TimeTapの概要TimeTap automates appointment scheduling and related tasks while solving custom and complex booking needs. We offer more than standard features, such as custom appointment confirmations and reminders. With TimeTap, you get a HIPAA & GDPR compliant tool that can collect and store client information, integrate multiple staff calendars into a single booking page, avoid double booking with two-way calendar sync, and calculate travel time between appointments & automatically adjust your availability.
TimeTap appointment scheduling supports a wide variety of mid-market and enterprise organizations from hospitals, healthcare centers, medical facilities, telehealth, finance, insurance and government.
A+ software that's infinitely customizable with top-notch support from an ethical, big-hearted team.
製品を使ってみた感想： Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap.
As a non-profit that provides free, longterm support to those healing from opioid addiction, we had very specific time management needs for our volunteer "Listeners" to schedule meetings with people healing from an addiction crisis. Listeners will be meeting with program participants in public locations like libraries and coffee-shops in multiple cities, and each volunteer has to set and manage their own availability. It was also important to us to be able to craft the public-facing messaging in a way that was both clear and non-shaming, and that software that was built for staff-client relationships didn't make our program participants feel like patients in the medical system. We thought this would be an impossible task, but TimeTap not only figured it out, they made it feel easy. I am still amazed by how quickly and effectively they helped us integrate our needs into an effective, working service. The software has been built in such a way that every facet of interactions between users in your scheduling system can be customized and optimized. There were a number of functionalities I didn't anticipate needing, and aspects of the work process I didn't think about customizing until we actually saw it in action. TimeTap support was there every step of the way to help us figure out how to tweak, adjust and clarify.
The only downside I've experienced (as a non-technical person) with this software is that it can be hard to understand the logic of different settings and where specific gears are located on the back-end. I think, however, that this is just a necessary symptom of highly customizable software. TimeTap manages this incredibly well, in my opinion, by having an incredibly rich (and search sensitive) library of user documentation -- including screen-capture videos that show you step-by-step how to find what you're looking for. Their support team is also very responsive and friendly and I've never had trouble getting in touch with them on short notice for both quick and complicated questions.
Thanks so much, Jennifer, for the kind and thoughtful review! It's been a pleasure helping you and the SeekHealing team -- you all are making a big difference in the world!
After 3 years of using timetap
製品を使ってみた感想： Overall experience has been very good. There have been a few hiccups along the way, and while we do get frustrated when these happen, the staff at timetap do their best to help us out.
The online scheduling for us is the best feature, allowing us to take more efficient appointments. Driving distance calculation lets us pack more sites per day.
Calendar sync has been an issue, but this is something that is a work in progress.
Bike fitting appointment challenges
製品を使ってみた感想： I don't feel having customers schedule a time to have a very personal service like Bike Fitting works with this application. Getting your bike tuned up makes more sense. Imagine trying to schedule a doctor appointment with a sore arm. Without some questions it could be a pulled muscle or bruise... or a heart attack. This assumes the customer knows what service will suit their needs. Often the customer chooses the least expensive option.
sync's with Google accounts. Able to see multiple days/weeks quickly. Nice customer data base if we enter it. Customer entry is not so consistent. Really think it could work well for our education programs as well as service if we put a larger chunk of time allotted on our part (assume the bike is in worse shape than customer thinks it is!)
Customer problems setting up appointments- not consistently letting a customer know they have NOT REGISTERED fully, also same situation sometimes sends the fitter an email, sometimes blocks off the time even though not registered properly. Setting up fitter availability is too complicated- needs to be a calendar that is not open until the fitter goes on a calendar and opens up times- our schedules are not consistent due to staffing and outside commitments. Customers need to have a way to leave the fitter a note about questions or to have the fitter call to talk more about options (ie- I currently do not have a bike, but want to get more info to choose the most appropriate sized bike.) Does not tell customer what to bring to fitting. Not easy to follow up with customer without doing some digging on the timetap website to change an appointment, especially if customer puts in wrong phone number, no email, wrong address etc.
Hi Mike, So sorry to read about the issues you experienced here trying to get TimeTap set up for Freewheel. We did just release some updates to how fitters can add their availability this past weekend which may change/improve some of the issues you were explaining here. I'd love to show these to you if there is a time in the coming weeks we can get on the phone together. You can book a support call with me at https://www.timetap.com/online-support-call.html and we can look at some of these items. I know one of the big requests we've gotten from businesses like yours is to allow add ons to appointments which is something we are working on for 2019. We can discuss some of the enhancements you might like as well on the support call. Thanks, Lucy
The best scheduling program out there
I love that I can customize just about anything and run reports!
I wish I could allow multiple appointment bookings AND staff confirmation abilities
Thanks for the helpful review, Brittany! We appreciate the constructive feedback. We agree that your request for allowing multiple appointment bookings in tandem staff confirmation could be a valuable addition to our platform. We'll consider adding this in as we plan our product expansions for the future.
allowing the client to schedule themselves
You are currently unable to limit the amount of appointments allowed in one day. This is a very big Con