviewed their features and compared them to other subscription software systems. They will do our invoicing and interface with our other systems.
Our company chooses Fusebill as our Subscription Software and Billing System. We are in the process of implementing it now with our internal systems. Great standard accounting reporting.
One of the limitations is the number of API transactions per day. They use more batch systems instead of real-time transactions. They are used to be the complete billing system.
We are really excited to be working with CCM and being a partner in your continued success, Tony. Thank you very much for the review.
Need to change a product's price for all customers? Look elsewhere.
There are a lot of options for custom pricing for an individual subscription. Decent API, though limited in some odd ways (only certain major changes trigger events, others don't. SSO breaks standard login). They'll create some custom reports if a report is missing. They import data, just make sure that you're not live yet when they do it (they messed ours up when importing into live system). I think Fusebill is probably well suited to companies that need to bill a small number of clients with varying prices, discounts and terms. Too many customers, though, and manual updates become infeasible. A single, simple pricing structure won't be easy to update if you have a lot of customers.
Price is on the high side. Slow UI response at the end of the month, though improved somewhat in recent months. Complex UI required a lot of training for our employees to complete simple tasks. Frequent trivial UI updates require additional training. Reporting is not configurable and marginally useful. Cost based accounting isn't supported well. Previously there was a frequent issue with their Authorize.net gateway integration that would show payments in an "unknown" state without notifying us, leaving the customer account in a weird limbo state. We've wasted hours manually looking through customers to fix, and hours working to satisfy justifiably upset customers. Has since been fixed for the most part, but "unknown" payments still crop up sometimes. Currently our biggest problem with Fusebill is updating the price for a product in our subscriptions. We have a price change, and WE HAVE TO WRITE OUR OWN CUSTOM CODE TO CHANGE PRICES on all of our active subscriptions. The inactive ones? They'll have the wrong prices when we re-activate them. Instructions on the custom code to update our subscriptions were given to us 13 days after asking for instructions on changing prices. We never thought that price changes would be a missing feature for a recurring billing system. Hopefully this information is helpful to someone else. WE REGRET CHOOSING FUSEBILL after wasting hundreds of hours, and I hope I can find the time to find and integrate another solution soon
Hi, Thank you for taking the time to post a review of Fusebill. At Fusebill we value all feedback from our customers, and we use it to constantly improve. Our Customer Experience team would like to connect with you to discuss your concerns as we strive to ensure the satisfaction of all of our customers. Please reach out to us by email or a phone call to Fusebill Support.
Excellent Support, Excellent Team, and Ever Improving
製品を使ってみた感想： Fusebill really listens to their customers and they care! They are very helpful in finding solutions to any issues and always come up with some work around.
Their support team is amazing! Very quick and helpful responses by phone, chat or email. Also, they are always improving. I'm loving their new dashboard customization.
Invoices are written in stone and once posted cannot be edited in anyway unless deleted (this causes movements on the GL). Reports aren't great but ALL the data points are there so if you are an Excel wiz you can make some serious magic. I wish they would become best friends with ChartMogul.
Thanks for the great feedback, Ann. I'll pass your kudos on to the team and I'm sure they'll be pleased. We are continuously improving our efforts based on valuable feedback from users like you. Our customer experience team will be in touch shortly to gain any additional insights you may have on the reporting capabilities of Fusebill. We look forward to play a continued role in your success. -Jacob Varghese VP, Marketing Fusebill
Fusebill for mHelpDesk
The Self Service Portal for our customers The ability to auto update experiencing cards Ease of changing/upgrading subscription plans More Secure
Minor glitches -Address fields sometimes malfunctions when updating billing info - If another account is open in the same browser, sometime accounts will mimic the changes or another
Hello Meeka, Thank you for your feedback. We are glad that you are enjoying the auto updates for expiring credit card, ease of modifying your subscription plans, and the security. Do not hesitate to report any issues you may find and our CS team will be glad to help out. We continue to take all feedback into our development road map. Jacob Varghese V.P. Marlketing, Fusebill.