JIRA Service Managementの概要
Jira Service Managementは、高速IT、開発、運用、ビジネス・チームをサポートするITサービス・マネジメント・ソリューションです。サポートを得たチームは、従来のITサービス・マネジメントの複雑さにとらわれることなく優れたサービス体験を提供し、Jiraのオープンなコラボレーション・プラットフォームを通じてさらに優れた取り組みを進めることができます。合理化されたワークフロー、自動化ルール、キュー、SLA、セルフサービス・ポータルを使用すると、IT、開発、運用、ビジネス・チームは、サイロ化に陥ることなく優れたサービス管理を大規模に実現することができます。
JIRA Service Managementの対象ユーザー
ITサービス・マネジメントの提供の最適化を目指し、IT、運用、開発、ビジネス・チーム間のサイロを排除し、リクエストやインシデントを迅速に解決して、容易に変化を適用したいと考えている高速化チーム。
動作環境
JIRA Service Managementの料金プラン
最安値プラン:
- 無料トライアルあり
- 無料プランあり
JIRA Service Managementには無料プランがあり、無料トライアルも提供されています。 JIRA Service Managementの有料プランは$60.00/月から利用できます。
料金プラン 無料トライアルを申し込むJIRA Service Managementの動画と画像






JIRA Service Managementの機能・特徴
JIRA Service Managementのレビュー

Shayla
Probably the top program for managing projects
製品を使ってみた感想: Jira is a sophisticated and flexible project management solution with a wide range of applications. Jira's strengths lie in the depth of its task management features, the breadth of its integrations, and the depth of its reporting and analytics tools, all of which contribute to the program's capacity to help you better understand your projects and teams.
良いポイント:
To accommodate the fact that various people have different ways of doing things, this user interface may be easily altered to fit individual needs. Jira makes it simple and quick to design and implement unique workflows and rules. One way to break down large projects into manageable chunks is to keep everyone in the loop on how things are shaping up.
改善してほしい点:
Jira's flexibility allows for personalization, but more in-depth modifications may call for specialized skillsets.Performance difficulties: Some users may have performance issues, especially when working with larger projects or those that include complicated procedures.
認証済みレビュアー
JIRA Service Management integrates very well with JIRA software, making bug quashing a breeze
良いポイント:
The native integration with JIRA software management and business management project boards make ticket triaging and documentation straightforward and low effort. Aside from the initial setup and instrumentation of the integration points and framework (configurable for different org sizes), using JIRA Service Management enables speedy triaging and processing of requests across IT, software, product and business, and service teams.
改善してほしい点:
There are idiosyncrasies to the JIRA UI (which is shared and consistent with JIRA software, business project management, and Confluence) that can be confusing at times with subtle UI elements that are not always straightforward to the end user. At times, it can be confusing switching between the different JIRA apps that your org uses.
Alan
A lifesaver for Project Managers
良いポイント:
The customizations and visibility of project status it provides to everybody.
改善してほしい点:
Integration with other software could have been better-GIT.
Annie
Comprehensive and Streamlined Service Management with JIRA
製品を使ってみた感想: JIRA Service Management is a comprehensive and streamlined service management solution that can help teams quickly organize, track, and manage projects. The platform is highly customizable and allows users to tailor their workflow to fit their unique needs. The learning curve can be steep and the pricing structure can be expensive for some, but for teams looking for a powerful and efficient service management solution, JIRA Service Management is an ideal choice.
良いポイント:
JIRA Service Management is an incredibly powerful and efficient service management solution that helps teams quickly organize, track, and manage projects. The platform is highly customizable and allows users to tailor their workflow to fit their unique needs. The interface is intuitive and straightforward, making it easy to navigate and use.
改善してほしい点:
The pricing structure of JIRA Service Management can be an issue as it can be relatively expensive for some organizations. Additionally, the learning curve for setting up and using the platform can be quite steep, and it can be difficult to manage large projects with many moving parts.
Nikhil
Project management tool at it's best.
製品を使ってみた感想: Overall my experience with Jira is awesome as I got used to the system itself.
良いポイント:
The sheer range of features Jira offers.
改善してほしい点:
At first it is a bit overwhelming but slowly you get use to it.
検討した類似製品: Trello
JIRA Service Managementに切りかえた理由: Overall service offering of Jira is very good.