---
description: JIRA Service Managementを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！
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title: JIRA Service Managementとは？ | 機能や料金、導入事例をご紹介【キャプテラ】
---

現在地表示: [ホーム](/) > [ITサービス ソフトウェア](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

Canonical: https://www.capterra.jp/software/138769/jira-service-management

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> Jira Service Managementは、迅速に行動する必要のあるチームをサポートし、優れたサービス体験をともにすばやく提供するITサービス・マネジメント・ソフトウェアです。
> 
> 評価：770人のユーザーによる評価は**4.5/5**。**おすすめ度**で最高の評価。

-----

## 概要

### JIRA Service Managementの対象ユーザー

開発とITをつなぎ、卓越したサービス体験を提供し、変化に迅速に対応することを目指す高速チーム。

## 簡単な統計と評価

| 測定基準 | 評価 | 詳細 |
| **総合評価** | **4.5/5** | 770 レビュー |
| 使いやすさ | 4.2/5 | レビュー全体に基づく |
| カスタマー・サポート | 4.3/5 | レビュー全体に基づく |
| 価格の妥当性 | 4.3/5 | レビュー全体に基づく |
| 機能 | 4.5/5 | レビュー全体に基づく |
| おすすめ率 | 80% | (8/10 おすすめ度) |

## 企業情報

- **キャプテラについて**: Atlassian
- **ロケーション**: San Francisco, アメリカ
- **設立**: 2013

## ビジネスコンテキスト

- **価格プラン**: $20.00
- **価格モデル**:  (無料版が利用可能) (無料のトライアル)
- **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+
- **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Windows（オンプレミス）, Linux（オンプレミス）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル）
- **サポートされる言語**: イタリア語, スウェーデン語, スペイン語, チェコ語, デンマーク語, ドイツ語, ノルウェー語, ハンガリー語, フランス語, ポルトガル語, ポーランド語, ロシア語, 中国語, 日本語, 繁体中国語, 英語, 韓国語
- **利用可能な国**: アイスランド, アイルランド, アゼルバイジャン, アメリカ合衆国, アラブ首長国連邦, アルバニア, アルメニア, アンゴラ, イギリス, イタリア, インド, ウクライナ, エストニア, オランダ, オーストラリア, オーストリア, カナダ, キプロス, ギリシャ, クロアチア さらに33件

## 機能

- Alerts/Escalation
- Asset Lifecycle Management
- CRM
- ITレポート
- IT資産管理
- Real-Time Monitoring
- アクセス制御・許可
- アラート／通知
- アンケートおよびフィードバック
- インシデント管理
- カスタマー・サポート
- キャパシティ管理
- キュー管理
- コラボレーションツール
- コンテンツ管理
- サービス水準合意 (SLA) 管理
- スケジューリング
- ステータス追跡
- セルフサービスポータル
- タスク管理
- チケット管理
- テキスト編集
- ナレッジベース管理
- ナレッジ管理
- パッチ管理
- パフォーマンス測定基準
- フルテキスト検索
- プロジェクト管理
- プロジェクト追跡
- マルチチャネル・コミュニケーション
- メンテナンス管理
- モバイル・アクセス
- リアルタイム・チャット
- リモートでのモニタリングと管理
- リリース管理
- レポートと統計
- ワークフロー管理
- 割り当て管理
- 問題追跡
- 在庫管理
- 変更管理
- 承認プロセス管理
- 承認ワークフロー
- 画面共有
- 監査管理
- 監査証跡
- 自動ルーティング
- 設定の管理
- 課題管理
- 資産追跡

... さらに32件の機能

## 統合 (合計98件)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... さらに83件の統合

## サポートのオプション

- メール/ヘルプデスク
- FAQ/フォーラム
- ナレッジベース
- 電話サポート
- チャット対応有

## Category

- [ITサービス ソフトウェア](https://www.capterra.jp/directory/30672/it-service/software)

## 関連カテゴリー

- [ITサービス ソフトウェア](https://www.capterra.jp/directory/30672/it-service/software)
- [IT管理ツール](https://www.capterra.jp/directory/10001/it-management/software)
- [ヘルプデスクツール](https://www.capterra.jp/directory/30008/help-desk/software)
- [IT資産管理ツール](https://www.capterra.jp/directory/30077/it-asset-management/software)
- [イシュートラッキングシステム](https://www.capterra.jp/directory/30675/issue-tracking/software)

## 代替製品

1. [Atera](https://www.capterra.jp/software/144309/atera) — 4.5/5 (449 reviews)
2. [Freshservice](https://www.capterra.jp/software/132997/freshservice) — 4.5/5 (753 reviews)
3. [Action1](https://www.capterra.jp/software/180609/action1-rmm) — 4.9/5 (238 reviews)
4. [Wrike](https://www.capterra.jp/software/76113/wrike) — 4.4/5 (3023 reviews)
5. [Pulseway](https://www.capterra.jp/software/141792/pulseway) — 4.7/5 (310 reviews)

## レビュー

### "A Great Tool in the Atlassian Universe" — 4.0/5

> **Eric** | *2026年1月27日* | 自動車 | おすすめ評価：9.0/10
> 
> **良いポイント**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform.
> 
> **改善点**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management.  I didn't realize what was happening until I received the invoice for additional users.
> 
> JIRA Service Management is a pretty simple tool to configure and use.  It is user friendly and its integration with Confluence make it a powerful tool.  Being able to tie KBs to the customer interface is extremely helpful.

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### "Highly customisable solution supporting omnichannel environments" — 5.0/5

> **Raul** | *2025年11月2日* | 非営利団体運営 | おすすめ評価：10.0/10
> 
> **良いポイント**: Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software.
> 
> **改善点**: As the tool is so highly customisable, it can take some time to configure as you require it. On the plus side, there are many third-party partners and consultancy services that can configure the platform to work exactly how you require it to work.
> 
> I have deployed Jira service management at a couple of organisations I have worked at. It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole Atlassian ecosystem such an excellent platform for IT departments and businesses to use.

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### "Efficient and Reliable Tool for Project and Service Management" — 4.0/5

> **認証済みレビュアー** | *2026年5月15日* | 医療業務 | おすすめ評価：7.0/10
> 
> **良いポイント**: One of the best things about Jira Service Management is how organized and customizable it is. The platform makes it easier to manage tickets, track issues, and keep communication clear between teams. I also like the automation features because they save time and reduce repetitive tasks. The integration with other Atlassian products works very smoothly, especially for Agile and Scrum workflows.
> 
> **改善点**: The system can feel overwhelming for new users because there are so many features and configuration options. Some parts of the interface are not very intuitive at first, and setup can take time without proper training. Pricing can also become expensive for larger teams that need advanced features
> 
> overall experience with Jira Service Management has been positive. It is a reliable platform for managing projects, service requests, and team collaboration. The reporting tools and dashboards provide good visibility into workloads and project progress. I especially appreciate how it supports Agile and Scrum practices by helping teams stay organized and meet deadlines more efficiently. While there is a learning curve, the features and flexibility make it a valuable tool for project and service management.

-----

### "Complex and Heavy ITSM Tool with a Steep Learning Curve" — 3.0/5

> **認証済みレビュアー** | *2026年5月1日* | コンピュータ・ソフトウェア | おすすめ評価：3.0/10
> 
> **良いポイント**: Functional for basic ticketing and workflow tracking, but the experience feels heavy and unintuitive at times. Setup and navigation can require more effort than expected, especially for non-technical users.
> 
> **改善点**: The interface feels complex and not very intuitive, which can slow down day-to-day use. Configuration and setup also take more time than expected, especially for teams without dedicated admins.

-----

### "Powerful but Complex ITSM Solution for Growing Teams" — 4.0/5

> **Benjamin** | *2026年5月1日* | 通信 | おすすめ評価：6.0/10
> 
> **良いポイント**: The flexibility and customization options are standout features. It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations.
> 
> **改善点**: The initial setup and configuration can be complex and time-consuming. Pricing can also become expensive as your team grows or requires advanced features.
> 
> Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities.

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## リンク

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